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I keep receiving an error every time I try to load my character into the world. This happens after I get through the login queue. The error is as follows:
An unexpected error has occurred. Exiting FINAL FANTASY XIV.
2021-07-14_14:11
ffxiv_dx11.exe+13CB69D
ffxiv_dx11.exe+621EC
ffxiv_dx11.exe+60873
ffxiv_dx11.exe+1D7F94
ffxiv_dx11.exe+1D6F59
ffxiv_dx11.exe+1BA5F5
ffxiv_dx11.exe+1BA720
ffxiv_dx11.exe+1A3971
Help, please!
Twice today; around 3am and again at 5:30 AM USA EST date 7/31/21, same error 2021-07-14_14.11 - bunch of DX11 stuff.
Gonna do some file checks, see if the game has any idea if it should repair itself, etc. That said, on two boxes a planet apart - looks like S.E. should be looking at it.
Shooter
Same issue, same error codes, happened several times during login, though notably, first time happened during a loading screen into Idyllshire. Changing the mode to DX9 allowed me to login, switching back to 11 outside of Idyllshire works without a hitch.
Edit:
Three more cases of the same error, this time in the company house, once on zoning in, twice while I was standing near the company chest and typing a message.
Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.
To prevent repeating previously attempted troubleshooting, what have you tried to alleviate the problem? Does this issue happen when Final Fantasy XIV is the only program running? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'
Thank you for visiting the Final Fantasy XIV Technical Support Forums.
I've tried:
- Running it in DX9 mode (the crashes persisted after sitting too long in the FC house, though I was able to zone into and walk around Idyllshire and the Doman Enclave)
- Updating the graphic drivers (they were up to date to begin with) and DirectX (same)
- Resetting graphic settings to default and lowering them (did not work)
- Whitelisting the game with the firewall (no effect)
- Running it as the only application (involving shutting down Steam)
- And finally, a full game reinstall.
The full reinstall seems to have helped, I've completed Copied Factory just now and have roamed around previously crashing zones with no issue. I believe it may have been caused by a disruption during the first download (the client shut down and I have no idea why, as I was asleep at the time)
System information spread below, just in case:
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\PC\Documents
FINAL FANTASY XIV ONLINE D:\FFXIV\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Pro 64-bitowy (6.2, kompilacja 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 3600 6-Core Processor (12 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 2409
SYSTEM_LANGUAGE polski (Ustawienia regionalne: polski)
SYSTEM_MEMORY 32679.621MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37543.621MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.149GB SYSTEM_FREEDISC_SPACE 288.127GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.748GB SYSTEM_FREEDISC_SPACE 3471.856GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3060 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3060 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8050.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16339.811 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (75Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5d5c294bb8d17217\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5d5c294bb8d17217\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5d5c294bb8d17217\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5d5c294bb8d17217\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7141
SYSTEM_GRAPHICS_DRIVER_DATE 7/12/2021 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Angielski
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Głośniki (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {BD667A38-41F4-4183-8B09-D6741882F9FD}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9050.1
SYSTEM_SOUND_DRIVER_LANGUAGE Angielski
SYSTEM_SOUND_DRIVER_DATE 10/22/2020 02:00:00
SYSTEM_SOUND MP59G (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {19F9BDC3-CE75-47C1-B8BC-6C269C3292EA}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.60
SYSTEM_SOUND_DRIVER_LANGUAGE Angielski
SYSTEM_SOUND_DRIVER_DATE 5/3/2021 02:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {6C90FFE6-8029-4950-B9D7-369439C46A41}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9050.1
SYSTEM_SOUND_DRIVER_LANGUAGE Angielski
SYSTEM_SOUND_DRIVER_DATE 10/22/2020 02:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mysz
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Klawiatura
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A7E909F0-F14F-11EB-8004444553540000}
SYSTEM_INPUT_NAME Trust USB microphone
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A7E909F0-F14F-11EB-8005444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A7E8BBD0-F14F-11EB-8001444553540000}
SYSTEM_INPUT_NAME USB Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 184 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A7E8E2E0-F14F-11EB-8002444553540000}
SYSTEM_INPUT_NAME USB Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A7E8E2E0-F14F-11EB-8003444553540000}
SYSTEM_INPUT_NAME USB Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A7E93100-F14F-11EB-8006444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A7E95810-F14F-11EB-8007444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A7E95810-F14F-11EB-8008444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0