Camera frozen after logging into a character

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: Varies. Been several weeks now
Frequency: About 60% of the time
World name: Ultros, Excalibur
Character name: Moltres Rider, Rydia Mystt (Ultros), Galarian Articuno (Excalibur)
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: Summoner 70, 80
Party or solo: Solo
In-game time: Varies
Area and coordinates: Limsa Lominsa ≈9.1, 11.0; ≈9.2, 11.5; 9.9, 11.5; 9.8, 10.8; Idyllshire ≈4.7, 7.6
Housing: N/A
Steps:
1. Sit on a bench with /sit
2. Log out or exit game
3. Log back in later

Result: After logging back into a character, the camera is zoomed into the bench that the character was sitting on and the character itself is not visible. Using the analog stick for camera adjustment does not adjust camera. I can move my character around, but the camera does not follow the character, stays zoomed into the bench no matter how far I stray from the bench. Must log out and log back in AFTER moving my character to fix.

Connection Specs
- Type of internet connection/provider: Cable Comcast 120 Mbps
- Modem maker/model number: Netgear

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Arceus\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-4710MQ CPU @ 2.50GHz (8 CPUs), ~2.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS F.60
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16316.023MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18748.023MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.413GB SYSTEM_FREEDISC_SPACE 1593.537GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 4600
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 2010.063 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8158.012 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1600 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0015.4248
SYSTEM_GRAPHICS_DRIVER_DATE 6/28/2015 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) HD Graphics 4600
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 2010.063 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8158.012 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0015.4248
SYSTEM_GRAPHICS_DRIVER_DATE 6/28/2015 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce 840M
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce 840M
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM Unknown
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvhmi.inf_amd64_d277ece28b265952\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvhmi.inf_amd64_d277ece28b265952\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvhmi.inf_amd64_d277ece28b265952\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvhmi.inf_amd64_d277ece28b265952\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6140
SYSTEM_GRAPHICS_DRIVER_DATE 1/21/2021 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Communication Headphones (IDT High Definition Audio CODEC)
SYSTEM_SOUND_DEVICE_ID {B53436F0-D429-4DC3-B97E-41E2825011FF}
SYSTEM_SOUND_DEVICE_NAME stwrt64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.10.6491.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/15/2013 20:00:00
SYSTEM_SOUND Speakers / HP (IDT High Definition Audio CODEC)
SYSTEM_SOUND_DEVICE_ID {32D9533D-41BF-47C6-83A9-3D6FF24D6D8B}
SYSTEM_SOUND_DEVICE_NAME stwrt64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.10.6491.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/15/2013 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DD30C150-578C-11EB-8001444553540000}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {7DC49CA0-5741-11EB-8003444553540000}
SYSTEM_INPUT_NAME HP Wireless Button Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

In-Game Bugs - Post New Thread — Mozilla Firefox
FINAL FANTASY XIV
Hotbars
Microsoft Text Input Application
C:\Users\Arceus\Documents\txt\Scratch Paper.txt - Notepad++


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

The Elder Scrolls IV: Oblivion
Adobe After Effects 2020
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K-Lite Mega Codec Pack 16.0.2
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The I of The Dragon
Wild Tangent - Fate
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.23.27820
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29325
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.23.27820
Realtek Card Reader
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.23.27820
Realtek Ethernet Controller Driver
Adobe Acrobat DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
IDT Audio
JoyToKey version 6.5
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Intel(R) C++ Redistributables on Intel(R) 64
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
7-Zip 19.00 (x64)
Everything 1.4.1.1003 (x64)
LatencyMon 7.00
Mozilla Firefox 86.0.1 (x64 en-US)
Mozilla Maintenance Service
Microsoft Office Professional Plus 2016
Synaptics ClickPad Driver
Unlocker 1.9.2
Broadcom Bluetooth Drivers
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29325
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Mediatek Bluetooth
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Revo Uninstaller Pro 4.4.0
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29325
Microsoft Office Professional Plus 2016
Update for Microsoft Office 2016 (KB3115084) 64-Bit Edition
Update for Microsoft Project 2016 (KB3115105) 64-Bit Edition
Update for Microsoft Office 2016 (KB2920699) 64-Bit Edition
Security Update for Microsoft Publisher 2016 (KB2920680) 64-Bit Edition
Update for Microsoft Office 2016 (KB2920684) 64-Bit Edition
Security Update for Microsoft Office 2016 (KB3085538) 64-Bit Edition
Update for Microsoft Office 2016 (KB3114689) 64-Bit Edition
Update for Microsoft Access 2016 (KB3114966) 64-Bit Edition
Update for Microsoft Office 2016 (KB3115100) 64-Bit Edition
Update for Microsoft Office 2016 (KB3114378) 64-Bit Edition
Update for Microsoft Excel 2016 (KB3115090) 64-Bit Edition
Update for Microsoft Office 2016 (KB3114535) 64-Bit Edition
Update for Microsoft PowerPoint 2016 (KB3115089) 64-Bit Edition
Update for Microsoft Office 2016 (KB3114859) 64-Bit Edition
Update for Microsoft Office 2016 (KB2920720) 64-Bit Edition
Update for Microsoft Office 2016 (KB3114968) 64-Bit Edition
Update for Microsoft Office 2016 (KB2910954) 64-Bit Edition
Update for Microsoft OneDrive for Business (KB3115104) 64-Bit Edition
Update for Microsoft Office 2016 (KB3114903) 64-Bit Edition
Definition Update for Microsoft Office 2016 (KB3115085) 64-Bit Edition
Update for Microsoft Visio 2016 (KB3114957) 64-Bit Edition
Update for Microsoft Office 2016 (KB2920712) 64-Bit Edition
Update for Microsoft Office 2016 (KB2920724) 64-Bit Edition
Security Update for Microsoft Office 2016 (KB3115103) 64-Bit Edition
Update for Microsoft Office 2016 (KB3114369) 64-Bit Edition
Update for Microsoft Office 2016 (KB3114971) 64-Bit Edition
Security Update for Microsoft Word 2016 (KB3115094) 64-Bit Edition
Update for Microsoft Office 2016 (KB3114533) 64-Bit Edition
Update for Microsoft OneNote 2016 (KB3114711) 64-Bit Edition
Update for Microsoft Office 2016 (KB3114694) 64-Bit Edition
Update for Microsoft Office 2016 (KB2920678) 64-Bit Edition
Update for Microsoft Office 2016 (KB3115096) 64-Bit Edition
Security Update for Skype for Business 2016 (KB3114960) 64-Bit Edition
Update for Microsoft Outlook 2016 (KB3115101) 64-Bit Edition
Update for Microsoft Office 2016 (KB3114854) 64-Bit Edition
Update for Microsoft Office 2016 (KB3115091) 64-Bit Edition
Update for Microsoft Office 2016 (KB2910979) 64-Bit Edition
Microsoft Access MUI (English) 2016
Microsoft Excel MUI (English) 2016
Update for Microsoft Office 2016 (KB2920699) 64-Bit Edition
Update for Microsoft Excel 2016 (KB3115090) 64-Bit Edition
Microsoft PowerPoint MUI (English) 2016
Update for Microsoft Excel 2016 (KB3115090) 64-Bit Edition
Update for Microsoft PowerPoint 2016 (KB3115089) 64-Bit Edition
Microsoft Publisher MUI (English) 2016
Microsoft Outlook MUI (English) 2016
Security Update for Microsoft Word 2016 (KB3115094) 64-Bit Edition
Update for Microsoft Outlook 2016 (KB3115101) 64-Bit Edition
Microsoft Word MUI (English) 2016
Update for Microsoft Excel 2016 (KB3115090) 64-Bit Edition
Security Update for Microsoft Word 2016 (KB3115094) 64-Bit Edition
Microsoft Office Proofing Tools 2016 - English
Update for Microsoft Office 2016 (KB2920718) 64-Bit Edition
Outils de vérification linguistique 2016 de Microsoft Office*- Français
Update for Microsoft Office 2016 (KB2920718) 64-Bit Edition
Herramientas de corrección de Microsoft Office 2016: español
Update for Microsoft Office 2016 (KB2920718) 64-Bit Edition
Microsoft Office Proofing (English) 2016
Microsoft InfoPath MUI (English) 2016
Microsoft Office Shared MUI (English) 2016
Security Update for Microsoft Office 2016 (KB3085635) 64-Bit Edition
Update for Microsoft Office 2016 (KB3114971) 64-Bit Edition
Update for Microsoft Office 2016 (KB3115096) 64-Bit Edition
Update for Microsoft Office 2016 (KB3115091) 64-Bit Edition
Microsoft DCF MUI (English) 2016
Microsoft OneNote MUI (English) 2016
Update for Microsoft OneNote 2016 (KB3114711) 64-Bit Edition
Microsoft Groove MUI (English) 2016
Update for Microsoft OneDrive for Business (KB3115104) 64-Bit Edition
Microsoft Office 32-bit Components 2016
Update for Microsoft Project 2016 (KB3115105) 64-Bit Edition
Security Update for Microsoft Publisher 2016 (KB2920680) 64-Bit Edition
Security Update for Microsoft Office 2016 (KB3085538) 64-Bit Edition
Update for Microsoft Access 2016 (KB3114966) 64-Bit Edition
Update for Microsoft Excel 2016 (KB3115090) 64-Bit Edition
Update for Microsoft Office 2016 (KB3114535) 64-Bit Edition
Update for Microsoft PowerPoint 2016 (KB3115089) 64-Bit Edition
Update for Microsoft Office 2016 (KB3114968) 64-Bit Edition
Update for Microsoft OneDrive for Business (KB3115104) 64-Bit Edition
Update for Microsoft Visio 2016 (KB3114957) 64-Bit Edition
Security Update for Microsoft Office 2016 (KB3115103) 64-Bit Edition
Update for Microsoft Office 2016 (KB3114971) 64-Bit Edition
Security Update for Microsoft Word 2016 (KB3115094) 64-Bit Edition
Update for Microsoft OneNote 2016 (KB3114711) 64-Bit Edition
Update for Microsoft Office 2016 (KB2920678) 64-Bit Edition
Update for Microsoft Office 2016 (KB3115096) 64-Bit Edition
Security Update for Skype for Business 2016 (KB3114960) 64-Bit Edition
Update for Microsoft Office 2016 (KB3114854) 64-Bit Edition
Update for Microsoft Office 2016 (KB3115091) 64-Bit Edition
Microsoft Office Shared 32-bit MUI (English) 2016
Update for Microsoft OneDrive for Business (KB3115104) 64-Bit Edition
Update for Microsoft Office 2016 (KB3114971) 64-Bit Edition
Update for Microsoft Office 2016 (KB3115096) 64-Bit Edition
Microsoft Office OSM MUI (English) 2016
Microsoft Office OSM UX MUI (English) 2016
Microsoft Office Shared Setup Metadata MUI (English) 2016
Microsoft Access Setup Metadata MUI (English) 2016
Microsoft Skype for Business MUI (English) 2016
Security Update for Microsoft Word 2016 (KB3115094) 64-Bit Edition
Security Update for Skype for Business 2016 (KB3114960) 64-Bit Edition
Intel(R) Rapid Storage Technology
Microsoft Update Health Tools
ScpToolkit
NVIDIA Graphics Driver 461.40
NVIDIA GeForce Experience 3.21.0.36
NVIDIA Optimus Update 38.0.6.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.6.0
NVIDIA FrameView SDK 1.1.4923.29548709
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NVIDIA Install Application
NVIDIA ABHub
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NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
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NVIDIA ShadowPlay 3.21.0.36
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\acrotray.exe 00003C78
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00000CDC
C:\Program Files (x86)\Notepad++\notepad++.exe 00003AB0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003CD8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 000037F4
C:\Program Files\Everything\Everything.exe 000020B0
C:\Program Files\IDT\WDM\sttray64.exe 00003F7C
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00000BB0
C:\Program Files\Mozilla Firefox\firefox.exe 00003974
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000036AC
C:\Program Files\Nefarius Software Solutions\ScpToolkit\ScpTrayApp.exe 00001C20
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe 00000F88
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20120.4004.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00003DE0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21022.139.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002BFC
C:\Users\Arceus\AppData\Local\Discord\app-0.0.309\Discord.exe 000027B0
C:\Windows\Explorer.EXE 000046D4
C:\Windows\System32\CompPkgSrv.exe 00000CB8
C:\Windows\System32\GameBarPresenceWriter.exe 00003064
C:\Windows\System32\RuntimeBroker.exe 00001F5C
C:\Windows\System32\SecurityHealthSystray.exe 000034D4
C:\Windows\System32\oobe\UserOOBEBroker.exe 000023DC
C:\Windows\System32\smartscreen.exe 00002678
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001F34
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001A1C
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00003920
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002300
C:\Windows\system32\DllHost.exe 00001C9C
C:\Windows\system32\conhost.exe 00000B84
C:\Windows\system32\igfxEM.exe 00003AC0
C:\Windows\system32\igfxHK.exe 00003878
C:\Windows\system32\igfxTray.exe 00001894
C:\Windows\system32\sihost.exe 000040B0
C:\Windows\system32\svchost.exe 000043DC
C:\Windows\system32\taskhostw.exe 000041D8

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name: HP Envy
Laptop Model Number: HP Envy 17 j177nr

Gamepad Manufacturer: Sony
Gamepad Model Name: Dualshock 3 with SCP Toolkit
Gamepad Part Number: CECHZC2U

Browser Information
- Name and version of the browser currently in-use: Firefox
- Internet Explorer Version: Unknown

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