[PS5] Game crashed in Rhalgr's Reach and can't log back in

Edit: found a support Notice saying to reboot entire PS5 then log back in and, if that doesn't work, to reinstall PS4 version and log in. Trying that now.

So, an "unexpected error occurred" while I was in Rhalgr's Reach and now I can no longer log into the game. It just sits at the loading screen (with the delivery moogle bouncing up and down in the corner) forever.

Is there a fix to this? Can a GM just move my character?

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.


I apologize for the delay in our response to your concern. Did rebooting the the PS5 alleviate the issue?

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Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

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