World Transfer issues

I just started playing FFXIV a few weeks ago upon recommendation of my friends. They are in the "Mateus" server.

I've never really done this sort of game before and I guess I didn't fully understand worlds, and I made my main character in "Goblin". Apparently if I would have kept trying to do Mateus, it would have eventually worked...

The problem is I played the game a lot during the free trial to level it up. I mostly played as a "wanderer" where i switched the world my character was in. I didn't realize it mattered more than that....

...but now that i've officially bought the game, I now see there are some major quality of life issues. I can't use retainers for market on Mateus, but most importantly I can't seem to be able to join the guild of my friends, which was the point in the first place.

It bums me out that I have to pay to transfer, but it seems I can't even do that - when I tried, I received a generic error without explanation - so I submitted a help ticket.

I just received the response, and i'm really at a loss now. It does say that you can transfer from preferred -> preferred, but apparently your character has to be 90 days old. I just want to play with my friends and it seems this is locking me out of doing that.

It seems unfair to want / expect me as a new player to wait three months to be able to join the guild of the friends who invited me to the game in the first place. I just didn't understand how it worked when I signed up. I think there should be an opportunity for a single transfer for situations like this despite the days... that waiting period is really rough, as i'm going to get to the point where it wants me to subscribe, but I can't actually get the full game experience until well after that point.

Anyhow, the email said if I had feedback I should post it, so here it is. :-)