Fatal DirectX Error (10000000) [MAC]

I saw that the issue for mac's version compatibility had been fixed so I started fresh, deleted the old game, and gave it a clean install.

It actually opened the login menu, which is more than it would even do before, but after updating to the newest version of FFXIV on the login screen, I hit "play" and I am receiving the error message "A fatal directX error has occurred (10000000)" once the new window (that would normally play the intro cinematic) pops up. No video ever shows up, and there's no other option but to close the game.

This error happens every time I log in and hit "play". I took the time to uninstall and reinstall and repatch everything over again and the same thing happens.

I am running MacOS Big Sur ver.11.2.1
MacBook Pro (13-inch, 2016)
2 GHz Dual-Core Intel Core i5 (it could be better, but I was able to run FFXIV before the compatibility issues started)
8 GB 1867 MHz LPDDR3
Intel Iris Graphics 540 1536 MB

I tried to find a solution on my own, but they involved finding a config file, which I can find on my PC, but not on the mac. I have no idea how to access the graphic setting on the mac.

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How long have you been experiencing this issue?

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Quote:

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Originally Posted by Dynratygus

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

How long have you been experiencing this issue?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

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I have been experiencing this issue since Feb 20, 2021, the day of the original post. The problem persists.

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We do apologize for any inconvenience. Please refer to the updated minimum specifications for Macs found here: https://na.finalfantasyxiv.com/system_requirements/#mac If your Mac does not meet those specifications, you may have a degraded experience even if there was no issue previously. For an improved experience, please try to match or exceed those specifications.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

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