Can't play the game at all

I'm locked in this weird dungeon with the support desk forced on my screen. I have no idea what happened, and I don't know what to do. I wish a GM would come help me.

I'm going through a lot in real life right now, and if I could have whatever is going on dealt with as soon as possible, I would really appreciate it.

Literally nothing is working. I can't talk to my friends, or even click the support tabs. All I've successfully done is made one contact request with the contact us button, but I can't even search for help topics. The buttons won't work. There's no email or notification about why I am in this weird place. I'm scared and confused. :/

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

I apologize the the delay in our response to your concern. Is the character stuck in a specific spot? Additionally is there an error message that appears? What have you tried so far to alleviate the issue?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

Sounds like GM jail to me