Random 90002 disconnect errors for seeminly no reason

I wonder if anybody else has this issue or knows of a fix.

I randomly get "connection to the server was disconnected 90002" for what seems like absolutely no reason at all. My internet itself did not disconnect or drop out, but my game just mysteriously "lost connection" to the server.

This can happen anywhere from three times a week to almost daily. Sometimes even more than once a day.

There are several other people in the household that also play FFXIV, and they never ever have this problem. This includes one PS4 user and three other PC users. None of which observe this issue. I am on PC and only I have these "random disconnects"


It is NOT my internet as other things on my PC that require internet access continue to work without error. Also, I can immediately log back in afterwards so it is definitely not my internet. This has been an ongoing issue since February.

It is a bummer that it just happened now. I was "role waiting list #1" for EXDR after being 23 when I first queued just for the game to randomly disconnect. Now queuing back up, I am 36th in line

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We apologize for the delay in our response, please try the following troubleshooting steps:

- The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

-Make sure your fire wall or antivirus program is not interfering with the game

- Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

-Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.