Turnaround time on technical ticket issues

Hi all

This isn't a complaint but I'm just wondering how long is the average turnaround time for technical ticket issues.

If it's weeks then I will pause my sub for now until it's resolved as my current issue literally doesn't let me play. :)

Thankies :D

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

I apologize for any inconvenience that has occurred. What was the exact issue you were experiencing?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

It's no problem at all - bet your super busy.

My ticket number is 16923619

Basically my ID is not working when I sign in. I've gone through all the guides, suggestions and advice from the great community but generally my ID is not being accepted.
It means I can't get into play the game. :(

.....really missing the game lol.