Game crashing when loading into the world

Hi,

I recently made a few hardware upgrades to my PC. Wiped Windows 10 and did a fresh install. GPU is a RX 580 with the latest driver. When I attempt to log into the game, it crashes every time when loading into the world. Here's my config specs:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\wooho\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 5600X 6-Core Processor (12 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS P2.00
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16310.691MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19254.691MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.158GB SYSTEM_FREEDISC_SPACE 346.318GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon RX 580 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8171.465 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8155.346 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0369924.inf_amd64_5f5f03b299704d08\B369889\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0369924.inf_amd64_5f5f03b299704d08\B369889\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0369924.inf_amd64_5f5f03b299704d08\B369889\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0369924.inf_amd64_5f5f03b299704d08\B369889\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.22021.1002
SYSTEM_GRAPHICS_DRIVER_DATE 7/21/2021 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Radeon RX 580 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8171.465 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8155.346 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0369924.inf_amd64_5f5f03b299704d08\B369889\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0369924.inf_amd64_5f5f03b299704d08\B369889\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0369924.inf_amd64_5f5f03b299704d08\B369889\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0369924.inf_amd64_5f5f03b299704d08\B369889\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.22021.1002
SYSTEM_GRAPHICS_DRIVER_DATE 7/21/2021 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Citrix Indirect Display Adapter
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Unknown
SYSTEM_GRAPHICS_MAKER Citrix Systems Inc.
SYSTEM_GRAPHICS_VRAM 16326 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Unknown
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER c:\windows\system32\drivers\umdf\vidd.dll,c:\windows\system32\drivers\wudfrd.sys
SYSTEM_GRAPHICS_DRIVER_VERSION 7.21.0000.0183
SYSTEM_GRAPHICS_DRIVER_DATE 1/22/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND 4 - S27E510 (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {6A746F76-6CEB-4514-A648-E87BC671F06B}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.20
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/1/2021 20:00:00
SYSTEM_SOUND 6 - G27Q (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {1346F2F2-0971-4028-B00B-DB75C9A46F1B}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.20
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/1/2021 20:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {9A6F115C-6BC9-43BE-82AF-79A97E45247E}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 20:00:00
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {4A52F86B-988A-410D-A559-212F5E7571D2}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 20:00:00
SYSTEM_SOUND Speakers (Yeti Classic)
SYSTEM_SOUND_DEVICE_ID {D34D7592-A8B3-4670-9448-A2F95FB7BE5A}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 2021.8.195.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/23/2021 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {05534930-F311-11EB-8001444553540000}
SYSTEM_INPUT_NAME Logitech G710 Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {055481B0-F311-11EB-8003444553540000}
SYSTEM_INPUT_NAME Yeti Stereo Microphone
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {05556C10-F311-11EB-8004444553540000}
SYSTEM_INPUT_NAME Yeti Stereo Microphone
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {05540C80-F311-11EB-8002444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {05560850-F311-11EB-8006444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {05560850-F311-11EB-8007444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {05562F60-F311-11EB-8008444553540000}
SYSTEM_INPUT_NAME Logitech G710 Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {05562F60-F311-11EB-8009444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Personal - Microsoft​ Edge
zackrawrr - Twitch and 2 more pages - Personal - Microsoft​ Edge
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

MSI Afterburner 4.6.4 Beta 3
Citrix Workspace 2107
Foxit PDF Reader
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Notepad++ (32-bit x86)
Microsoft OneDrive
Pulse Secure 9.1
Pulse Secure Setup Client Activex Control
Splashtop Software Updater
Steam
Online Plug-in
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
Citrix Screen Casting for Windows
Self-service Plug-in
Citrix Workspace Inside
Citrix Workspace(USB)
Citrix Authentication Manager
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29913
TechPowerUp GPU-Z
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Citrix Web Helper
Citrix Workspace(DV)
Zoom
Splashtop Streamer
Citrix WorkSpace Browser
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
Splashtop Personal
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
Bitwarden
ShareX
AMD Software
AutoHotkey 1.1.33.09
Microsoft Office Home and Business 2019 - en-us
HWiNFO64 Version 7.06
Pulse Secure Setup Client 64-bit Activex Control
VLC media player
WinRAR 6.02 (64-bit)
AMD Settings
Logitech G HUB
AMD DVR64
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29913
Pulse Secure
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
RyzenMasterSDK
AMD WVR64
Branding64
Microsoft Update Health Tools
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29913


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 000015A8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000E84
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001D20
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 00002464
C:\Program Files\AMD\CNext\CNext\cncmd.exe 000026B0
C:\Program Files\LGHUB\lghub.exe 00001FC0
C:\Program Files\LGHUB\lghub_agent.exe 000018C8
C:\Program Files\ShareX\ShareX.exe 0000253C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.6282.0_x64__8wekyb3d8bbwe\GameBar.exe 0000299C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.6282.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00002A24
C:\WINDOWS\Explorer.EXE 00001558
C:\WINDOWS\system32\SettingSyncHost.exe 00001EB8
C:\WINDOWS\system32\sihost.exe 000013CC
C:\WINDOWS\system32\svchost.exe 00002278
C:\WINDOWS\system32\taskhostw.exe 00000690
C:\WINDOWS\system32\wbem\unsecapp.exe 00002494
C:\Windows\System32\RuntimeBroker.exe 00002A04
C:\Windows\System32\SecurityHealthSystray.exe 00002174
C:\Windows\System32\SystemSettingsBroker.exe 000033E0
C:\Windows\System32\smartscreen.exe 00000ECC
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000015A0
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001A8C
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002EB8
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000026C8

Good morning and thank you for posting in the Final Fantasy XIV Technical Forums,

Do you experience this error on each character you attempt to log into? Additionally when the crash occurs are there other programs running in the background at all?

Thank you for visiting the Final Fantasy XIV Technical Support Forums