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In-game GMs exists!
First of all, sorry if this post is in a incorrect place, I didn't really know where I should post it (also first time posting here). But I really wanted to thank GM Tirmeinoss to check my harassement report. I believe that swift and nice assistance that makes the game so healthy for both old and new players to enjoy it :)
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Actually, you'll find that SE takes reporting quite seriously and someone should get back to you pretty quickly of you lodge an in game complaint. Hopefully you won't have to use this feature again but I just thought I'd throw out an FYI. Welcome to the XIV forums:)