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Game Randomly Crashing
I just got back into FFXIV Online a couple of days ago. The first day I was playing it, it seemed fine with a couple of game crashes (with no errors) and I didn't really worry about it. However, Today and Yesterday it seems that the game is just constantly crashing without errors and I don't know how to fix it. Sometimes I can play the game for a couple minutes before it crashes, other times it will just crash as I'm loading into the game. I have never had an error code associated with any of the crashes so I am quite confused. I have picked up that it might be a GPU problem from some of the research I've done but I am not sure.
In terms of how the game runs, it is really smooth even on high graphics with my Nvidia GTX 1070. I turned the game down to standard to see if it would change anything, but it still crashed with no error.
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Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.
To prevent repeating previously attempted troubleshooting, what have you tried to alleviate the problem? Does this crash happen when Final Fantasy XIV is the only program running? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'
Thank you for visiting the Final Fantasy XIV Technical Support Forums.
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I have tried Re-installing my graphics driver, I tried a clean boot, I've tried changing graphics to the lowest possible, I have tried underclocking my GPU with MSI Afterburner, and I have tried putting FFXIV on High Performance in Graphics Settings. It is really weird how my game closes sometimes, because yesterday I was playing for 2 hours before it crashed, and just now it closed after playing for about 5-10 minutes. (I have also tried allowing FFXIV through the Firewall and even turned it off once, I may be forgetting some other stuff I have tried)
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-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\tanne\Documents
ProxyEnable 0
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-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1.0.23
SYSTEM_LANGUAGE English (Regional Setting: English)
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SYSTEM_VIRTUAL_MEMORY 134217727.875MB
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SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
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SYSTEM_SOUND_DRIVER_LANGUAGE English
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SYSTEM_SOUND Speakers (HyperX Cloud Revolver S)
SYSTEM_SOUND_DEVICE_ID {64E0AEB9-D408-4AF4-8CC9-8CD9CF1D6EB5}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.964
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/21/2021 19:00:00
SYSTEM_SOUND Speakers / Headphones (Realtek Audio)
SYSTEM_SOUND_DEVICE_ID {73328B91-81BD-4CC0-BA35-9C0981062B27}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.8248
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2017 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
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SYSTEM_INPUT_NAME Corsair K70 RGB MK.2 Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Game Randomly Crashing and 1 more page - Personal - Microsoft Edge
Settings
Settings
Microsoft Text Input Application
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 000029D0
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00004780
C:\Program Files (x86)\Samsung\Portable_SSD\SamsungPortableSSDMon_1.0.exe 00002AD0
C:\Program Files\Alienware\Command Center\AWCCApplicationWatcher32.exe 00000810
C:\Program Files\Alienware\Command Center\AWCCApplicationWatcher64.exe 0000331C
C:\Program Files\Alienware\Command Center\AWCCServiceController.exe 000042E4
C:\Program Files\Alienware\Command Center\AlienFusionController.exe 00002110
C:\Program Files\Alienware\Command Center\AlienwareAlienFXController.exe 00003288
C:\Program Files\Alienware\Command Center\ThermalController.exe 000033B0
C:\Program Files\Common Files\Microsoft Shared\ClickToRun\AppVShNotify.exe 00004BF8
C:\Program Files\Corsair\CORSAIR iCUE 4 Software\iCUE.exe 000007C0
C:\Program Files\Corsair\CORSAIR iCUE 4 Software\iCUEDevicePluginHost.exe 00001A7C
C:\Program Files\Dell\DellDataVault\nvapiw.exe 000007B0
C:\Program Files\Logitech Gaming Software\LCore.exe 0000229C
C:\Program Files\Logitech Gaming Software\LU_1\LULnchr.exe 00000FC0
C:\Program Files\Logitech Gaming Software\LU_1\LogitechUpdate.exe 00001C64
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002D1C
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 00001F74
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002B94
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2105.19601.0_x64__8wekyb3d8bbwe\Cortana.exe 000045A0
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20120.4004.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00000E84
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21042.143.0_x64__8wekyb3d8bbwe\YourPhone.exe 00003B8C
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.21021.10311.0_x64__8wekyb3d8bbwe\Video.UI.exe 0000174C
C:\WINDOWS\Explorer.EXE 00003514
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_0b861081ae62d404\igfxEM.exe 000020E0
C:\WINDOWS\System32\svchost.exe 000045C8
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00003A90
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00003804
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00004318
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 000003A4
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00004228
C:\WINDOWS\system32\ApplicationFrameHost.exe 00000C0C
C:\WINDOWS\system32\DllHost.exe 00002680
C:\WINDOWS\system32\SearchFilterHost.exe 00001ABC
C:\WINDOWS\system32\SettingSyncHost.exe 00000C94
C:\WINDOWS\system32\conhost.exe 00000FAC
C:\WINDOWS\system32\ctfmon.exe 00000CE4
C:\WINDOWS\system32\sihost.exe 00001AC0
C:\WINDOWS\system32\svchost.exe 00002674
C:\WINDOWS\system32\taskhostw.exe 00002138
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002C70
C:\Windows\System32\RuntimeBroker.exe 0000457C
C:\Windows\System32\SecurityHealthSystray.exe 00002A6C
C:\Windows\System32\SystemSettingsBroker.exe 0000226C
C:\Windows\System32\oobe\UserOOBEBroker.exe 000029E0
C:\Windows\System32\smartscreen.exe 00003E88
D:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002FDC
D:\Steam\steam.exe 000039BC
D:\Steam\steamapps\common\wallpaper_engine\wallpaper32.exe 00000AAC
F:\SteamSSD\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 000003DC
F:\SteamSSD\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000043CC
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I too have crashes of DirectX11 since the 5.55 patch, running the game in Borderless Window Mode, happens completely randomly.
https://i.imgur.com/q0WEaUJ.jpg
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Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.
Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:
1) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
2) Remove any mods or injectors from the game or system
3) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
4) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
5) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
6) Install Windows, Steam, and FINAL FANTASY XIV onto the dame drive (preferably the C:/ drive)
Arohk, if you are experiencing the same issue, please create a new forum post with a System Report for assistance along with any previously attempted troubleshooting. To generate a System Report, simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'
Thank you for visiting the Final Fantasy XIV Technical Support Forums.