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Game crashes a lot
DirectX Fatal Error 11000002
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\PCADMINCBJ\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 08/13/13 19:57:56 Ver: 21.04
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 12228.277MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 14084.277MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 445.791GB SYSTEM_FREEDISC_SPACE 102.647GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 970
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4043.500 MB
SYSTEM_GRAPHICS_SHARED_VRAM 6114.139 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (75Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_aba80042aca9c3c9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_aba80042aca9c3c9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_aba80042aca9c3c9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_aba80042aca9c3c9\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6140
SYSTEM_GRAPHICS_DRIVER_DATE 1/21/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 970
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4043.500 MB
SYSTEM_GRAPHICS_SHARED_VRAM 6114.139 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_aba80042aca9c3c9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_aba80042aca9c3c9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_aba80042aca9c3c9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_aba80042aca9c3c9\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6140
SYSTEM_GRAPHICS_DRIVER_DATE 1/21/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Acer ET322QR (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {0B5C061C-E7DC-4F26-B433-6705809023E0}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.40
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/15/2020 19:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {23D7A54A-14C2-4652-A71C-26FA4E66475E}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 19:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {4C8A8D3B-E1C1-4868-8E55-DF431619ACFD}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 19:00:00
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {3C472DC9-64E0-4FB7-824A-FB57D9871734}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {999F6B40-A359-11EA-8001444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7AD928F0-833C-11EA-8001444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7AD97710-833C-11EA-8002444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {999FB960-A359-11EA-8002444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {999FB960-A359-11EA-8003444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {999FE070-A359-11EA-8004444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Multiple Crashes after login - Google Chrome
Microsoft Text Input Application
Settings
Settings
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Advanced Combat Tracker (remove only)
Battle.net
BitRaider Streaming Client
Combined Community Codec Pack 2010-10-10
Microsoft Edge
Microsoft Edge Update
Steam
World of Warcraft
World of Warcraft Public Test
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Razer Synapse
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
InputMapper
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Star Wars: The Old Republic
UtechSmart 16400DPI Gaming Mouse version 1.1
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Apple Software Update
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Apple Application Support (32-bit)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
The Wolf Among Us
Street Fighter V
Fallout 4
FINAL FANTASY XIV: A Realm Reborn
WinRAR archiver
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Bonjour
Apple Application Support (64-bit)
iTunes
iCloud
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA Control Panel 461.40
NVIDIA Graphics Driver 461.40
NVIDIA GeForce Experience 3.20.5.70
NVIDIA Optimus Update 38.0.5.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.5.0
NVIDIA FrameView SDK 1.1.4923.29214634
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.40
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display MessageBus
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.5.70
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Update for Windows 10 for x64-based Systems (KB4023057)
Apple Mobile Device Support
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe 000016AC
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe 000020B8
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001EC8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000006BC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000033EC
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001B10
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_2.2101.15643.0_x64__8wekyb3d8bbwe\Cortana.exe 00001E6C
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20110.11001.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00002438
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21011.101.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001F74
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.20112.10111.0_x64__8wekyb3d8bbwe\Video.UI.exe 00002B94
C:\Users\PCADMINCBJ\AppData\Local\Google\Chrome\Application\chrome.exe 00002674
C:\Users\PCADMINCBJ\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001D7C
C:\WINDOWS\Explorer.EXE 0000163C
C:\WINDOWS\System32\rundll32.exe 00000F28
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00000A24
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00000C1C
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000028F4
C:\WINDOWS\system32\ApplicationFrameHost.exe 00000CA8
C:\WINDOWS\system32\DllHost.exe 000014B4
C:\WINDOWS\system32\conhost.exe 00001E18
C:\WINDOWS\system32\sihost.exe 00000B1C
C:\WINDOWS\system32\svchost.exe 00002FF4
C:\WINDOWS\system32\taskhostw.exe 00000CBC
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003578
C:\Windows\System32\RuntimeBroker.exe 00002DE8
C:\Windows\System32\SecurityHealthSystray.exe 00002664
C:\Windows\System32\Speech_OneCore\Common\SpeechRuntime.exe 00001864
C:\Windows\System32\oobe\UserOOBEBroker.exe 000020B4
C:\Windows\System32\smartscreen.exe 0000272C
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000020A0
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001D04
C:\Windows\helppane.exe 00000E8C
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Good afternoon and thank you for visiting the Final Fantasy XIV Technical Support Forums
How long have you been experiencing this issue? Additionally, what have you tried so far to alleviate the issue?
Thank you for visiting the Final Fantasy XIV Technical Support Forums
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Good afternoon and thank you for the reply.
Could you try the following:
-Update any graphics drivers
-Do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.
- Try lowering the resolution and run the game in borderless full screen or windowed mode
Thank you or visiting the Final Fantasy XIV Technical Support Forums
-
Thank you for posting in the Final Fantasy XIV Technical Support Forums.
Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.
Thank you for visiting the Final Fantasy XIV Technical Support Forums.