no sound!!! since last year

https://i.imgur.com/7CxDaXQ.png

the volume mixer shows my game playing sound to my audio device but the game is completely mute.

i can only get sounds to play if i install VoiceMeeter and use a virtual output.

why wont ffxiv play sounds to my headphones?? already posted technical reports for the past year and didnt help anyone.

is there a way to force the game to play sound?

edit: FYI i can hear everything else and i only have one audio device set up etc etc etc i have literally played with the hardware/software for a year

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