Unable to launch FF14 starting a few hours ago.

Hello,

I was able to launch the game with no issues as recently as this morning. However, starting a couple hours ago, it only launches approximately 1 time in 10 once I press "launch" in the launcher. Instead, I usually get an error popup, and an error similar to the following appears in the Windows event viewer afterward:

Code:

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Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x60c8ec2a
Faulting module name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x60c8ec2a
Exception code: 0xc000041d
Fault offset: 0x00000000000590e3
Faulting process id: 0x1d30
Faulting application start time: 0x01d779b7ed08e65c
Faulting application path: E:\Applications\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
Faulting module path: E:\Applications\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
Report Id: 2f939174-bac9-45fe-a331-4de71aa15df9
Faulting package full name:
Faulting package-relative application ID:

---

I have tried the following:

• Restarted my computer
• Reset game settings from the launcher
• Run game in DX9 mode
• Set in-game settings to almost minimum (all graphical frills except borderless window turned to minimum or disabled)

None of these seem to have fixed the issue, it still only launches rarely. The only change I can think of that I made since this morning and now is that I installed VMware Workstation Player, but I can't imagine why that would affect anything. Any ideas would be helpful.

System information:

Code:

---


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument        G:\Users\James\Documents
FINAL FANTASY XIV - A Realm Reborn        Language 1                Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS        Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU        Intel(R) Core(TM) i5-3570S CPU @ 3.10GHz (4 CPUs), ~3.1GHz
SYSTEM_CORE_NUM        SYSTEM_CORE_LOGIC 4  SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS        BIOS Date: 06/15/12 20:54:21 Ver: 04.06.04
SYSTEM_LANGUAGE        English (Regional Setting: English)
SYSTEM_MEMORY        12195.281MB
SYSTEM_VIRTUAL_MEMORY        134217727.875MB
SYSTEM_PAGE_FILE        31011.281MB
SYSTEM_STORAGE        C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 931.413GB    SYSTEM_FREEDISC_SPACE 395.110GB
SYSTEM_STORAGE        D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 1862.891GB    SYSTEM_FREEDISC_SPACE 569.732GB
SYSTEM_STORAGE        E:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 232.760GB    SYSTEM_FREEDISC_SPACE 128.126GB
SYSTEM_STORAGE        G:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 110.437GB    SYSTEM_FREEDISC_SPACE 44.619GB
SYSTEM_STORAGE        I:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 0.098GB    SYSTEM_FREEDISC_SPACE 0.062GB
SYSTEM_STORAGE        T:\    SYSTEM_NETWORK_DRIVE    SYSTEM_TOTALDISC_SPACE 0.098GB    SYSTEM_FREEDISC_SPACE 0.062GB
SYSTEM_DIRECTX_VERSION        DirectX 12
SYSTEM_GRAPHICS        NVIDIA GeForce GT 1030
SYSTEM_GRAPHICS_DEVICE        \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP        NVIDIA GeForce GT 1030
SYSTEM_GRAPHICS_MAKER        NVIDIA
SYSTEM_GRAPHICS_VRAM        1982.242 MB
SYSTEM_GRAPHICS_SHARED_VRAM        6097.641 MB
SYSTEM_GRAPHICS_DAC        Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE        1920 x 1080 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER        G:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvldumdx.dll,G:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvldumdx.dll,G:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvldumdx.dll,G:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION        30.00.0014.7111
SYSTEM_GRAPHICS_DRIVER_DATE        6/20/2021 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE        English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER        3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE        SYSTEM_SUPPORT
SYSTEM_GRAPHICS        Intel(R) HD Graphics
SYSTEM_GRAPHICS_DEVICE        \\.\DISPLAY3
SYSTEM_GRAPHICS_CHIP        Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER        Intel Corporation
SYSTEM_GRAPHICS_VRAM        32.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM        1760.000 MB
SYSTEM_GRAPHICS_DAC        Internal
SYSTEM_GRAPHICS_DISPLAY_MODE        1440 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER        igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION        10.18.0010.5161
SYSTEM_GRAPHICS_DRIVER_DATE        8/5/2020 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE        English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER        3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE        SYSTEM_SUPPORT
SYSTEM_SOUND        CABLE Input (VB-Audio Virtual Cable)
SYSTEM_SOUND_DEVICE_ID        {87865963-91E3-440D-AA1C-8B585EA5D844}
SYSTEM_SOUND_DEVICE_NAME        vbaudio_cable64_win7.sys
SYSTEM_SOUND_DRIVER_VERSION        1.0.3.5
SYSTEM_SOUND_DRIVER_LANGUAGE        English
SYSTEM_SOUND_DRIVER_DATE        9/1/2014 20:00:00
SYSTEM_SOUND        Digital Audio (S/PDIF) (2- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID        {4B3A2C60-348A-4E60-8B5A-EE91F2A33954}
SYSTEM_SOUND_DEVICE_NAME        HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION        10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE        English
SYSTEM_SOUND_DRIVER_DATE        5/8/2020 20:00:00
SYSTEM_SOUND        Digital Audio (S/PDIF) (2- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID        {5D5C2EA7-CFAB-43E2-A8EF-2A604D3290F5}
SYSTEM_SOUND_DEVICE_NAME        HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION        10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE        English
SYSTEM_SOUND_DRIVER_DATE        5/8/2020 20:00:00
SYSTEM_SOUND        Headphones (2- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID        {D07E82AB-6F33-406A-ADC0-FA567BFEC19D}
SYSTEM_SOUND_DEVICE_NAME        HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION        10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE        English
SYSTEM_SOUND_DRIVER_DATE        5/8/2020 20:00:00
SYSTEM_SOUND        VoiceMeeter Input (VB-Audio VoiceMeeter VAIO)
SYSTEM_SOUND_DEVICE_ID        {08E954D3-DD42-46B9-A1D5-FADB86E65180}
SYSTEM_SOUND_DEVICE_NAME        vbaudio_vmvaio64_win10.sys
SYSTEM_SOUND_DRIVER_VERSION        2.1.5.2
SYSTEM_SOUND_DRIVER_LANGUAGE        English
SYSTEM_SOUND_DRIVER_DATE        1/10/2019 20:00:00
SYSTEM_SOUND        XF243Y P (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID        {B44F6DAA-21BA-49A9-B1DD-3FE1599AD072}
SYSTEM_SOUND_DEVICE_NAME        nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION        1.3.38.60
SYSTEM_SOUND_DRIVER_LANGUAGE        English
SYSTEM_SOUND_DRIVER_DATE        5/2/2021 20:00:00
SYSTEM_INPUT        {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME        Mouse
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 8  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME        Keyboard
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {626B3020-24F8-11E6-8002444553540000}
SYSTEM_INPUT_NAME        USB Keyboard
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 1  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {626B7E40-24F8-11E6-8003444553540000}
SYSTEM_INPUT_NAME        USB Keyboard
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {626BCC60-24F8-11E6-8004444553540000}
SYSTEM_INPUT_NAME        USB Keyboard
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 21  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {2F871C70-C1FA-11EA-8001444553540000}
SYSTEM_INPUT_NAME        Controller (Xbox One For Windows)
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 5  SYSTEM_GAMEPAD_BUTTON 16  SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT        {370413B0-AB32-11EA-8001444553540000}
SYSTEM_INPUT_NAME        MM520
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {37065DA0-AB32-11EA-8002444553540000}
SYSTEM_INPUT_NAME        CYRM02p0256h0096r0014
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {37065DA0-AB32-11EA-8003444553540000}
SYSTEM_INPUT_NAME        MM520
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 18  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

*new 1 - Notepad++
Unable to launch FF14 starting a few hours ago. - Reply to Topic - Mozilla Firefox
Settings
Settings
Calculator
Calculator
Microsoft Store
Microsoft Store
Microsoft Text Input Application
Windows Shell Experience Host
VoiceMeeter


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

redacted


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

D:\Applications\DAEMON Tools Lite\DTShellHlp.exe        000013C8
E:\Applications\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe        00000080
G:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe        00002874
G:\Program Files (x86)\Cooler Master\MM520\MM520 HID.exe        00002BCC
G:\Program Files (x86)\Intel\Driver and Support Assistant\DSATray.exe        0000203C
G:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe        000025DC
G:\Program Files (x86)\VB\Voicemeeter\voicemeeter.exe        00002644
G:\Program Files\Intel\SUR\QUEENCREEK\x64\esrv.exe        00002DA4
G:\Program Files\Mozilla Firefox\firefox.exe        00003044
G:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe        00001B80
G:\Program Files\Notepad++\notepad++.exe        000032F0
G:\Program Files\Open-Shell\StartMenu.exe        00001980
G:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe        00002A38
G:\Program Files\WindowsApps\Microsoft.WindowsStore_12104.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe        00001064
G:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.621.4222.0_x64__8wekyb3d8bbwe\GameBar.exe        00000C48
G:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.621.4222.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe        000019C0
G:\Program Files\WindowsApps\Microsoft.YourPhone_1.21042.137.0_x64__8wekyb3d8bbwe\YourPhone.exe        00002720
G:\Program Files\WindowsApps\Microsoft.YourPhone_1.21042.137.0_x64__8wekyb3d8bbwe\YourPhoneServer\YourPhoneServer.exe        0000313C
G:\Users\James\AppData\Local\Discord\app-1.0.9002\Discord.exe        000028F0
G:\Users\James\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe        00001BF8
G:\WINDOWS\Explorer.EXE        00001B74
G:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe        00000A8C
G:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe        000023E0
G:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe        0000217C
G:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe        000016A8
G:\WINDOWS\system32\ApplicationFrameHost.exe        000013B8
G:\WINDOWS\system32\SettingSyncHost.exe        00001BC0
G:\WINDOWS\system32\conhost.exe        000025CC
G:\WINDOWS\system32\igfxEM.exe        00001CEC
G:\WINDOWS\system32\igfxHK.exe        00001D6C
G:\WINDOWS\system32\sihost.exe        000015F8
G:\WINDOWS\system32\svchost.exe        00002414
G:\WINDOWS\system32\taskhostw.exe        00001784
G:\Windows\ImmersiveControlPanel\SystemSettings.exe        00003214
G:\Windows\System32\RuntimeBroker.exe        00003014
G:\Windows\System32\oobe\UserOOBEBroker.exe        00000358
G:\Windows\System32\smartscreen.exe        0000259C

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If anyone finds this thread on Google several years from now, I think I found the problem. Tonight it wouldn't launch for like 30 attempts, so I randomly tried disabling all VMware related services, since that was the only thing I did between when it wasn't working and when it was. Sure enough, game launched immediately. Seems like there may be a conflict with VMware and FF14. No need to fully uninstall VMware, just open up task manager, go to the services tab, and right click stop VMAuthdService VMnetDHCP VMUSBArbService and VMware NAT Service. It's probably specifically one of those and not all four, but I didn't bother narrowing it down because I don't care. I'll probably just uninstall VMware later, I don't use it that frequently.

EDIT: It's SPECIFICALLY the VMUSBArbService.

Quote:

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Originally Posted by twocows

If anyone finds this thread on Google several years from now, I think I found the problem. Tonight it wouldn't launch for like 30 attempts, so I randomly tried disabling all VMware related services, since that was the only thing I did between when it wasn't working and when it was. Sure enough, game launched immediately. Seems like there may be a conflict with VMware and FF14. No need to fully uninstall VMware, just open up task manager, go to the services tab, and right click stop VMAuthdService VMnetDHCP VMUSBArbService and VMware NAT Service. It's probably specifically one of those and not all four, but I didn't bother narrowing it down because I don't care. I'll probably just uninstall VMware later, I don't use it that frequently.

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It's not necessarily any VMware that's the issue, it's something in Windows in general. I haven't been able to specifically find the root cause, but there's something that FF14 does that Windows 10 really doesn't like, to the point it causes a lot of driver error and DirectX 11 (sometimes Dx9 too) errors. In your case, there's something shared between VMware and FF14 that causes a conflict within Windows.