Game Crashing Upon Start

https://drive.google.com/file/d/1j4G...ew?usp=sharing

I'm getting this error upon starting the game and I'm not sure why. Just started back up FFXIV about a week ago and things were fine and went to log back in today and this happens. Is there any fix for this? The only thing that has changed on my system lately is a Windows 10 update so I'm not sure what is causing it.

Not really happy I'm unable to play the game for some unknown reason all of a sudden.

Edit: Seems the image I'm trying to post isn't working but it seems to be a directx 11 error. And here is the system report below.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\cundi\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 12/13/13 17:38:23 Ver: 17.07
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16321.520MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 26049.520MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 222.964GB SYSTEM_FREEDISC_SPACE 36.549GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 3080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 10077.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8160.760 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d67c20d727d4578c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d67c20d727d4578c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d67c20d727d4578c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d67c20d727d4578c\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6140
SYSTEM_GRAPHICS_DRIVER_DATE 1/21/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce RTX 3080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 10077.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8160.760 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d67c20d727d4578c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d67c20d727d4578c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d67c20d727d4578c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d67c20d727d4578c\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6140
SYSTEM_GRAPHICS_DRIVER_DATE 1/21/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND ASUS VS247 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {F9E382C1-DCF6-4CD0-BDE8-B2507706B548}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.40
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/15/2020 19:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {97A6B376-CF19-4612-9433-622236F27E93}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 19:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {EA8B99E9-E86E-4D6A-86EF-B2ECB4563A5D}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 19:00:00
SYSTEM_SOUND G27Q (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {D9DBA9BF-6623-47FE-B54B-A5FC5C9D4175}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.40
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/15/2020 19:00:00
SYSTEM_SOUND Headset Earphone (2- Wireless Controller)
SYSTEM_SOUND_DEVICE_ID {C2D26BC8-6CDF-49C6-B3F2-200FA007DB43}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.789
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/28/2021 19:00:00
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {29B2743C-5D78-4B1A-B673-ECB0CD302E5E}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D80B0190-F855-11EA-8001444553540000}
SYSTEM_INPUT_NAME USB Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 184 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D80BEBF0-F855-11EA-8002444553540000}
SYSTEM_INPUT_NAME USB Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D80C3A10-F855-11EA-8003444553540000}
SYSTEM_INPUT_NAME USB Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A6AFEAA0-F92E-11EA-8001444553540000}
SYSTEM_INPUT_NAME Wireless Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
#👾the-arcade - Discord
Precision X1
Settings
Settings
Microsoft Text Input Application
NVIDIA GeForce Overlay
Downloads
Home | Patreon - Google Chrome
Fatal directx error — Mozilla Firefox


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Audacity 2.4.2
Avast Free Antivirus
Google Chrome
Microsoft Edge
Microsoft Edge Update
OBS Studio
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
CLIP STUDIO PAINT 1.10.2
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
Lightshot-5.5.0.7
CLIP STUDIO 1.10.0
Java Auto Updater
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
EVGA Precision X1
Mozilla Firefox 85.0.2 (x64 en-US)
Mozilla Maintenance Service
Hades
Shovel Knight: Treasure Trove
Among Us
Wacom Tablet
WinRAR 5.91 (64-bit)
Microsoft Update Health Tools
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Java 8 Update 271 (64-bit)
ViGEm Bus Driver
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Graphics Driver 461.40
NVIDIA GeForce Experience 3.20.5.70
NVIDIA Optimus Update 38.0.5.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.5.0
NVIDIA FrameView SDK 1.1.4923.29214634
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.40
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.5.70
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 00001F94
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 000012AC
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001DE0
C:\Program Files (x86)\Skillbrains\lightshot\5.5.0.7\Lightshot.exe 00000ABC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00004194
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002B6C
C:\Program Files\Avast Software\Avast\AvastUI.exe 000025BC
C:\Program Files\Google\Chrome\Application\chrome.exe 0000041C
C:\Program Files\Mozilla Firefox\firefox.exe 000023DC
C:\Program Files\NVIDIA Corporation\FrameViewSDK\bin\nvrla.exe 00002AF4
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000028D0
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001BE4
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 00002954
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.11102.0_x64__8wekyb3d8bbwe\GameBar.exe 000013D8
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.11102.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 0000187C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21011.127.0_x64__8wekyb3d8bbwe\YourPhone.exe 000022F8
C:\Users\cundi\AppData\Local\Discord\app-0.0.309\Discord.exe 00001C88
C:\Users\cundi\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00000A7C
C:\WINDOWS\Explorer.EXE 00001C38
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000021C8
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001FC8
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002AAC
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002FCC
C:\WINDOWS\system32\DllHost.exe 00001060
C:\WINDOWS\system32\SettingSyncHost.exe 000023B8
C:\WINDOWS\system32\conhost.exe 00001E14
C:\WINDOWS\system32\sihost.exe 00001BD0
C:\WINDOWS\system32\svchost.exe 00003684
C:\WINDOWS\system32\taskhostw.exe 00001838
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00000AD8
C:\Windows\System32\CompPkgSrv.exe 00001874
C:\Windows\System32\RuntimeBroker.exe 0000413C
C:\Windows\System32\SecurityHealthSystray.exe 00002BF4
C:\Windows\System32\oobe\UserOOBEBroker.exe 00002F0C
C:\Windows\System32\smartscreen.exe 00003884
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001E5C

Reinstalling the game may have fixed things for now. Hoping it doesn't happen again though.

Quote:

---

Originally Posted by Quadal

Reinstalling the game may have fixed things for now. Hoping it doesn't happen again though.

---

If you glance at the support forums nearly every one of them is about this issue. Its super common and seems to be on the games side. I have had this issue on 3 different PCs, (one desktop two laptops). I did a clean install of windows and wipped my PC clean. updated drivers and windows then only installed the game and nothing else. still get this issue but not as often. I can now play the game for a few hours sometimes but cant load any cutscenes without a crash and sometimes crashes when loading into trials or areas.

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.