Did Not Receive Experience in Daily Roulette

Date & Time: 2/16/2021 6:14am PST
Frequency: Once
World name: Adamantoise
Character name: Amelia Iris@Adamantoise
Class/Level: Paladin, lvl 63
Party or solo: Party
In-game time: 1:36 am
Area and coordinates: Sastasha, then Idyllshire (6.1, 6.9) once out of instance.
Steps:
1. Ran Sastasha through daily roulette. Had a bit of lag at the start of dungeon which is unusual, but connection bar on top-right was always at max.
2. Did not receive the experience points that the game said I did. You can see in the picture that I did not actually receive the full 4.8 million experience points even though the chat log says I did, as it would have eaten up my resting experience.

It's possible that I either receieved no experience, or just one of the two "2.4 million"'s that were given out. I was definitely level 63 prior to entering the dungeon, as I had the level 63 job quest available for Paladin. If the game had actually given me 4.8 million experience in the dungeon, I would have had to have entered at level 62.

https://i.imgur.com/XpdTyAp.png

Connection Specs
- Type of internet connection/provider: Xfinity
- Modem maker/model number:

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\john3\OneDrive\Documents
FINAL FANTASY XIV ONLINE D:\Games\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz (4 CPUs), ~2.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
SYSTEM_BIOS K501LX.205
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8094.406MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 20786.406MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.362GB SYSTEM_FREEDISC_SPACE 7.419GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.512GB SYSTEM_FREEDISC_SPACE 32.080GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 5500
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 2019.875 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4047.203 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1366 x 768 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 20.19.0015.5107
SYSTEM_GRAPHICS_DRIVER_DATE 11/14/2019 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 950M
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 950M
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM Unknown
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_1aae4f19e68d0780\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_1aae4f19e68d0780\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_1aae4f19e68d0780\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_1aae4f19e68d0780\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.8857
SYSTEM_GRAPHICS_DRIVER_DATE 12/3/2017 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {1D326FB1-1BF2-43D3-BAD5-06B3947F144D}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8036
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/5/2017 00:00:00
SYSTEM_SOUND SAMSUNG (Intel(R) Display Audio)
SYSTEM_SOUND_DEVICE_ID {78606A23-5531-43CE-9A46-868A1BD0B0B3}
SYSTEM_SOUND_DEVICE_NAME IntcDAud.sys
SYSTEM_SOUND_DRIVER_VERSION 6.16.0000.3151
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/26/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0E86B1D0-BD28-11E8-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0E861590-BD28-11E8-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4C104780-895C-11E5-8001444553540000}
SYSTEM_INPUT_NAME ASUS Wireless Radio Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0E872700-BD28-11E8-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {975328B0-1DBF-11EA-8002444553540000}
SYSTEM_INPUT_NAME Controller (Gamepad for Xbox 360)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {0E874E10-BD28-11E8-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Pictures
Settings
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Microsoft Text Input Application
FINAL FANTASY XIV
ff14 bug.jpg - IrfanView
In-Game Bugs - Post New Thread — Mozilla Firefox


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Evernote v. 6.10.3
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Update for Windows 10 for x64-based Systems (KB4023057)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ASUS\ASUS Smart Gesture\AsTPCenter\x64\AsusTPCenter.exe 00002CE4
C:\Program Files (x86)\ASUS\ASUS Smart Gesture\AsTPCenter\x64\AsusTPHelper.exe 000009D4
C:\Program Files (x86)\ASUS\ASUS Smart Gesture\AsTPCenter\x64\AsusTPLoader.exe 00003040
C:\Program Files (x86)\ASUS\ATK Package\ATK Media\DMedia.exe 000005E0
C:\Program Files (x86)\ASUS\ATK Package\ATKOSD2\ATKOSD2.exe 000032D4
C:\Program Files (x86)\ASUS\Splendid\ACMON.exe 00003680
C:\Program Files (x86)\ASUS\USBChargerPlus\USBChargerPlus.exe 00003060
C:\Program Files (x86)\IrfanView\i_view32.exe 00001F18
C:\Program Files (x86)\Mozilla Firefox\firefox.exe 00001DFC
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00003798
C:\Program Files (x86)\Steam\Steam.exe 00000388
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002164
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002D90
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 000000EC
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00003388
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.11102.0_x64__8wekyb3d8bbwe\GameBar.exe 00001C5C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.11102.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 000010F8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21011.127.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001E30
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.20112.10111.0_x64__8wekyb3d8bbwe\Video.UI.exe 000031C8
C:\Users\john3\AppData\Local\FluxSoftware\Flux\flux.exe 00001750
C:\Users\john3\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\OAWrapper.exe 000013A8
C:\WINDOWS\Explorer.EXE 00002128
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000013AC
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000215C
C:\WINDOWS\TEMP\DPTF\esif_assist_64.exe 00002818
C:\WINDOWS\system32\ApplicationFrameHost.exe 00003464
C:\WINDOWS\system32\MusNotifyIcon.exe 00003B98
C:\WINDOWS\system32\SearchFilterHost.exe 00000EB8
C:\WINDOWS\system32\SearchProtocolHost.exe 000028B0
C:\WINDOWS\system32\SettingSyncHost.exe 00002DD8
C:\WINDOWS\system32\conhost.exe 00000960
C:\WINDOWS\system32\ctfmon.exe 00000AA4
C:\WINDOWS\system32\igfxEM.exe 00003030
C:\WINDOWS\system32\igfxHK.exe 00003614
C:\WINDOWS\system32\rundll32.exe 00001534
C:\WINDOWS\system32\sihost.exe 00000E94
C:\WINDOWS\system32\svchost.exe 000013EC
C:\WINDOWS\system32\taskhostw.exe 000027CC
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003294
C:\Windows\System32\CompPkgSrv.exe 000022FC
C:\Windows\System32\GameBarPresenceWriter.exe 00002E98
C:\Windows\System32\RuntimeBroker.exe 00001494
C:\Windows\System32\SecurityHealthHost.exe 00002C2C
C:\Windows\System32\SecurityHealthSystray.exe 00002664
C:\Windows\System32\oobe\UserOOBEBroker.exe 000002D0
C:\Windows\System32\smartscreen.exe 000035FC
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00002AD0
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00003938
D:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000E88
D:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001C70
D:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00000F10

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name: ASUS
Laptop Model Number: K501L

Gamepad Manufacturer: Gamestop
Gamepad Part Number: 88-070

Browser Information
- Name and version of the browser currently in-use:
Firefox 85.0.2 (64-bit)

Connection Specs

Type of internet connection/provider: Cable (ethernet)/xfinity
Modem maker/model number: Xfinity / Dual-Band Wifi 802.11ac XB3

You only obtained one set of the Experience and that's intended. There are two messages, one states what the Roulette awarded you and the other is the message of actual EXP gain. Only the latter counts for what you actually receive, the former is more of an information.

I think you are confused because there are two messages saying the same experience was given, but it's just a duplicate message. The first message is the normal "experience received" message like what you get from killing a mob, and the second message is clarifying that it was the roulette bonus that awarded it.

It's good that you took the time to fill out a bug report though! It's important in case these things are a bug. :D