Reclaiming Gil and Items from Housing Automatic Demolition

Date & Time: First noticed on August 19, 2021 and still ongoing
Frequency: Recurring, happens whenever I interact with the Resident Caretaker NPC
World name: Cactuar
Character name: Finlek Brackens
Retainer name: N/A
NPC name: Resident Caretaker
Monster name: N/A
Class/Level: RDM Lv 80
Party or solo: Solo
In-game time: Bug occurs during any in-game time
Area and coordinates: Mist
Housing: Plot 5, 9 Ward, The Goblet Subdivision


For context, my personal house was auto demolished, as expected since I had not logged in to the game for some time. Here are the exact estate removal details from the official auto demolition email that I received:

■Estates Subject to Removal
Type: private estate
World: Cactuar
Plot: Plot 5, 9 Ward, The GobletSubdivision
Removal Date: 2021-07-27 02:00:00 (PST)

Steps:
1. Interact with the "Resident Caretaker" NPC, with the goal of reclaiming any furnishings lost from the automatic demolition
2. Select "Estate Possession Retrieval" from the dialogue options
3. The NPC responds with dialogue explaining how the reclamation process works (see two screenshots below for the exact dialogue), but the NPC does not offer me to reclaim anything.

I am still within the 35 day reclamation period, so I believe there must be a bug preventing me from reclaiming my things. I've been collecting many seasonal furnishings for years, so I am really looking forward to getting my items back.

https://img2.finalfantasyxiv.com/acc...3f08f2b4f8.png
Resident Caretaker NPC dialogue #1 after selecting "Estate Possession Retrieval" from the dialogue options

https://img2.finalfantasyxiv.com/acc...2bc62425ba.png
Resident Caretaker NPC dialogue #2 after selecting "Estate Possession Retrieval" from the dialogue options

Connection Specs
- Type of internet connection/provider: Comcast Xfinity cable
- Modem maker/model number: Xfinity XB6-T


-=-=-=-=- System Information -=-=-=-=-

■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number: CUH1215A

Information About the Peripherals You Are Using
-Type: DUALSHOCK 4 wireless controller
-Maker: Sony
-Model Number: CUHZCT1U

Browser Information
- Name and version of the browser currently in-use: Chrome
- Internet Explorer Version: IE11