Getting stuck in South Shroud

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time:
Friday 9th of february, 2021 (11:03 GMT+1)

Frequency:
Once

World name:
Odin

Character name:
Lana Thryven

Class/Level:
Conjurer level 80

Party or solo:
Solo

Area and coordinates:
South Shroud (x17.8, y20.0, z0.1)

Steps:
1. Go inside house
2. Get on mount
3. charge at door at this specific coördinate by accident
4. get stuck
5. Only way out is teleporting

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument E:\OneDrive\Afbeeldingen\Documenten
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64 bits (6.2, build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-10700K CPU @ 3.80GHz (16 CPUs), ~3.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS A.10
SYSTEM_LANGUAGE Nederlands (Landinstelling: Nederlands)
SYSTEM_MEMORY 32690.016MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 40144.387MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.151GB SYSTEM_FREEDISC_SPACE 106.073GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 281.722GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 1520.575GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.557GB SYSTEM_FREEDISC_SPACE 1499.133GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070 SUPER
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 2070 SUPER
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8011.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16345.008 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_feed726c6560f7a7\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_feed726c6560f7a7\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_feed726c6560f7a7\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_feed726c6560f7a7\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5671
SYSTEM_GRAPHICS_DRIVER_DATE 9/30/2020 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Engels
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Focusrite USB (Focusrite USB Audio)
SYSTEM_SOUND_DEVICE_ID {CD490910-2338-489C-804D-DDC1A79A652E}
SYSTEM_SOUND_DEVICE_NAME FocusriteUSBAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 4.63.24.564
SYSTEM_SOUND_DRIVER_LANGUAGE Engels
SYSTEM_SOUND_DRIVER_DATE 6/27/2019 01:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {249D8A61-7B7D-41CA-9254-560E71765B03}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9049.1
SYSTEM_SOUND_DRIVER_LANGUAGE Engels
SYSTEM_SOUND_DRIVER_DATE 10/20/2020 01:00:00
SYSTEM_SOUND SAMSUNG (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {BA759D07-01E1-4D12-B5B8-8796E9ECE095}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.35
SYSTEM_SOUND_DRIVER_LANGUAGE Engels
SYSTEM_SOUND_DRIVER_DATE 6/9/2020 01:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Muis
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Toetsenbord
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {77CE91D0-AE4E-11EA-8001444553540000}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {DAA2A180-AAE7-11EA-8002444553540000}
SYSTEM_INPUT_NAME USB DEVICE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DAA44F30-AAE7-11EA-8004444553540000}
SYSTEM_INPUT_NAME USB DEVICE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8192 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DAA49D50-AAE7-11EA-8005444553540000}
SYSTEM_INPUT_NAME USB DEVICE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DAA22C50-AAE7-11EA-8001444553540000}
SYSTEM_INPUT_NAME GXT 160 Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DAA51280-AAE7-11EA-8006444553540000}
SYSTEM_INPUT_NAME GXT 160 Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DAA53990-AAE7-11EA-8007444553540000}
SYSTEM_INPUT_NAME GXT 160 Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DAA587B0-AAE7-11EA-8008444553540000}
SYSTEM_INPUT_NAME GXT 160 Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread - Google Chrome
Desktop 2021.02.19 - 11.04.33.01.mp4 - VLC Media Player
Desktop
GeForce Experience
NVIDIA GeForce Overlay
Discord
μTorrent 3.5.5 (build 45852) [32-bit]
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Advanced Combat Tracker (remove only)
Adobe After Effects 2020
Adobe Media Encoder 2020
Antares Autotune Evo VST RTAS v6.0.9
AP Tuner 3.09
ASIO4ALL
East West EWQLSO Gold Edition
Edirol HQ Orchestral v1.01
eLicenser Control
FL Studio 20
FL Studio ASIO
Google Chrome
IL Download Manager
Adobe Illustrator 2021
AAS - Lounge Lizard EP-4
Microsoft Edge
Microsoft Edge Update
Moog Modular V v2.2
Native Instruments B4 II
Native Instruments Kontakt 3
Native Instruments Service Center
PyxelEdit 0.4.9
Razer Chroma SDK Core Components
reFX Nexus VSTi RTAS v2.2.0
Spectrasonics Trilian Library version 1.0
Spectrasonics Trilian VSTi Plug-In version 1.4
SpeedFan (remove only)
Steam
Steinberg Download Assistant
Vir2 Mojo Horn Section
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.23.27820
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Razer Synapse
GMMK_Keyboard
FINAL FANTASY XIV ONLINE
Intel(R) C++ Redistributables on IA-32
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.23.27820
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.23.27820
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.23.27820
Steinberg Upload Manager
Waves Complete V9r30
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
T.Flight Hotas drivers
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Steinberg Groove Agent SE Acoustic Agent
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Intel(R) C++ Redistributables on Intel(R) 64
CCleaner
Focusrite Control 3.5.0.1754
Focusrite Thunderbolt 4.25.0.335
Focusrite USB 4.63.24.564
Maxon Cinema 4D 22
Novation USB Audio Driver 2.13
Microsoft 365 - nl-nl
Ozone Imager 2
Are You Ready for Valve Index?
Trepang2 Demo
Half Minute Hero: The Second Coming
Rocket League
The Witcher 3: Wild Hunt
The Jackbox Party Pack
Elite Dangerous
Black Mesa
The Jackbox Party Pack 2
The Jackbox Party Pack 3
FAW SubLab
Toontrack Superior Drummer 3.1.6
Unigine Superposition Benchmark 1.1
Togu Audio Line TAL-U-NO-LX
VLC media player
WinRAR 5.90 (64-bit)
XLN Online Installer
Native Instruments Service Center
Steinberg Cubase 10
Microsoft Update Health Tools
Steinberg Generic Lower Latency ASIO Driver 64bit
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Ableton Live 10 Suite
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Steinberg Retrologue 64bit
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Vir2 Mojo Horn Section
Superior Drummer 3 64-bit
Steinberg Padshop 64bit
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.23.27820
Steinberg Groove Agent SE 64bit
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.23.27820
Steinberg Library Manager
Microsoft Visual C++ 2005 Redistributable (x64)
NVIDIA Grafisch stuurprogramma 456.71
NVIDIA GeForce Experience 3.21.0.36
NVIDIA Optimus Update 38.0.6.0
NVIDIA PhysX Systeem Software 9.19.0218
NVIDIA Update 38.0.6.0
NVIDIA FrameView SDK 1.1.4923.29548709
NVIDIA SHIELD Streaming
NVIDIA HD Audio-stuurprogramma 1.3.38.35
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.21.0.36
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.45.831.832
NVIDIA Virtual Audio 4.13.0.0
Native Instruments Kontakt 3
Steinberg HALion Sonic SE 3 Component
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Steinberg VST Transit 64bit


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00003B50
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000049F0
C:\Program Files (x86)\Razer\Razer_Kraken71Chroma_Driver\Drivers\SysAudio\Kraken71ChromaHelper.exe 000018A8
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 000037BC
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 0000400C
C:\Program Files (x86)\Steam\steam.exe 000032C0
C:\Program Files\FocusriteUSB\Focusrite Notifier.exe 00003618
C:\Program Files\GloriousPCGamingRace\GMMK\GMMK_Keyboard.exe 00001FD4
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA GeForce Experience.exe 00003DB8
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000018D8
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000047D4
C:\Program Files\VideoLAN\VLC\vlc.exe 000042E4
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_2.2101.15643.0_x64__8wekyb3d8bbwe\Cortana.exe 000026AC
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20110.11001.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 0000066C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21011.127.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002890
C:\Users\david\AppData\Local\Discord\app-0.0.309\Discord.exe 00000FA8
C:\Users\david\AppData\Local\Microsoft\OneDrive\21.002.0104.0005\FileCoAuth.exe 00000AF0
C:\Users\david\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000028C4
C:\Users\david\AppData\Local\splice\app-3.6.83865\Splice.Helper.exe 0000334C
C:\Users\david\AppData\Local\splice\app-3.6.83865\Splice.exe 00002CD4
C:\Users\david\AppData\Roaming\uTorrent\helper\helper.exe 00004870
C:\Users\david\AppData\Roaming\uTorrent\uTorrent.exe 00003F3C
C:\Users\david\AppData\Roaming\uTorrent\updates\3.5.5_45852\utorrentie.exe 0000407C
C:\Windows\Explorer.EXE 000036F0
C:\Windows\System32\CompPkgSrv.exe 00003C9C
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_d87c47469b47c3f9\RtkAudUService64.exe 00000520
C:\Windows\System32\RuntimeBroker.exe 00003704
C:\Windows\System32\SecurityHealthSystray.exe 00002678
C:\Windows\System32\oobe\UserOOBEBroker.exe 000027E4
C:\Windows\System32\smartscreen.exe 00002650
C:\Windows\System32\svchost.exe 00002B40
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001A5C
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00000E24
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 000027CC
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001CF8
C:\Windows\system32\DllHost.exe 00003D08
C:\Windows\system32\SearchProtocolHost.exe 000036B8
C:\Windows\system32\SettingSyncHost.exe 00000714
C:\Windows\system32\conhost.exe 00004B64
C:\Windows\system32\sihost.exe 00001C44
C:\Windows\system32\svchost.exe 00002014
C:\Windows\system32\taskhostw.exe 00001B64
D:\Square Enix\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000035E8
D:\Square Enix\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000A4C

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

I got a clip of me getting stuck here:
https://www.youtube.com/watch?v=odyD4zi6ZQ0