Game crashes when entering cutscene
Hello!
I am currently experiencing a certain problem on my character: When I try to enter the Sigmaspace1 raid, the game tries to put me into a cutscene and promptly crashes before I can see anything happening. Whenever I try to log into that character again the game crashes at the end of the loading screen. I've had the very same problem earlier when I tried to enter the Prima Vista Tiring Room for the first time (with a cutscene). During that time, I could switch to DirectX 9 which let me enter the zone but had a lot of missing textures. The only thing that fixed that issue was reinstalling the game (after which I could continue to play until now...).
I have tried many things so far, including switching from DirectX11 to 9, repairing/restoring DirectX files, cleaning registry with CCleaner and resetting all configuration settings for the game - none of which worked. I will try to reinstall the game overnight and see if that helps again but I would not want having to do that every time this happens again.
This is the error message I get when the game crashes on DirectX9, 11 doesnt give any message. (not sure if this works) https://ibb.co/fHDfpn8 https://ibb.co/fHDfpn8
And this is my system information:
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Robin\Documents
FINAL FANTASY XIV ONLINE E:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Pro 64-Bit-Version (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 7 3700X 8-Core Processor (16 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS BIOS Date: 11/27/19 16:13:17 Ver: 05.0000E
SYSTEM_LANGUAGE Deutsch (Gebietsschema: Deutsch)
SYSTEM_MEMORY 16332.301MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 26700.301MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 222.543GB SYSTEM_FREEDISC_SPACE 31.138GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.035GB SYSTEM_FREEDISC_SPACE 451.408GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.875GB SYSTEM_FREEDISC_SPACE 121.734GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6052.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8166.150 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (30Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7111
SYSTEM_GRAPHICS_DRIVER_DATE 6/21/2021 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Englisch
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 32W_LCD_TV (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {FF092B60-18E4-41E7-9D04-F5255F0F0193}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.60
SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
SYSTEM_SOUND_DRIVER_DATE 5/3/2021 02:00:00
SYSTEM_SOUND Lautsprecher (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {485D6D43-C175-41BF-AACC-115CF0596D38}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8703.1
SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
SYSTEM_SOUND_DRIVER_DATE 5/14/2019 02:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {0E1B8AF3-C1C2-423F-AE89-D1F8ED69FD21}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8703.1
SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
SYSTEM_SOUND_DRIVER_DATE 5/14/2019 02:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Maus
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Tastatur
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9FA3B570-8F72-11E8-8001444553540000}
SYSTEM_INPUT_NAME USB Optical Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3F7EFBC0-6CD4-11E3-8004444553540000}
SYSTEM_INPUT_NAME Ideazon Merc Stealth MM USB Human Interface Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3F800D30-6CD4-11E3-8005444553540000}
SYSTEM_INPUT_NAME Ideazon Merc Stealth MM USB Human Interface Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Dieser PC
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00003F8C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002810
C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe 00000804
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 000027CC
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000024A8
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002164
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21042.143.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002D04
C:\Program Files\WindowsApps\ReaderNotificationClient_1.0.4.0_x86__e1rzdqpraam7r\AcrobatNotificationClient.exe 00003908
C:\Users\Robin\AppData\Local\Discord\app-1.0.9002\Discord.exe 00003A7C
C:\WINDOWS\Explorer.EXE 00002370
C:\WINDOWS\System32\svchost.exe 00003778
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000029DC
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000028F8
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00003898
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000044F8
C:\WINDOWS\system32\ApplicationFrameHost.exe 000028A4
C:\WINDOWS\system32\DllHost.exe 000006FC
C:\WINDOWS\system32\SndVol.exe 00003DE0
C:\WINDOWS\system32\conhost.exe 00002824
C:\WINDOWS\system32\sihost.exe 000020A0
C:\WINDOWS\system32\svchost.exe 000042A8
C:\WINDOWS\system32\taskhostw.exe 00002210
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000040D0
C:\Windows\System32\RtkAudUService64.exe 000027A0
C:\Windows\System32\RuntimeBroker.exe 000014CC
C:\Windows\System32\oobe\UserOOBEBroker.exe 00000AE0
C:\Windows\System32\smartscreen.exe 00003C54
D:\Program Files (x86)\Steam\steamapps\common\wallpaper_engine\wallpaper32.exe 00001E78
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000017D8
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000142C
c:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe 00002BB4
Appreciate any help/ideas!