GPU overloads and crashes during some Stormblood cutscenes

Date & Time: 9/11/21 - 9/12/21
Frequency: Constant
World name: Adamantoise
Character name: Bersi Embereye
Party or solo: both
Steps:
1. Enter Duty Finder, join Hell's Lid dungeon (either solo, with a full party, or an undersized group)
2. Wait for black screen to finish, right until intro cutscene should start
3. Crash occurs, FFXIV closes with no error message and Task Manager shows 100% GPU usage (even on integrated graphics card not running FFXIV)
Alternately:
1. Start the quest 'Elation and Trepidation' (patch 4.2 Main Scenario Quest)
2. Talk to Jifuya to begin cutscene
3. Same crash occurs as with Hell's Lid. Depending on settings it is possible to see from one to fifteen seconds of the cutscene before the crash. Same issue with overloaded GPU usage.


Description: Playing through Stormblood, I ran into two cutscenes that block my progress by crashing the game before I can skip them or view them fully. Both of them exhibit the same issue when looking at Task Manager, where the usage of the GPU running the game climbs and then suddenly spikes up to 100% as the game crashes. There is no crash information given, and the program simply halts immediately. I have attempted 3 times to reinstall the game with no changes to its behavior, and I have done a fresh install of the graphics drivers for my GPU in the past week. Attempting to change settings had little effect, whether in-game quality and framerate caps or out of game NVIDIA control panel settings. Modifying the system framerate cap in the NVIDIA control panel helped momentarily, but the MSQ cutscene still eventually overloaded the GPU at a later point and after more settings toggling I was not able to re-obtain the partially working settings even when perfectly recreating them. Attempting to watch other cutscenes (tested on Halatali, Sirensong Sea, and playing through a full alliance raid in Dun Scaith to stress the machine) did not result in similar crashes. From my testing I can confirm that the issue is with the GPU overloading rather than corrupted files, and that the issue is specific to certain particular cutscenes.


■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\USER\Documents
FINAL FANTASY XIV ONLINE D:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 01.00.03
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8058.266MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 15562.996MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 463.890GB SYSTEM_FREEDISC_SPACE 389.743GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.744GB SYSTEM_FREEDISC_SPACE 267.364GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 630
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 4018.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4029.133 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_af02201d084badde\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_af02201d084badde\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_af02201d084badde\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_af02201d084badde\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.0100.8854
SYSTEM_GRAPHICS_DRIVER_DATE 10/13/2020 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM Unknown
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_51eba4e0afcfd5f4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_51eba4e0afcfd5f4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_51eba4e0afcfd5f4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_51eba4e0afcfd5f4\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7196
SYSTEM_GRAPHICS_DRIVER_DATE 8/26/2021 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers / Headphones (Realtek Audio)
SYSTEM_SOUND_DEVICE_ID {058496F4-6A4B-4517-9B21-C34B5B5F71EA}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.8622
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/21/2019 17:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7311B660-FED2-11EB-8002444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1C018EF0-0084-11EC-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1C018EF0-0084-11EC-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1C03FFF0-0084-11EC-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1C03FFF0-0084-11EC-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7311B660-FED2-11EB-8004444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {73142760-FED2-11EB-8006444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1C03FFF0-0084-11EC-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {73142760-FED2-11EB-8007444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {73142760-FED2-11EB-8009444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1C03FFF0-0084-11EC-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {731B5350-FED2-11EB-800D444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread - Google Chrome
Discord
Messaging
Calculator
Calculator
Messaging
Microsoft Text Input Application
Settings
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Microsoft Edge
Microsoft Edge Update
Steam
FINAL FANTASY XIV ONLINE
Microsoft XNA Framework Redistributable 4.0 Refresh
Realtek High Definition Audio Driver
Luck be a Landlord
Dorfromantik
Stardew Valley
Maxx Audio Installer (x64)
Intel® Optane™ Pinning Explorer Extensions
Microsoft Update Health Tools
NVIDIA Graphics Driver 471.96
NVIDIA PhysX System Software 9.19.0218
NVIDIA HD Audio Driver 1.3.38.60
NVIDIA Install Application


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002788
C:\Program Files (x86)\Steam\steam.exe 0000339C
C:\Program Files\Google\Chrome\Application\chrome.exe 00000554
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 00002244
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000021D8
C:\Program Files\Waves\MaxxAudio\WavesSvc64.exe 0000226C
C:\Program Files\WindowsApps\Microsoft.Messaging_4.1901.10241.1000_x64__8wekyb3d8bbwe\MessagingApplication.exe 00000380
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21070.22007.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000013EC
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe 0000150C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21072.161.0_x64__8wekyb3d8bbwe\YourPhone.exe 0000389C
C:\Users\matei\AppData\Local\Discord\app-1.0.9002\Discord.exe 000022A4
C:\Users\matei\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00000110
C:\WINDOWS\Explorer.EXE 00001250
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_af02201d084badde\igfxEM.exe 00001BEC
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002470
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00000C98
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000174C
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 000011E4
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001E84
C:\WINDOWS\TEMP\DPTF\esif_assist_64.exe 00001670
C:\WINDOWS\system32\ApplicationFrameHost.exe 00001B4C
C:\WINDOWS\system32\DllHost.exe 000035A0
C:\WINDOWS\system32\SettingSyncHost.exe 00001CC8
C:\WINDOWS\system32\rundll32.exe 00002F3C
C:\WINDOWS\system32\sihost.exe 00001134
C:\WINDOWS\system32\svchost.exe 00002528
C:\WINDOWS\system32\taskhostw.exe 000009AC
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002B24
C:\Windows\System32\CompPkgSrv.exe 00001DC0
C:\Windows\System32\RuntimeBroker.exe 00002F34
C:\Windows\System32\SecurityHealthSystray.exe 00002178
C:\Windows\System32\oobe\UserOOBEBroker.exe 00000E5C
C:\Windows\System32\smartscreen.exe 0000069C
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000145C
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000027E4


-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name: Inspiron 15 7000 Gaming

Browser Information
- Google Chrome
- Version 93.0.4577.63

Update: after attempting once more to reinstall the game, I have reached a point where this same crash occurs when starting up the game. As soon as the game window opens after hitting 'play' on the launcher, Task Manager shows a spike to 100% usage of the GPU and the game crashes. Once again there is no error message, and this usage spike did not appear under an earlier installation where I was partially able to play the game.