[Chaos] Recovery from Louisoix World Technical Difficulties (Jul. 5)

We are pleased to announce that the technical difficulties with the World listed below have been resolved.

We apologize for any inconvenience this may have caused and thank you for your patience while the matter was being addressed.

[Date & Time]
Jul. 5, 2021 12:18 p.m. to 12:45 p.m. (PDT)
Jul. 5, 2021 19:18 to 19:45 (GMT)
Jul. 5, 2021 20:18 to 20:45 (BST)

[Details]
・Unable to access the affected World.
・Unable to travel to the affected World via World Visit System.
・Unable to change Home World to that of the affected World using the Home World Transfer service.
・Players who are mid-duty on an affected World will be disconnected from the server upon exiting the duty, and will be unable to log back in until World recovery.
・Unable to use Free Company chat when visiting another World while Home World is affected.
・Unable to use certain features on the FINAL FANTASY XIV COMPANION app while Home World is affected.

[Cause]
Server program issue

[Affected World]
Chaos
・Louisoix

[Updated: Jul. 5, 2021 at 7:47 p.m. (PDT) / Jul. 6, 2021 at 2:47 (GMT)/3:47 (BST)] As a result of this issue, certain characters on the Louisoix World that were in the middle of transferring, after having selected "Visit Another World Server" from the Character Selection screen subcommands, may have been unable to log back into the game. This was addressed at Jul. 5, 2021 at 5:19 p.m. (PDT) / Jul. 6, 2021 0:19 (GMT)/1:19 (BST).

We apologize for any inconvenience caused by this additional issue.