Game crashes / closes when entering Stone Vigil

New to this game, that having been said, it has worked for weeks now perfectly, but now I have a main story quest to enter the Stone Vigil, and no matter what I have tried, the game just closes after its loaded.

Seeing a lot of issues after having looked this up that are similar where the game crashes and the same issues are always blamed, update graphics drivers etc, but nothing rarely works for them. Is there any resolution for this old issue, or is that it for this game for me?

Tried downgrading card drivers
Disabled GPU scaling
Put card in Debug Mode / Back to factory settings
Removed FPS limiter
Lowered graphic settings
Scanned PC for issues via Command prompt

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Andrew\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD FX(tm)-6350 Six-Core Processor (6 CPUs), ~3.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 3
SYSTEM_BIOS BIOS Date: 12/02/14 09:55:40 Ver: 21.01
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 12270.113MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 20974.113MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 110.770GB SYSTEM_FREEDISC_SPACE 65.356GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.760GB SYSTEM_FREEDISC_SPACE 153.244GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 660
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 660
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1998.375 MB
SYSTEM_GRAPHICS_SHARED_VRAM 6135.057 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7168
SYSTEM_GRAPHICS_DRIVER_DATE 8/5/2021 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Digital Audio (HDMI) (2- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {C7E19D34-9E04-4EA8-9AC9-8A608ABF43BD}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/9/2020 01:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (2- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {DC7B48AC-EEAF-4CD0-B0BC-AE808488FC57}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/9/2020 01:00:00
SYSTEM_SOUND PL2493H (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {C4041B4E-774B-41D4-ABD7-97881819A2D7}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.60
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/3/2021 01:00:00
SYSTEM_SOUND Speakers (2- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {742BE87F-590C-427B-953C-254E88646CF5}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/9/2020 01:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0BE75EA0-F0A3-11EB-8001444553540000}
SYSTEM_INPUT_NAME Wireless Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0BE7D3D0-F0A3-11EB-8002444553540000}
SYSTEM_INPUT_NAME HP Elite USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0BE7FAE0-F0A3-11EB-8003444553540000}
SYSTEM_INPUT_NAME Wireless Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0BE89720-F0A3-11EB-8004444553540000}
SYSTEM_INPUT_NAME HP Elite USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Personal - Microsoft​ Edge
Mail
Inbox - Hotmail ‎- Mail
Microsoft Store
Microsoft Store
Settings
Settings
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Microsoft Edge
Microsoft Edge Update
Razer Synapse
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
Microsoft Update Health Tools
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Graphics Driver 471.68
NVIDIA GeForce Experience 3.23.0.74
NVIDIA Optimus Update 38.0.8.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.8.0
NVIDIA FrameView SDK 1.1.4923.29968894
NVIDIA SHIELD Streaming
GPX Common OSS (POCO, OpenSSL) and libprotobuf binaries
NVIDIA HD Audio Driver 1.3.38.60
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.23.0.74
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00001750
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001CA4
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002964
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12107.1001.15.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000024B8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21062.152.0_x64__8wekyb3d8bbwe\YourPhone.exe 0000175C
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.21061.10121.0_x64__8wekyb3d8bbwe\Video.UI.exe 0000425C
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20090.0_x64__8wekyb3d8bbwe\HxOutlook.exe 00001534
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20090.0_x64__8wekyb3d8bbwe\HxTsr.exe 000045C8
C:\Users\Andrew\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000041C8
C:\WINDOWS\Explorer.EXE 000014C4
C:\WINDOWS\System32\svchost.exe 00000ED8
C:\WINDOWS\system32\ApplicationFrameHost.exe 00003C98
C:\WINDOWS\system32\DllHost.exe 00002878
C:\WINDOWS\system32\SearchFilterHost.exe 00000EF4
C:\WINDOWS\system32\SettingSyncHost.exe 00003B1C
C:\WINDOWS\system32\conhost.exe 000040C8
C:\WINDOWS\system32\ctfmon.exe 000042A0
C:\WINDOWS\system32\sihost.exe 000008FC
C:\WINDOWS\system32\svchost.exe 000040A4
C:\WINDOWS\system32\taskhostw.exe 000037C0
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003AD0
C:\Windows\System32\RuntimeBroker.exe 00000644
C:\Windows\System32\SecurityHealthSystray.exe 00000658
C:\Windows\System32\SystemSettingsBroker.exe 00003734
C:\Windows\System32\oobe\UserOOBEBroker.exe 00002E40
C:\Windows\System32\smartscreen.exe 00003120
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00004364
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00003568
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 0000295C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000030D4
D:\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 000034D4
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 00004410
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001E7C

Do I need to complete the main story quest to go to the Stone Vigil dungeon to keep going and get onto the first expansion?

uh yes Stone Vigil is an MSQ required dungeon. You have to complete it to continue the story.

You may also need to try deleting and reinstalling the game.

Quote:

---

Originally Posted by DrWho2010

uh yes Stone Vigil is an MSQ required dungeon. You have to complete it to continue the story.

You may also need to try deleting and reinstalling the game.

---

uh, good design.

uh, I don't think I will reinstall it, the computer was formatted and the game installed straight afterwards in the first place, I think it's best to just remove the game, too many others having crashing issues at the moment with no replies from SE and due to this design, I cannot progress in the game.