So I was running the game all fine but then I got a DX11 crash so I booted my game back up but now I was getting the DX11 crash as soon as I pressed play & the game booted up so I thought to myself alright I'll just reinstall the game.
Buuuut now I can get all the way into selecting my character, but a little into loading DX11 crash
and I will note on both accounts It will run on DX9 but not DX11 and I'm just so ???? to what could be happening
I really just want to play the game ; ;
DX 11 crash
Printable View
-
06-11-2021, 10:26 AMNerowoDX 11 crash
-
06-11-2021, 11:30 PMRhaervis
Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.
To prevent repeating previously attempted troubleshooting, what have you tried to alleviate the problem? Does this crash happen when Final Fantasy XIV is the only program running? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'
Thank you for visiting the Final Fantasy XIV Technical Support Forums. -
06-12-2021, 03:23 PMNerowoYes this crash happens even if FFXIV is the only thing that is runningQuote:
Originally Posted by Rhaervis
I've tried
- Updating Windows & My Drivers
- Tried reinstalling FFXIV twice one to my hardrive one to the C drive
- I've tried running from DX9
Also now it will only crash when I've just logged in, it will crash right away
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\anime\OneDrive\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (8 CPUs), ~2.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS E16U8IMS.504
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8036.637MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 26468.637MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 215.605GB SYSTEM_FREEDISC_SPACE 61.407GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.762GB SYSTEM_FREEDISC_SPACE 1390.784GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics 630
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 3962.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4018.318 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a086f01cc7be643a\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a086f01cc7be643a\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a086f01cc7be643a\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a086f01cc7be643a\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.0100.8681
SYSTEM_GRAPHICS_DRIVER_DATE 9/5/2020 10:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1650
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1650
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM Unknown
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_3f248a455e1598e4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_3f248a455e1598e4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_3f248a455e1598e4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_3f248a455e1598e4\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6677
SYSTEM_GRAPHICS_DRIVER_DATE 6/8/2021 10:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {62C9E221-9A86-4623-B5BF-F39E5DFCDFC0}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8991.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/21/2020 10:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {83757590-0032-11EB-8002444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {83757590-0032-11EB-8003444553540000}
SYSTEM_INPUT_NAME HID Button over Interrupt Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {83757590-0032-11EB-8006444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
DX 11 crash - Reply to Topic - Opera
Steam
Settings
Settings
Microsoft Text Input Application
OmApSvcBroker
MainWindow
Microsoft Store
Microsoft Store
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
MSI Afterburner 4.6.4 Beta 3
MSI NBFoundation Service
MediBang Paint Pro 25.4 (32-bit)
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Norton Security
OpenAL
Origin
Rockstar Games Launcher
Rockstar Games Social Club
Steam
The Elder Scrolls Online
UMF (Slime Rancher)
Ubisoft Connect
Immortals Fenyx Rising Demo
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29913
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Intel(R) Chipset Device Software
Microsoft Windows Desktop Runtime - 3.1.8 (x64)
ENE_DRAM_RGB_AIO
Java Auto Updater
Snagit 2021
ENE_X-JMI_HAL
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29913
Realtek Card Reader
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29913
Microsoft Games for Windows Marketplace
Microsoft Visual C++ 2005 Redistributable
GameInput Redistributable
Microsoft Games for Windows - LIVE Redistributable
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29913
Realtek Ethernet Controller Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
MSI NBFoundation Service
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
WD_BLACK AN1500
WD_BLACK D50
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
ENE RGB HAL
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
LOOT version 0.16.0
ENE_MousePad_HAL
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
ENE IO Driver
Microsoft XNA Framework Redistributable 4.0 Refresh
MSI SDK
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Minecraft Launcher
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
ENE_EHD_M2_HAL
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Badlion Client
Vortex
MSI App Player
FireAlpaca 2.4.4 (64bit)
GIMP 2.10.22
Mozilla Firefox 89.0 (x64 en-US)
Mozilla Maintenance Service
Microsoft 365 - en-us
Project Hedra
Hentai Survive Island
EARTH DEFENSE FORCE: IRON RAIN
Terraria
Granblue Fantasy: Versus
Power Rangers: Battle for the Grid
NieR Replicant ver.1.22474487139...
Monster Prom 2: Monster Camp
Bullet Girls Phantasia
OctoFurry
Resident Evil Village
Action Taimanin
Endless Bounty
GUILTY GEAR -STRIVE-
Resident Evil: Operation Raccoon City
Resident Evil 5
Resident Evil 6
THE KING OF FIGHTERS 2002 UNLIMITED MATCH
THE KING OF FIGHTERS XIII STEAM EDITION
Dying Light
Plague Inc: Evolved
Dead or Alive 5 Last Round
AER Memories of Old
Axiom Verge
FINAL FANTASY TYPE-0 HD
Cat Goes Fishing
GUILTY GEAR XX ACCENT CORE PLUS R
Ultimate Marvel vs. Capcom 3
Fallout 4
Necropolis
Hyperdimension Neptunia U: Action Unleashed
Darksiders II Deathinitive Edition
FINAL FANTASY XIV Online
Staxel
MELTY BLOOD Actress Again Current Code
Strength of the Sword ULTIMATE
Wallpaper Engine
Darksiders Warmastered Edition
GUILTY GEAR Xrd -REVELATOR-
Toukiden 2
Them's Fightin' Herds
Monster Hunter: World
FINAL FANTASY XII THE ZODIAC AGE
BIOMUTANT
The Evil Within 2
Hellpoint
Devil May Cry HD Collection
Cattails
Dig Dog
ONE PIECE World Seeker
Decay of Logos
Muse Dash
UPPERS
Lovecraft's Untold Stories
Valheim
DISSIDIA FINAL FANTASY NT Free Edition
Minoria
Travis Strikes Again: No More Heroes Complete Edition
Marvel's Avengers
SteelSeries GG 3.1.0
WinRAR 5.91 (64-bit)
Intel(R) Chipset Device Software
WD_BLACK AN1500
ENE_DRAM_RGB_AIO
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Java 8 Update 291 (64-bit)
ENE_X-JMI_HAL
ENE_EHD_M2_HAL
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
Intel® Optane™ Pinning Explorer Extensions
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29913
Snagit 2021
Intel(R) Serial IO
ENE RGB HAL
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft .NET Core Host FX Resolver - 3.1.8 (x64)
Microsoft .NET Core Runtime - 3.1.8 (x64)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
ENE_MousePad_HAL
Intel(R) Serial IO
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2005 Redistributable (x64)
NVIDIA Graphics Driver 466.77
NVIDIA GeForce Experience 3.22.0.32
NVIDIA Optimus Update 38.0.7.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.7.0
NVIDIA FrameView SDK 1.1.4923.29781331
NVIDIA SHIELD Streaming
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.22.0.32
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
WD_BLACK D50
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft .NET Core Host - 3.1.8 (x64)
Moguri Mod
Microsoft Update Health Tools
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29913
Microsoft Windows Desktop Runtime - 3.1.8 (x64)
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00004DBC
C:\Program Files (x86)\MSI\MSI NBFoundation Service\OmApSvcBroker.exe 00001F14
C:\Program Files (x86)\MSI\One Dragon Center\VoiceControl\VoiceControlEngine.exe 00002DA0
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000338C
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000032F4
C:\Program Files (x86)\Steam\steam.exe 00002598
C:\Program Files (x86)\Steam\steamapps\common\wallpaper_engine\wallpaper32.exe 000023A8
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00005C64
C:\Program Files\Microsoft Office\Root\Office16\SDXHelper.exe 00002364
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002398
C:\Program Files\Norton Security\Engine\22.21.3.48\NortonSecurity.exe 00002328
C:\Program Files\SteelSeries\SteelSeries Engine 3\SteelSeriesEngine.exe 0000142C
C:\Program Files\SteelSeries\SteelSeries Engine 3\SteelSeriesGG.exe 00003944
C:\Program Files\SteelSeries\SteelSeries Engine 3\moments\SteelSeriesSvcLauncher.exe 00003314
C:\Program Files\TechSmith\Snagit 2021\SnagPriv.exe 00002DE8
C:\Program Files\TechSmith\Snagit 2021\Snagit32.exe 00001DD8
C:\Program Files\TechSmith\Snagit 2021\crashpad_handler.exe 000038AC
C:\Program Files\WindowsApps\9426MICRO-STARINTERNATION.DragonCenter_2.0.109.0_x64__kzh8wxbdkxb8p\DCv2\DCv2.exe 00003F24
C:\Program Files\WindowsApps\Microsoft.GamingApp_2106.1001.4.0_x64__8wekyb3d8bbwe\XboxAppServices.exe 0000475C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.72.94.0_x86__kzf8qxf38zg5c\Skype\Skype.exe 00004854
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12104.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00003924
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.621.4222.0_x64__8wekyb3d8bbwe\GameBar.exe 0000078C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.621.4222.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00005B90
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21042.139.0_x64__8wekyb3d8bbwe\YourPhone.exe 00003090
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.21021.10311.0_x64__8wekyb3d8bbwe\Video.UI.exe 0000372C
C:\Users\anime\AppData\Local\Discord\app-1.0.9002\Discord.exe 0000381C
C:\Users\anime\AppData\Local\Microsoft\OneDrive\21.099.0516.0003\FileCoAuth.exe 00001440
C:\Users\anime\AppData\Local\Microsoft\OneDrive\OneDrive.exe 0000041C
C:\Users\anime\AppData\Local\NhNotifSys\nahimic\nahimicNotifSys.exe 00003A68
C:\Users\anime\AppData\Local\Programs\Opera GX\75.0.3969.282\opera.exe 00004F4C
C:\Users\anime\AppData\Local\Programs\Opera GX\75.0.3969.282\opera_crashreporter.exe 000009E8
C:\Users\anime\AppData\Roaming\BitTorrent\BitTorrent.exe 00003DB0
C:\Users\anime\AppData\Roaming\BitTorrent\helper\helper.exe 00001BCC
C:\Users\anime\AppData\Roaming\BitTorrent\updates\7.10.5_46011\bittorrentie.exe 000042D0
C:\WINDOWS\Explorer.EXE 000027E0
C:\WINDOWS\SysWOW64\NahimicSvc32.exe 00002B94
C:\WINDOWS\System32\DriverStore\FileRepository\cui_dch.inf_amd64_b8e01d9e8716d2a7\igfxEM.exe 000026D4
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002008
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002A30
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00000FB4
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003098
C:\WINDOWS\system32\ApplicationFrameHost.exe 00003E94
C:\WINDOWS\system32\DllHost.exe 00002108
C:\WINDOWS\system32\NahimicSvc64.exe 00002B44
C:\WINDOWS\system32\SearchFilterHost.exe 00000994
C:\WINDOWS\system32\SettingSyncHost.exe 00003168
C:\WINDOWS\system32\conhost.exe 00001C34
C:\WINDOWS\system32\ctfmon.exe 00002748
C:\WINDOWS\system32\sihost.exe 00002390
C:\WINDOWS\system32\svchost.exe 00001880
C:\WINDOWS\system32\taskhostw.exe 00002514
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00005CF0
C:\Windows\SysWOW64\muachost.exe 000024E0
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_aca6886fc90e37cd\RtkAudUService64.exe 00002934
C:\Windows\System32\RuntimeBroker.exe 000023F4
C:\Windows\System32\SecurityHealthSystray.exe 00003B48
C:\Windows\System32\oobe\UserOOBEBroker.exe 000007FC
C:\Windows\System32\smartscreen.exe 00004E04
E:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00002F14
E:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000018D0 -
06-12-2021, 09:40 PMNerowo
I've now also tried running from an alt which will work totally fine with no issues!
-
06-13-2021, 09:55 AMNerowo
I got it working!
I was able to download FFXIV to my bf pc and it didn't crash so I moved my character to another location & when I logged in it was totally fine! -
06-14-2021, 11:39 PMRhaervis
Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.
Thank you for keeping us updated. We will be moving this thread to "Closed Concerns".
Good luck with your adventures through Eorzea!