Crashing (either when i try to load into my character or after the cutscene)

Keep crashing either before i load into my character or after loading in. sometimes it wont crash till i get to the cutscene of "the will of the moon" and will crash after cutscene before the fight. (was crashing after fight, but in my attempts to fix it and after redownloading the game, it wont even let me do the fight anymore)

Updated drivers, uninstalled and reinstalled ff14. tried with and without dx11. I have no other ideas.

UPDATE: also tryed a fresh boot (disabled everything) and launched, crashed on trying to load into the server and eventually after a few attempts made it in and crashed at cutscene again. Standing there and moviing around didnt crash me)


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Ragol\OneDrive\Documents
FINAL FANTASY XIV ONLINE D:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 3600 6-Core Processor (12 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS P3.80
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16315.664MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 22203.664MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.152GB SYSTEM_FREEDISC_SPACE 26.630GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4018.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8157.832 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1366 x 768 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5d5c294bb8d17217\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5d5c294bb8d17217\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5d5c294bb8d17217\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5d5c294bb8d17217\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7141
SYSTEM_GRAPHICS_DRIVER_DATE 7/11/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4018.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8157.832 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1366 x 768 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5d5c294bb8d17217\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5d5c294bb8d17217\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5d5c294bb8d17217\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5d5c294bb8d17217\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7141
SYSTEM_GRAPHICS_DRIVER_DATE 7/11/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (Arctis 5 Game)
SYSTEM_SOUND_DEVICE_ID {1D1E2E99-873B-4C6B-9D3D-DD5F57131449}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1081
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/7/2021 19:00:00
SYSTEM_SOUND Headphones (Oculus Virtual Audio Device)
SYSTEM_SOUND_DEVICE_ID {6A59D207-4781-44C3-9F15-8CA88803858C}
SYSTEM_SOUND_DEVICE_NAME oculusvad.sys
SYSTEM_SOUND_DRIVER_VERSION 0.12.6.503
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/16/2020 19:00:00
SYSTEM_SOUND Headset Earphone (Arctis 5 Chat)
SYSTEM_SOUND_DEVICE_ID {34E267CC-4B81-4D8A-BE88-EBBB80AFCDB4}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1081
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/7/2021 19:00:00
SYSTEM_SOUND SAMSUNG (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {853B208F-7E8F-4486-B304-A8981F97F858}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.60
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/2/2021 19:00:00
SYSTEM_SOUND Speakers (THX Spatial - Synapse)
SYSTEM_SOUND_DEVICE_ID {920949DA-2D94-4773-B12C-436B77729460}
SYSTEM_SOUND_DEVICE_NAME THXVAD.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.15063.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/17/2019 19:00:00
SYSTEM_SOUND Speakers (THX Spatial)
SYSTEM_SOUND_DEVICE_ID {8598E709-25A4-4BD5-924E-09D412AFA3B6}
SYSTEM_SOUND_DEVICE_NAME RZTHXSpatial.sys
SYSTEM_SOUND_DRIVER_VERSION 21.13.12.850
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/13/2020 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4D38D300-A9B0-11EB-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga Classic Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4D392120-A9B0-11EB-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Classic Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7A70D670-5680-11EB-8003444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7E3C04B0-C93E-11EB-8001444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 5
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4D392120-A9B0-11EB-8003444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7B55B830-5680-11EB-8004444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7B55DF40-5680-11EB-8005444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7B55DF40-5680-11EB-8006444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4D394830-A9B0-11EB-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Classic Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7C3B3630-5680-11EB-8007444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {026B5920-AA4F-11EB-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga Classic Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
DX11.exe errors that I cannot fix, been stumped for months - Google Chrome
Task Manager
general - Discord
Settings
Microsoft Store
Microsoft Store
Microsoft Text Input Application
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Battle.net
Freelancer 1.6
Google Chrome
Hearthstone
Heroes of the Storm
Microsoft Edge
Microsoft Edge Update
OBS Studio
OpenAL
Origin
Overwolf
Razer Cortex
Razer Synapse
Steam
THX Spatial Audio
Ubisoft Connect
Ghost Recon Breakpoint
Trackmania
World of Warcraft Public Test
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
EmoTracker
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Razer Synapse
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.29.30037
Wondershare Helper Compact 2.6.0
obs-ndi version 4.9.0
Auto Keyboard v7.1
Path of Building version 1.4.170
Minecraft Launcher
Overwolf.Setup.VC100CRTx86.Dist
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Battlefield™ V
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Streamlabs OBS 0.27.1
Guild Wars 2
Oculus
M.A.S.S. Builder Demo
TrackMania Nations Forever
Dyson Sphere Program
VTuber Maker
Cell to Singularity - Evolution Never Ends
Vulkan Run Time Libraries 1.0.65.1
WinRAR 6.02 (64-bit)
Wondershare Filmora X(Build 10.2.0.32)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Malwarebytes version 4.4.0.117
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.29.30037
BerserkerMultiWorld
NDI 4 Runtime
Archipelago
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
BerserkerMultiWorld.Doors
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Graphics Driver 471.41
NVIDIA PhysX System Software 9.19.0218
NVIDIA HD Audio Driver 1.3.38.60
NVIDIA Install Application
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.29.30037
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Update Health Tools
Overwolf.Setup.VC100CRTx64.Dist


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Wondershare\Wondershare Helper Compact\WSHelper.exe 0000373C
C:\Program Files (x86)\Razer\APO0520Drv\Drivers\x64\THXHelper0520.exe 000015EC
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00003944
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 000038F8
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 0000365C
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00002F88
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 000032B4
C:\Program Files (x86)\Razer\THXVAD\Drivers\x64\THXHelper22AD.exe 00002BEC
C:\Program Files\Google\Chrome\Application\chrome.exe 000011FC
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00001FFC
C:\Program Files\Oculus\Support\oculus-runtime\OVRServer_x64.exe 00001CBC
C:\Program Files\Razer\RzAppEngine\rzappengine.exe 0000352C
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2106.14307.0_x64__8wekyb3d8bbwe\Cortana.exe 000007C8
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12105.1001.23.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00003B08
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21052.124.0_x64__8wekyb3d8bbwe\YourPhone.exe 0000251C
C:\Users\Ragol\AppData\Local\Discord\app-1.0.9002\Discord.exe 00003790
C:\Users\Ragol\AppData\Local\Gaijin\Program Files (x86)\NetAgent\gjagent.exe 000031A8
C:\Users\Ragol\AppData\Local\Microsoft\OneDrive\21.119.0613.0001\FileCoAuth.exe 00001CCC
C:\Users\Ragol\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000015D0
C:\Windows\Explorer.EXE 00001978
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00000DC8
C:\Windows\System32\RZTHXHelper.exe 00002B80
C:\Windows\System32\RuntimeBroker.exe 00002B48
C:\Windows\System32\SecurityHealthSystray.exe 00000778
C:\Windows\System32\oobe\UserOOBEBroker.exe 00002D58
C:\Windows\System32\smartscreen.exe 0000282C
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000028D4
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000022D0
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000020E4
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 0000422C
C:\Windows\system32\ApplicationFrameHost.exe 000042F8
C:\Windows\system32\DllHost.exe 00003560
C:\Windows\system32\SettingSyncHost.exe 000027F8
C:\Windows\system32\conhost.exe 00000948
C:\Windows\system32\sihost.exe 00001484
C:\Windows\system32\svchost.exe 00003AE8
C:\Windows\system32\taskhostw.exe 00001628
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000834
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001564

update on the issue: uninstalled ff14 again and went into my documents and deleted the config files after uninstalling and searched my pc for any other ff14 files and purged them as well. Reinstalled and got game is running fine for now. got past the cutscene and have been able to advance on my MSQ. will keep you updated.

now its crashing at final mission of stormblood (requim of heroes)