My brother was getting frequent crashes

my brother is on the free trial and could not post to the forums but he's crashing basically constantly

this is the crash report can anyone help?




-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\bigge\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-10700F CPU @ 2.90GHz (16 CPUs), ~2.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 1.1.1
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16158.461MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19102.461MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 457.521GB SYSTEM_FREEDISC_SPACE 57.713GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.744GB SYSTEM_FREEDISC_SPACE 412.088GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3060 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 3060 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8050.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8079.230 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_0a539bf579a84773\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_0a539bf579a84773\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_0a539bf579a84773\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_0a539bf579a84773\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6137
SYSTEM_GRAPHICS_DRIVER_DATE 1/20/2021 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND LC27G5xT (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {D79F9D12-AFB0-4BE4-B127-9B5F74048779}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.40
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/20/2021 18:00:00
SYSTEM_SOUND Speakers (Razer Kraken Kitty Edition)
SYSTEM_SOUND_DEVICE_ID {27802BD5-8F52-44B7-8A1D-9A9353697F26}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.15063.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/17/2019 18:00:00
SYSTEM_SOUND Speakers (THX Spatial - Synapse)
SYSTEM_SOUND_DEVICE_ID {F4E718BF-58EF-4845-A152-BD11A39A459B}
SYSTEM_SOUND_DEVICE_NAME THXVAD.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.15063.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/17/2019 18:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5915A490-B71C-11EB-8002444553540000}
SYSTEM_INPUT_NAME USB Input Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5915CBA0-B71C-11EB-8003444553540000}
SYSTEM_INPUT_NAME USB Input Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {578E0940-B713-11EB-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5A7C6080-B71C-11EB-8005444553540000}
SYSTEM_INPUT_NAME USB Input Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {578E3050-B713-11EB-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {578E5760-B713-11EB-8007444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5A7CD5B0-B71C-11EB-8006444553540000}
SYSTEM_INPUT_NAME USB Input Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {578DBB20-B713-11EB-8002444553540000}
SYSTEM_INPUT_NAME USB DEVICE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {578E5760-B713-11EB-8008444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {578E7E70-B713-11EB-8009444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {578E7E70-B713-11EB-800A444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5A7CFCC0-B71C-11EB-8007444553540000}
SYSTEM_INPUT_NAME USB Input Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {578DE230-B713-11EB-8003444553540000}
SYSTEM_INPUT_NAME USB DEVICE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1153 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {578D45F0-B713-11EB-8001444553540000}
SYSTEM_INPUT_NAME AW-ELC
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {578E0940-B713-11EB-8004444553540000}
SYSTEM_INPUT_NAME USB DEVICE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5915CBA0-B71C-11EB-8004444553540000}
SYSTEM_INPUT_NAME Razer Kraken Kitty Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7DD80080-B71B-11EB-8001444553540000}
SYSTEM_INPUT_NAME Controller (Afterglow Gamepad for Xbox 360)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {578E7E70-B713-11EB-800B444553540000}
SYSTEM_INPUT_NAME Wired Keyboard 600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {578ECC90-B713-11EB-800C444553540000}
SYSTEM_INPUT_NAME Wired Keyboard 600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Frequent Crashes in Heavily Populated Areas/Duties - Google Chrome
Steam
Open Hardware Monitor
general - Discord
Alienware Command Center
Alienware Command Center
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Alienware Command Center Suite
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
McAfee LiveSafe
Overwolf
Razer Synapse
Rockstar Games Launcher
Rockstar Games Social Club
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Epic Online Services
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
WebAdvisor by McAfee
Microsoft SQL Server Compact 3.5 SP2 ENU
Launcher Prerequisites (x64)
Dell Digital Delivery Services
Epic Games Launcher
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Dell SupportAssist Remediation
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Alienware OC Controls
Dell SupportAssist OS Recovery Plugin for Dell Update
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Alienware CC Components for AWCC (1.1.22.0)
Microsoft 365 - en-us
Riot Vanguard
Apex Legends
Rocket League
Grand Theft Auto V
FINAL FANTASY XIV Online Free Trial
Intel(R) Management Engine Components
Alienware Command Center Suite
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Intel(R) Icls
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
Intel(R) LMS
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Dell Update for Windows 10
Dell Mobile Connect Drivers
Dell SupportAssist
Microsoft SQL Server Compact 4.0 SP1 x64 ENU
Alienware OCControls Service Installer
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Dell SupportAssist OS Recovery Plugin for Dell Update
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Update Health Tools
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Dell SupportAssist Remediation
NVIDIA Graphics Driver 461.37
NVIDIA GeForce Experience 3.20.5.70
NVIDIA PhysX System Software 9.19.0218
NVIDIA FrameView SDK 1.1.4923.29214634
NVIDIA SHIELD Streaming
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.5.70
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft SQL Server Compact 3.5 SP2 x64 ENU
Intel(R) Management Engine Components
Intel(R) Management Engine Driver
Dynamic Application Loader Host Interface Service
Epic Games Launcher Prerequisites (x64)
Intel(R) Management Engine Components


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\EpicWebHelper.exe 00004550
C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 00003C64
C:\Program Files (x86)\Razer\APO0521Drv\Drivers\x64\THXHelper0521.exe 00003CA8
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 0000497C
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00004188
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 000033F4
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00003D2C
C:\Program Files (x86)\Razer\THXVAD\Drivers\x64\THXHelper22AD.exe 000023E8
C:\Program Files (x86)\Steam\GameOverlayUI.exe 000046AC
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00000F2C
C:\Program Files (x86)\Steam\steam.exe 00003D8C
C:\Program Files\Alienware\Alienware Command Center\AWCC.Background.Server.exe 000046E4
C:\Program Files\Common Files\McAfee\ModuleCore\ModuleCoreService.exe 00001650
C:\Program Files\Common Files\McAfee\Platform\McUICnt.exe 00004F28
C:\Program Files\Dell\DellDataVault\nvapiw.exe 00003AE8
C:\Program Files\Google\Chrome\Application\chrome.exe 00004A88
C:\Program Files\McAfee\MAT\McPvTray.exe 00001658
C:\Program Files\McAfee\WebAdvisor\UIHost.exe 00002238
C:\Program Files\Riot Vanguard\vgtray.exe 00003D44
C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.2.115.0_x64__htrsf667h5kn2\AWCC.exe 000013BC
C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.2.115.0_x64__htrsf667h5kn2\GameLibrary\GameLibraryAppService.exe 000013CC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21042.95.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002A40
C:\Users\bigge\AppData\Local\Discord\app-1.0.9001\Discord.exe 00004794
C:\Windows\Explorer.EXE 00001BE0
C:\Windows\System32\RtkAudUService64.exe 000038DC
C:\Windows\System32\RuntimeBroker.exe 00002B78
C:\Windows\System32\SecurityHealthSystray.exe 000018E8
C:\Windows\System32\rundll32.exe 00001334
C:\Windows\System32\smartscreen.exe 000018BC
C:\Windows\System32\svchost.exe 0000228C
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000146C
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002778
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000240C
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00003B44
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002940
C:\Windows\system32\ApplicationFrameHost.exe 00000FF8
C:\Windows\system32\DllHost.exe 00003BCC
C:\Windows\system32\SettingSyncHost.exe 00002B20
C:\Windows\system32\conhost.exe 00001664
C:\Windows\system32\sihost.exe 00000EF4
C:\Windows\system32\svchost.exe 00001FBC
C:\Windows\system32\taskhostw.exe 00000E0C
D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00000864
D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00000890

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
3) Remove any mods or injectors from the game or system
4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
6) Update and reinstall the drivers for your graphics card
7) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
8) Install Steam, Windows and FINAL FANTASY XIV onto the same drive (preferably the C:/ drive)

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.