DirectX Crashing

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07-02-2021, 09:38 AM
Darkflare

DirectX Crashing

Ever since the latest NVIDIA RTX 3080 installed, FFXIV crashes due to a DirectX error.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\zmidn\OneDrive\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i9-10850K CPU @ 3.60GHz (20 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 20 SYSTEM_CORE_PHYSICS 10
SYSTEM_BIOS 0232
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32622.414MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37486.414MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 953.268GB SYSTEM_FREEDISC_SPACE 813.277GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.956GB SYSTEM_FREEDISC_SPACE 1563.215GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY6
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 10078.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16311.207 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (240Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7111
SYSTEM_GRAPHICS_DRIVER_DATE 6/20/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY7
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 10078.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16311.207 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7111
SYSTEM_GRAPHICS_DRIVER_DATE 6/20/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND ASUS VH232H (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {5182062C-AA05-46F7-A678-C84FE0147D30}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.60
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/2/2021 19:00:00
SYSTEM_SOUND Headset Earphone (CORSAIR HS60 PRO SURROUND)
SYSTEM_SOUND_DEVICE_ID {6ADABBFA-BF97-4088-B1C4-C460FB78C1A8}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 2.3.28.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/5/2021 19:00:00
SYSTEM_SOUND LC32G7xT (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {4829155A-8F4F-494F-BDC5-C0138C84264F}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.60
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/2/2021 19:00:00
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SYSTEM_SOUND_DEVICE_ID {DFEA4A41-80EA-4E74-B1EF-66D88FD24B05}
SYSTEM_SOUND_DEVICE_NAME usbaudio2.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/5/2019 19:00:00
SYSTEM_SOUND Speakers (Realtek USB2.0 Audio)
SYSTEM_SOUND_DEVICE_ID {83402B5B-9B3A-4291-9AC3-2BCDF87EA4FB}
SYSTEM_SOUND_DEVICE_NAME usbaudio2.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/5/2019 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
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SYSTEM_INPUT {252BBE80-8968-11EB-8008444553540000}
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SYSTEM_INPUT_NAME Gaming KB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {252C0CA0-8968-11EB-800D444553540000}
SYSTEM_INPUT_NAME Gaming KB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {252C0CA0-8968-11EB-800E444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {252C33B0-8968-11EB-800F444553540000}
SYSTEM_INPUT_NAME Gaming KB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Some Minion Codes Expire, Some Don't on Mog Station - Google Chrome
FFXIVLauncher
general - Discord
Settings
Settings
NVIDIA GeForce Overlay
Mail
Inbox - Hotmail ‎- Mail
Microsoft Text Input Application
Microsoft Store
Microsoft Store

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Genuine Service
Google Chrome
Microsoft Edge
Microsoft Edge Update
MINIONAPP
qBittorrent 4.3.5
Samsung Portable SSD Software
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Realtek USB Audio
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
AURA Service
ASUS MousePad HAL
GALAX GAMER RGB
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
IPVanish
ASUS AIOFan HAL
ASUS MB Peripheral Products
ASUS AURA Odd Component
ASUS AURA VGA Component
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
ASUS GLCKIO2 Driver
Boson Exam Environment
ENE_EHD_ASM_HAL
ASUS Mouse HAL
Patriot Viper RGB
ASUS Keyboard HAL
AURA
ASUS GLCKIO2 Driver
AURA DRAM Component
Microsoft Visual C++ 2005 Redistributable
EasySettingBox
AURA Service
Corsair AURA DRAM Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
ASUS AURA Display Component
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
Adobe Acrobat XI Pro
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Outbyte Driver Updater
ASUS AURA Headset Component
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Kingston AURA DRAM Component
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
ASUS AURA Motherboard HAL
ENE IO Driver
Windows 10 Update Assistant
ENE RGB HAL
ASUS AURA Extension Card HAL
Patriot Viper M2 SSD RGB
ENE_EHD_M2_HAL
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
ENE_DRAM_RGB_AURA42
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Windows Driver Package - Intel Net (02/17/2021 1.0.2.14)
Windows Driver Package - A-Volute (NahimicService) SoftwareComponent (03/29/2021 3.3.1.0)
Windows Driver Package - Intel (ICCWDT) System (02/05/2021 11.7.0.1002)
Windows Driver Package - INTEL System (01/10/2019 10.1.7.3)
Windows Driver Package - NVIDIA (nvvad_WaveExtensible) MEDIA (05/01/2019 4.16.0.0)
Windows Driver Package - Intel (IaNVMe) SCSIAdapter (08/04/2020 5.1.0.1003)
Windows Driver Package - NVIDIA Corporation MEDIA (06/21/2021 1.3.38.60)
Windows Driver Package - Corsair HIDClass (10/31/2018 1.0.29)
Windows Driver Package - Realtek SoftwareComponent (03/24/2021 1.0.0.8)
Windows Driver Package - NVIDIA (nvvad_WaveExtensible) MEDIA (05/08/2019 4.16.1.0)
Windows Driver Package - Realtek (RtkAudioUniversalService) SoftwareComponent (05/13/2021 1.0.0.375)
7-Zip 19.00 (x64)
Windows Driver Package - Intel Corporation (iaLPSS2_I2C_TGL) System (01/19/2021 30.100.2104.1)
Windows Driver Package - Compal Electronics, INC. (LPCFilter) System (07/09/2015 1.0.64.8)
Windows Driver Package - AMD (amdkmpfd) System (02/02/2021 21.10.0.0001)
Windows Driver Package - Realtek SoftwareComponent (04/20/2021 11.0.6000.250)
Windows Driver Package - Intel Corp (hswultpep) System (01/30/2013 1.0.5.591)
Windows Driver Package - Realtek (RtkAudioUniversalService) SoftwareComponent (06/01/2021 1.0.0.382)
Windows Driver Package - Intel (jhi_service) SoftwareComponent (01/21/2021 1.41.2021.0121)
Windows Driver Package - HP Inc. USB (12/08/2015 1.0.0.245)
Windows Driver Package - Synaptics (SmbDrv) System (04/15/2021 19.5.19.84)
Windows Driver Package - Intel Corporation (ibtusb) Bluetooth (04/19/2021 22.50.0.4)
Windows Driver Package - Realtek SoftwareComponent (05/25/2021 11.0.6000.251)
Windows Driver Package - Intel Corporation SoftwareComponent (04/11/2021 22.1050.0.2)
Windows Driver Package - Remote Utilities LLC (MonitorFunction) Monitor (01/21/2019 16.10.46.576)
Windows Driver Package - Intel System (02/16/2021 2108.100.0.1053)
Windows Driver Package - Intel Corporation SoftwareComponent (02/23/2021 22.1040.0.1)
Windows Driver Package - Realtek SoftwareComponent (03/30/2021 11.0.6000.889)
Windows Driver Package - Intel Corporation (iaLPSS2_GPIO2_TGL) System (01/19/2021 30.100.2104.1)
Windows Driver Package - Realtek (RtkAudioUniversalService) SoftwareComponent (04/27/2021 1.0.0.369)
Windows Driver Package - LG Electronics Inc. (AirModeBtn) HIDClass (11/04/2016 1.0.1611.0401)
Microsoft Office Professional Plus 2016 - en-us
The Jackbox Party Pack 6
Record of Lodoss War-Deedlit in Wonder Labyrinth-
The Jackbox Party Pack 7
Kindred Fates: Combat Arena Alpha
The Sealed Ampoule
Castle Crashers
Magicka 2
Crypt of the NecroDancer
Grand Theft Auto V
Wings of Vi
20XX
The Jackbox Party Pack
Deus Ex: Mankind Divided™
SEGA Mega Drive & Genesis Classics
Quiplash
Mega Man Legacy Collection
Hacknet
Timespinner
Magicka 2: Spell Balance Beta
The Jackbox Party Pack 2
The Jackbox Party Pack 3
Drawful 2
Nakiti Generations
My Friend Pedro
BIOMUTANT
The Jackbox Party Pack 4
CHRONO TRIGGER
The Jackbox Party Pack 5
DOOM Eternal
Valheim
VLC media player
GALAX GAMER RGB
Patriot Viper M2 SSD RGB
ASUS Keyboard HAL
ASUS Mouse HAL
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
ASUS AURA Extension Card HAL
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
Corsair AURA DRAM Component
ENE_EHD_M2_HAL
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
AURA DRAM Component
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Intel(R) Serial IO
Kingston AURA DRAM Component
ASUS AURA VGA Component
ASUS MousePad HAL
CORSAIR iCUE 4 Software
Intel(R) Management Engine Components
Intel(R) Management Engine Components
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel(R) Serial IO
ASUS AURA Headset Component
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
ASUS AURA Display Component
NVIDIA Graphics Driver 471.11
NVIDIA GeForce Experience 3.23.0.74
NVIDIA Optimus Update 38.0.8.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.8.0
NVIDIA FrameView SDK 1.1.4923.29968894
NVIDIA SHIELD Streaming
GPX Common OSS (POCO, OpenSSL) and libprotobuf binaries
NVIDIA HD Audio Driver 1.3.38.60
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.23.0.74
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
ASUS AURA Odd Component
Intel(R) Management Engine Driver
ENE RGB HAL
ENE_DRAM_RGB_AURA42
Dynamic Application Loader Host Interface Service
ASUS MB Peripheral Products
ENE_EHD_ASM_HAL
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ASUS Aura SDK
ASUS AURA Motherboard HAL
IPVanish
Patriot Viper RGB
Microsoft Update Health Tools
Intel(R) LMS
ASUS AIOFan HAL

-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\acrotray.exe 00000558
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00003C3C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002A50
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00004A38
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00005054
C:\Program Files\Corsair\CORSAIR iCUE 4 Software\iCUE.exe 0000376C
C:\Program Files\Corsair\CORSAIR iCUE 4 Software\iCUEDevicePluginHost.exe 00004098
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000029B4
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000AC8
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2106.14307.0_x64__8wekyb3d8bbwe\Cortana.exe 00003580
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12104.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00000618
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.5282.0_x64__8wekyb3d8bbwe\GameBar.exe 00000B58
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.5282.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00000C3C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21042.143.0_x64__8wekyb3d8bbwe\YourPhone.exe 000010AC
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.13426.20920.0_x64__8wekyb3d8bbwe\HxOutlook.exe 000018C8
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.13426.20920.0_x64__8wekyb3d8bbwe\HxTsr.exe 00001D0C
C:\Users\zmidn\AppData\Local\Discord\app-1.0.9002\Discord.exe 00004FEC
C:\Users\zmidn\AppData\Local\Microsoft\OneDrive\21.109.0530.0001\FileCoAuth.exe 00003D64
C:\Users\zmidn\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00003780
C:\Users\zmidn\AppData\Local\NhNotifSys\nahimic\nahimicNotifSys.exe 00003C58
C:\Windows\Explorer.EXE 00001D80
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00005384
C:\Windows\System32\CompPkgSrv.exe 000042F4
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_238aadee4b6d04be\RtkAudUService64.exe 00003620
C:\Windows\System32\RuntimeBroker.exe 00003CEC
C:\Windows\System32\SecurityHealthSystray.exe 00003500
C:\Windows\System32\oobe\UserOOBEBroker.exe 000002FC
C:\Windows\System32\smartscreen.exe 000034C8
C:\Windows\System32\svchost.exe 00002078
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002E44
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001FF8
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000267C
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002E54
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000025FC
C:\Windows\system32\ApplicationFrameHost.exe 00003B18
C:\Windows\system32\DllHost.exe 00000BA0
C:\Windows\system32\NhNotifSys.exe 00003C24
C:\Windows\system32\SearchProtocolHost.exe 000048BC
C:\Windows\system32\SettingSyncHost.exe 00002808
C:\Windows\system32\backgroundTaskHost.exe 000028BC
C:\Windows\system32\conhost.exe 00004E6C
C:\Windows\system32\sihost.exe 000018AC
C:\Windows\system32\svchost.exe 00000FC8
C:\Windows\system32\taskhostw.exe 00001CE8
07-05-2021, 11:45 AM
Darkflare

Ideas, anyone? I've since rolled back my driver, but I'm curious if anyone else has been having the issue on the latest 3080 driver.

Thanks!
07-06-2021, 12:44 AM
h3x1e

Yeah, brother is having the same issues but i'm not. We're on identical (other than components arent 100% identical) PC builds.

5900X with an Undervolt.
3080 with an Undervolt
32GB 3600MHz RAM
850W Corsair PSU

Playing the game via the Standalone Launcher NOT through Steam.

Stuff we've tried to fix his issues include:

- Decreasing the GPU Undervolt from 820mV to 887mV @ 1905MHz.
- Removing the GPU Undervolt all together. (Stock)
- Reinstalling the GPU Driver (Clean Install)
- DDUing the graphics Driver in Safe Mode and re-installing without GeForce Experience. (Driver version 471.11)Turning off all Overlay Software
- Reinstalling the game.

Gonna try at stock CPU voltage I think, even though I don't like running at 1.47v stock. (not that temperature is an issue)

The crashes happen randomly, whether tabbed in or out, in Fullscreen Windows or Fullscreen.
07-07-2021, 12:39 AM
Rhaervis

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
3) Remove any mods or injectors from the game or system
4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
6) Update and reinstall the drivers for your graphics card
7) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

Thank you for visiting the Final Fantasy XIV Technical Support Forums.
07-07-2021, 11:28 PM
bruce_americano

Quote:

Originally Posted by Rhaervis

4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.

I too am having this crash error pop up fairly frequently. Following the path you suggest C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\game > ffxiv_dx11

When I right-click there is no "Compatibility" tab, only General, Sharing, Security, Previous Versions, and Customize
07-08-2021, 01:43 AM
h3x1e

I have a weird question, do you guys watch stream / video content while playing? Do you use Hardware Acceleration if so? Come across a weird issue with possibly just Edge and Hardware Acceleration being turned off.

eg: If we were to load a Twitch stream on Edge before loading FF14, FF14 would crash in about 10-15mins, with either FF14_DX11 error or a Nvidia .dll error.
If we loaded FF14 BEFORE loading a twitch stream the game could run for hours without issue, i'm gonna say about 4-5 hours of crash free gameplay in the same areas where it would previously crash.

After turning ON Hardware Acceleration in Edge we were able to load a Stream before FF14 without it crashing for hours.

It's weird but, yeah it's possible fix info.

Edit: Scrap that hardware Acceleration thing, game just crashed after a couple hours.
07-20-2021, 03:47 AM
Darkflare

I installed today's new patch (471.41) and the same DirectX11 crash happened after 20-30 minutes. I had to rollback the driver again.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\zmidn\OneDrive\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
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-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i9-10850K CPU @ 3.60GHz (20 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 20 SYSTEM_CORE_PHYSICS 10
SYSTEM_BIOS 0232
SYSTEM_LANGUAGE English (Regional Setting: English)
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SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.956GB SYSTEM_FREEDISC_SPACE 1558.888GB
SYSTEM_DIRECTX_VERSION DirectX 12
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SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
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SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (240Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5d5c294bb8d17217\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5d5c294bb8d17217\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5d5c294bb8d17217\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5d5c294bb8d17217\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7141
SYSTEM_GRAPHICS_DRIVER_DATE 7/11/2021 19:00:00
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SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
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SYSTEM_SOUND ASUS VH232H (NVIDIA High Definition Audio)
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SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.60
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/2/2021 19:00:00
SYSTEM_SOUND Headset Earphone (CORSAIR HS60 PRO SURROUND)
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SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 2.3.28.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/5/2021 19:00:00
SYSTEM_SOUND LC32G7xT (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {E75F8E20-08B2-4BEA-9C3C-B7C3A08D6FD0}
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SYSTEM_SOUND_DRIVER_DATE 5/2/2021 19:00:00
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SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/5/2019 19:00:00
SYSTEM_SOUND Speakers (Realtek USB2.0 Audio)
SYSTEM_SOUND_DEVICE_ID {83402B5B-9B3A-4291-9AC3-2BCDF87EA4FB}
SYSTEM_SOUND_DEVICE_NAME usbaudio2.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1
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SYSTEM_SOUND_DRIVER_DATE 12/5/2019 19:00:00
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SYSTEM_INPUT {252B4950-8968-11EB-8004444553540000}
SYSTEM_INPUT_NAME Gaming KB
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SYSTEM_INPUT {252BBE80-8968-11EB-8008444553540000}
SYSTEM_INPUT_NAME Gaming KB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {252BE590-8968-11EB-800A444553540000}
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SYSTEM_INPUT {D07A9440-C636-11EB-8001444553540000}
SYSTEM_INPUT_NAME Corsair HS60 PRO Surround USB Sound Adapter
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SYSTEM_INPUT {252BE590-8968-11EB-800B444553540000}
SYSTEM_INPUT_NAME Gaming KB
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SYSTEM_INPUT {252C0CA0-8968-11EB-800C444553540000}
SYSTEM_INPUT_NAME Gaming KB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {252C0CA0-8968-11EB-800D444553540000}
SYSTEM_INPUT_NAME Gaming KB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {252C0CA0-8968-11EB-800E444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {252C33B0-8968-11EB-800F444553540000}
SYSTEM_INPUT_NAME Gaming KB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
DirectX Crashing - Google Chrome
NVIDIA GeForce Overlay
general - Discord
Settings
Settings
Microsoft Store
Microsoft Store
Microsoft Text Input Application

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Genuine Service
Google Chrome
Microsoft Edge
Microsoft Edge Update
MINIONAPP
qBittorrent 4.3.5
Samsung Portable SSD Software
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Realtek USB Audio
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
AURA Service
ASUS MousePad HAL
GALAX GAMER RGB
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
ASUS AIOFan HAL
ASUS MB Peripheral Products
ASUS AURA Odd Component
ASUS AURA VGA Component
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
ASUS GLCKIO2 Driver
Boson Exam Environment
ENE_EHD_ASM_HAL
ASUS Mouse HAL
Patriot Viper RGB
ASUS Keyboard HAL
AURA
ASUS GLCKIO2 Driver
AURA DRAM Component
Microsoft Visual C++ 2005 Redistributable
EasySettingBox
AURA Service
Corsair AURA DRAM Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
IPVanish
ASUS AURA Display Component
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
Adobe Acrobat XI Pro
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Outbyte Driver Updater
ASUS AURA Headset Component
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Kingston AURA DRAM Component
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
ASUS AURA Motherboard HAL
ENE IO Driver
Windows 10 Update Assistant
ENE RGB HAL
ASUS AURA Extension Card HAL
Patriot Viper M2 SSD RGB
ENE_EHD_M2_HAL
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
ENE_DRAM_RGB_AURA42
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Windows Driver Package - Intel Net (02/17/2021 1.0.2.14)
Windows Driver Package - A-Volute (NahimicService) SoftwareComponent (03/29/2021 3.3.1.0)
Windows Driver Package - Intel (ICCWDT) System (02/05/2021 11.7.0.1002)
Windows Driver Package - INTEL System (01/10/2019 10.1.7.3)
Windows Driver Package - NVIDIA (nvvad_WaveExtensible) MEDIA (05/01/2019 4.16.0.0)
Windows Driver Package - Intel (IaNVMe) SCSIAdapter (08/04/2020 5.1.0.1003)
Windows Driver Package - NVIDIA Corporation MEDIA (06/21/2021 1.3.38.60)
Windows Driver Package - Corsair HIDClass (10/31/2018 1.0.29)
Windows Driver Package - Realtek SoftwareComponent (03/24/2021 1.0.0.8)
Windows Driver Package - NVIDIA (nvvad_WaveExtensible) MEDIA (05/08/2019 4.16.1.0)
Windows Driver Package - Realtek (RtkAudioUniversalService) SoftwareComponent (05/13/2021 1.0.0.375)
7-Zip 19.00 (x64)
Windows Driver Package - Intel Corporation (iaLPSS2_I2C_TGL) System (01/19/2021 30.100.2104.1)
Windows Driver Package - Compal Electronics, INC. (LPCFilter) System (07/09/2015 1.0.64.8)
Windows Driver Package - AMD (amdkmpfd) System (02/02/2021 21.10.0.0001)
Windows Driver Package - Realtek SoftwareComponent (04/20/2021 11.0.6000.250)
Windows Driver Package - Intel Corp (hswultpep) System (01/30/2013 1.0.5.591)
Windows Driver Package - Realtek (RtkAudioUniversalService) SoftwareComponent (06/01/2021 1.0.0.382)
Windows Driver Package - Intel (jhi_service) SoftwareComponent (01/21/2021 1.41.2021.0121)
Windows Driver Package - HP Inc. USB (12/08/2015 1.0.0.245)
Windows Driver Package - Synaptics (SmbDrv) System (04/15/2021 19.5.19.84)
Windows Driver Package - Intel Corporation (ibtusb) Bluetooth (04/19/2021 22.50.0.4)
Windows Driver Package - Realtek SoftwareComponent (05/25/2021 11.0.6000.251)
Windows Driver Package - Intel Corporation SoftwareComponent (04/11/2021 22.1050.0.2)
Windows Driver Package - Remote Utilities LLC (MonitorFunction) Monitor (01/21/2019 16.10.46.576)
Windows Driver Package - Intel System (02/16/2021 2108.100.0.1053)
Windows Driver Package - Intel Corporation SoftwareComponent (02/23/2021 22.1040.0.1)
Windows Driver Package - Realtek SoftwareComponent (03/30/2021 11.0.6000.889)
Windows Driver Package - Intel Corporation (iaLPSS2_GPIO2_TGL) System (01/19/2021 30.100.2104.1)
Windows Driver Package - Realtek (RtkAudioUniversalService) SoftwareComponent (04/27/2021 1.0.0.369)
Windows Driver Package - LG Electronics Inc. (AirModeBtn) HIDClass (11/04/2016 1.0.1611.0401)
Microsoft Office Professional Plus 2016 - en-us
The Jackbox Party Pack 6
Record of Lodoss War-Deedlit in Wonder Labyrinth-
The Jackbox Party Pack 7
Kindred Fates: Combat Arena Alpha
The Sealed Ampoule
Castle Crashers
Magicka 2
Crypt of the NecroDancer
Grand Theft Auto V
Wings of Vi
20XX
The Jackbox Party Pack
Deus Ex: Mankind Divided™
SEGA Mega Drive & Genesis Classics
Quiplash
Mega Man Legacy Collection
Hacknet
Timespinner
Magicka 2: Spell Balance Beta
The Jackbox Party Pack 2
The Jackbox Party Pack 3
Drawful 2
Nakiti Generations
My Friend Pedro
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CHRONO TRIGGER
The Jackbox Party Pack 5
DOOM Eternal
Valheim
VLC media player
GALAX GAMER RGB
Patriot Viper M2 SSD RGB
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ASUS Mouse HAL
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
ASUS AURA Extension Card HAL
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
Corsair AURA DRAM Component
ENE_EHD_M2_HAL
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
AURA DRAM Component
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Intel(R) Serial IO
Kingston AURA DRAM Component
ASUS AURA VGA Component
ASUS MousePad HAL
Intel(R) Management Engine Components
Intel(R) Management Engine Components
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel(R) Serial IO
ASUS AURA Headset Component
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
ASUS AURA Display Component
NVIDIA Graphics Driver 471.41
NVIDIA GeForce Experience 3.23.0.74
NVIDIA Optimus Update 38.0.8.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.8.0
NVIDIA FrameView SDK 1.1.4923.29968894
NVIDIA SHIELD Streaming
GPX Common OSS (POCO, OpenSSL) and libprotobuf binaries
NVIDIA HD Audio Driver 1.3.38.60
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.23.0.74
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
ASUS AURA Odd Component
Intel(R) Management Engine Driver
ENE RGB HAL
ENE_DRAM_RGB_AURA42
Dynamic Application Loader Host Interface Service
ASUS MB Peripheral Products
ENE_EHD_ASM_HAL
CORSAIR iCUE 4 Software
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ASUS Aura SDK
ASUS AURA Motherboard HAL
IPVanish
Patriot Viper RGB
Microsoft Update Health Tools
Intel(R) LMS
ASUS AIOFan HAL

-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\acrotray.exe 000003DC
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 0000062C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002574
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001838
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000944
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00004138
C:\Program Files (x86)\Steam\steam.exe 00003B00
C:\Program Files\Corsair\CORSAIR iCUE 4 Software\iCUE.exe 0000343C
C:\Program Files\Corsair\CORSAIR iCUE 4 Software\iCUEDevicePluginHost.exe 000006A4
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00003E60
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002014
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2106.14307.0_x64__8wekyb3d8bbwe\Cortana.exe 0000374C
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12105.1001.23.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000038B8
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.6282.0_x64__8wekyb3d8bbwe\GameBar.exe 00001818
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.6282.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 000006D0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21052.124.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002228
C:\Users\zmidn\AppData\Local\Discord\app-1.0.9002\Discord.exe 00001910
C:\Users\zmidn\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00003450
C:\Users\zmidn\AppData\Local\NhNotifSys\nahimic\nahimicNotifSys.exe 00003A84
C:\Windows\Explorer.EXE 00002220
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000456C
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_238aadee4b6d04be\RtkAudUService64.exe 00002C28
C:\Windows\System32\RuntimeBroker.exe 000031D0
C:\Windows\System32\SecurityHealthSystray.exe 000030F4
C:\Windows\System32\oobe\UserOOBEBroker.exe 000035CC
C:\Windows\System32\smartscreen.exe 00003278
C:\Windows\System32\svchost.exe 000023E4
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002A78
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000027BC
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 000032B8
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003A30
C:\Windows\system32\ApplicationFrameHost.exe 00003CF8
C:\Windows\system32\DllHost.exe 000042DC
C:\Windows\system32\NhNotifSys.exe 00003A48
C:\Windows\system32\SettingSyncHost.exe 00002CD0
C:\Windows\system32\backgroundTaskHost.exe 000029EC
C:\Windows\system32\conhost.exe 000007D0
C:\Windows\system32\sihost.exe 00002004
C:\Windows\system32\svchost.exe 000037C8
C:\Windows\system32\taskhostw.exe 00002384
07-20-2021, 03:54 AM
KutsuuMugen

I am also experiencing this DirectX 11 Error (11000002) and it happens randomly, I could be doing nothing and it just happens or I could be doing a Dungeon or anything, even watching a Cut Scene on say MSQ Dungeon or MSQ in general.

It doesn't happen every day but it can happen more than once and it's annoying.

This never happened before on my old PC back during Heavensward and Stormblood and even now on v5.5, which has now been completely reinstalled for my Girlfriend and has no issues at all.

Intel i7 4930K
16GB RAM
Nvidia 1070
1TB SSD
I don't remember the rest for it but it still runs a lot of high end games no problem.

While my new PC has this issue and yet no problems on any other games.

AMD R9 5900X
2x32GB RAM @ 3200Mhz
ASUS RX 6900XT Gaming OC 16GB
1TB NvME SSD for OS and some small games
2TB NvME SSD for big games (this is where my FFXIV is)

Both PCs have also been used on x3 22" Monitors at 1440p ressolution with 144hz and even my new 32" 1440p ressolution with 240hz.

I did have an older Driver and kept doing the AMD Report option and then updated to the newest Driver and yet still this issue continues and again reported on AMDs report option when it crashes. My current Driver now is 21.6.1, updating to latest will do nothing.

I have googled for lots of different options some of which I tried and nothing helped or changed, while others I refuse to do as I do not intend to underclock my GPU or mess with things that do not need to be touched to solve something as simple as this.

I have no other ideas as to what can solve this as all the things that I googled did work for some people but not others and from what I saw lots of people have this issue both Nvidia and AMD.

Please can you look into this as this only happens with your Game and I love this game but this issue has been going on for months now and so many people as you can see have this issue.