Screen Flickering and Loss of Signal in Client

When playing FFXIV my screen begins to flicker black and then back to the game rapidly until I finally lose a signal similar to this thread. This problem only happens when I am playing FFXIV and even if the game is displayed on my secondary screen, the primary monitor still has the flickering problem happens. The monitor is a 1440p@144hz monitor (and this issue was happening with a different 1440p@144hz monitor I tried to see if it was a monitor isuse and I've attached my config info below. I've triple checked that all my drivers are updated for my graphics card. I've attached a video recording of what the issue looks like in this youtube video as well as opening the OSD to see the settings

Code:

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-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument        D:\Documents
FINAL FANTASY XIV - A Realm Reborn        Language 1                Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS        Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU        AMD Ryzen 5 2600X Six-Core Processor            (12 CPUs), ~3.6GHz
SYSTEM_CORE_NUM        SYSTEM_CORE_LOGIC 12  SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS        1.D0
SYSTEM_LANGUAGE        English (Regional Setting: English)
SYSTEM_MEMORY        16334.785MB
SYSTEM_VIRTUAL_MEMORY        134217727.875MB
SYSTEM_PAGE_FILE        31694.785MB
SYSTEM_STORAGE        C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 930.882GB    SYSTEM_FREEDISC_SPACE 736.674GB
SYSTEM_STORAGE        D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 931.387GB    SYSTEM_FREEDISC_SPACE 580.665GB
SYSTEM_DIRECTX_VERSION        DirectX 12
SYSTEM_GRAPHICS        Radeon RX 580 Series
SYSTEM_GRAPHICS_DEVICE        \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP        AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER        Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM        8171.836 MB
SYSTEM_GRAPHICS_SHARED_VRAM        8167.393 MB
SYSTEM_GRAPHICS_DAC        Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE        1200 x 1920 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER        C:\WINDOWS\System32\DriverStore\FileRepository\u0361132.inf_amd64_4863ccf4c1b997c9\B361196\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361132.inf_amd64_4863ccf4c1b997c9\B361196\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361132.inf_amd64_4863ccf4c1b997c9\B361196\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361132.inf_amd64_4863ccf4c1b997c9\B361196\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION        27.20.14501.18003
SYSTEM_GRAPHICS_DRIVER_DATE        11/12/2020 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE        English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER        3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE        SYSTEM_SUPPORT
SYSTEM_GRAPHICS        Radeon RX 580 Series
SYSTEM_GRAPHICS_DEVICE        \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP        AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER        Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM        8171.836 MB
SYSTEM_GRAPHICS_SHARED_VRAM        8167.393 MB
SYSTEM_GRAPHICS_DAC        Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE        2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER        C:\WINDOWS\System32\DriverStore\FileRepository\u0361132.inf_amd64_4863ccf4c1b997c9\B361196\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361132.inf_amd64_4863ccf4c1b997c9\B361196\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361132.inf_amd64_4863ccf4c1b997c9\B361196\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361132.inf_amd64_4863ccf4c1b997c9\B361196\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION        27.20.14501.18003
SYSTEM_GRAPHICS_DRIVER_DATE        11/12/2020 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE        English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER        3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE        SYSTEM_SUPPORT
SYSTEM_SOUND        Headset Earphone (HyperX Virtual Surround Sound)
SYSTEM_SOUND_DEVICE_ID        {5AA4BF37-DAD6-4B22-B29D-FD7491976040}
SYSTEM_SOUND_DEVICE_NAME        USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION        10.0.19041.388
SYSTEM_SOUND_DRIVER_LANGUAGE        English
SYSTEM_SOUND_DRIVER_DATE        7/6/2020 19:00:00
SYSTEM_SOUND        Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID        {98F8F849-593F-4BE8-890D-EF6CA9F0A8F2}
SYSTEM_SOUND_DEVICE_NAME        RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION        6.0.8858.1
SYSTEM_SOUND_DRIVER_LANGUAGE        English
SYSTEM_SOUND_DRIVER_DATE        12/9/2019 19:00:00
SYSTEM_INPUT        {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME        Mouse
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 8  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME        Keyboard
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {71F3DED0-30AB-11EA-8005444553540000}
SYSTEM_INPUT_NAME        HyperX Virtual Surround Sound
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 2  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {71F676E0-30AB-11EA-8006444553540000}
SYSTEM_INPUT_NAME        HyperX Virtual Surround Sound
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {71F8E7E0-30AB-11EA-8007444553540000}
SYSTEM_INPUT_NAME        Logitech G710 Keyboard
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 7  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {71F95D10-30AB-11EA-8008444553540000}
SYSTEM_INPUT_NAME        Logitech G710 Keyboard
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {82E9CEC0-BEF4-11EA-8001444553540000}
SYSTEM_INPUT_NAME        CY040393014C0300
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {82E9F5D0-BEF4-11EA-8002444553540000}
SYSTEM_INPUT_NAME        MM710 Gaming Mouse
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {82EA1CE0-BEF4-11EA-8003444553540000}
SYSTEM_INPUT_NAME        MM710 Gaming Mouse
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 18  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {078B8E00-FDD1-11EA-8001444553540000}
SYSTEM_INPUT_NAME        Samson Q2U Microphone
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Black flashing screen — Mozilla Firefox
CoB 1954 Retail (Vol2 Pt2b) PA to HI.pdf - Adobe Acrobat Reader DC
D:\Documents\School\Yr4\Math2255_ODE\HW1\hw01.tex - TeXstudio
#general - Discord
1954_retail v9.xlsx - Excel
The Fed: Careers — Mozilla Firefox
Zoom Cloud Meetings
Sticky Notes
Sticky Notes
Groove Music
Groove Music
Microsoft Store
Microsoft Store
Microsoft Text Input Application
Sticky Notes


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Advanced Combat Tracker (remove only)
MSI Afterburner 4.6.2
Battle.net
Cisco AnyConnect Secure Mobility Client
Microsoft Edge
Microsoft Edge Update
OBS Studio
Origin
PyCharm Community Edition 2019.3.1
qBittorrent 4.3.2
RStudio
RivaTuner Statistics Server 7.2.3
Skype version 8.55
Steam
TeXstudio - TeXstudio is a fully featured LaTeX editor.
Uplay
Hyper Scape
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
MasterPlus(PER. Only) version 2.0.6
osu!
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
Python 3.8.5 Core Interpreter (32-bit)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.27.29016
Launcher Prerequisites (x64)
Python 3.8.5 Standard Library (32-bit)
Google Update Helper
Cisco AnyConnect Start Before Login Module
Python 3.8.5 Tcl/Tk Support (32-bit)
Python 3.8.5 Development Libraries (32-bit)
Gyazo 4.1.2.0
Python 3.8.5 pip Bootstrap (32-bit)
Minecraft Launcher
Futuremark SystemInfo
TechPowerUp GPU-Z
Python 3.8.5 Utility Scripts (32-bit)
Apple Application Support (32-bit)
NordVPN network TAP
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Apple Software Update
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Epic Games Launcher
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Python Launcher
Apex Legends
Python 3.8.5 Test Suite (32-bit)
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
Cisco AnyConnect Secure Mobility Client
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Python 3.8.5 Executables (32-bit)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Box Tools
Python 3.8.5 Documentation (32-bit)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Streamlabs OBS 0.23.2
7-Zip 19.00 (x64)
AMD Software
Git version 2.28.0
HWiNFO64 Version 6.34
Logitech Gaming Software 9.00
MiKTeX 2.9
Mozilla Firefox 84.0.2 (x64 en-US)
Mozilla Maintenance Service
Microsoft 365 Apps for enterprise - en-us
R for Windows 3.6.2
R for Windows 4.0.3
Riot Vanguard
Call of Duty: World at War
Call of Duty: Modern Warfare 2
Age of Empires® III: Complete Collection
Destiny 2
3DMark
Rise of the Tomb Raider
Call of Duty: Modern Warfare 3
Call of Duty: Black Ops
Doki Doki Literature Club
Aim Lab
Counter-Strike: Global Offensive
Call of Duty 4: Modern Warfare
KovaaK 2.0
Among Us
Halo: The Master Chief Collection
Unigine Superposition Benchmark 1.1
VLC media player
WinRAR 5.80 (64-bit)
Microsoft Update Health Tools
NordVPN
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
Stata 16
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Google Chrome
Backup and Sync from Google
Logitech G HUB
Bonjour
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
AMD User Experience Program Installer
iTunes
Blender
Branding64
AMD Settings
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Revo Uninstaller 2.2.0
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
paint.net
NordVPN network TUN
AMD WVR64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Apple Application Support (64-bit)
calibre 64bit
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.27.29016
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.27.29016
Epic Games Launcher Prerequisites (x64)
Apple Mobile Device Support


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroCEF\RdrCEF.exe        0000574C
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe        00002B88
C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnui.exe        00003FE8
C:\Program Files (x86)\CoolerMaster\PORTAL\cm-blackhawk.exe        00000CC4
C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\EpicWebHelper.exe        0000374C
C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe        00003164
C:\Program Files (x86)\Gyazo\GyStation.exe        00001250
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe        00004504
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe        000059E4
C:\Program Files (x86)\Steam\Steam.exe        00001D2C
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe        00002930
C:\Program Files (x86)\texstudio\texstudio.exe        00002210
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe        00001B08
C:\Program Files\LGHUB\lghub.exe        0000306C
C:\Program Files\LGHUB\lghub_agent.exe        0000335C
C:\Program Files\Logitech Gaming Software\LCore.exe        00002A0C
C:\Program Files\Microsoft Office\Root\Office16\EXCEL.EXE        00000B44
C:\Program Files\Mozilla Firefox\firefox.exe        000008A4
C:\Program Files\Riot Vanguard\vgtray.exe        00002674
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_2.2009.2711.0_x64__8wekyb3d8bbwe\Cortana.exe        00003E1C
C:\Program Files\WindowsApps\Microsoft.MicrosoftStickyNotes_3.7.142.0_x64__8wekyb3d8bbwe\Microsoft.Notes.exe        00001F9C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.63.76.0_x86__kzf8qxf38zg5c\Skype\Skype.exe        00003D10
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12009.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe        00002F44
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.8043.0_x64__8wekyb3d8bbwe\GameBar.exe        00005338
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.8043.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe        00004AC0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20082.141.0_x64__8wekyb3d8bbwe\YourPhone.exe        000037C4
C:\Program Files\WindowsApps\Microsoft.ZuneMusic_10.20082.10421.0_x64__8wekyb3d8bbwe\Music.UI.exe        00001BCC
C:\Program Files\iTunes\iTunesHelper.exe        000011A4
C:\Users\brand\AppData\Local\Box\Box Edit\Box Edit.exe        00003AC4
C:\Users\brand\AppData\Local\Box\Box Local Com Server\Box Local Com Service.exe        000036B8
C:\Users\brand\AppData\Local\Discord\app-0.0.309\Discord.exe        00003D68
C:\Users\brand\AppData\Local\Microsoft\OneDrive\OneDrive.exe        0000227C
C:\Users\brand\AppData\Local\NhNotifSys\nahimic\nahimicNotifSys.exe        000022F4
C:\Users\brand\AppData\Local\slack\app-4.12.2\slack.exe        000039E4
C:\Users\brand\AppData\Roaming\Zoom\bin\Zoom.exe        000039AC
C:\WINDOWS\Explorer.EXE        00001ADC
C:\WINDOWS\System32\svchost.exe        00002AB4
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe        00002040
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe        00001C04
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe        000017D4
C:\WINDOWS\system32\ApplicationFrameHost.exe        00001F80
C:\WINDOWS\system32\DllHost.exe        0000079C
C:\WINDOWS\system32\SearchProtocolHost.exe        0000383C
C:\WINDOWS\system32\SettingSyncHost.exe        000024F0
C:\WINDOWS\system32\conhost.exe        00000D04
C:\WINDOWS\system32\rundll32.exe        00005304
C:\WINDOWS\system32\sihost.exe        00001164
C:\WINDOWS\system32\svchost.exe        00004824
C:\WINDOWS\system32\taskhostw.exe        000017F8
C:\WINDOWS\system32\wbem\unsecapp.exe        000034C0
C:\Windows\System32\CompPkgSrv.exe        000046FC
C:\Windows\System32\DataExchangeHost.exe        00005510
C:\Windows\System32\RtkAudUService64.exe        00001F24
C:\Windows\System32\RuntimeBroker.exe        0000514C
C:\Windows\System32\SecurityHealthSystray.exe        000023E0
C:\Windows\System32\Speech_OneCore\Common\SpeechRuntime.exe        00001808
C:\Windows\System32\oobe\UserOOBEBroker.exe        00000568
C:\Windows\System32\smartscreen.exe        000058C8
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe        0000268C
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe        00002164

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Could be the refresh rate causing issues (144Hz) if you haven't already tried limiting it - I had issues with a Radeon card/ freesync monitor doing similar things in the game (and a couple of other older ones) - blacking out, flickering. Got advice to force it to 60Hz and had no further issues until the card itself blew.

Try turning G-sync or free sync off. I had an NVIDIA 1660Ti card a while ago (upgraded since) and G-Sync was causing the same issue with Cyperpunk till I turned it off.

Good afternoon and thank you for visiting the Final Fantasy XIV Technical Support Forums

Have you tried updating the graphics drivers? Additionally does the flickering happen if the resolution is lowered?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

Hi there, that worked, but is there no way to have it at 144hz then? I just have to play at 60hz?

If it is a FreeSync monitor (or GSync, but you have a Radeon in that system information so I'm assuming FreeSync if applicable), the monitor manufacturer may have the FreeSync mode locked to a specific range of refresh frequency, and if that range and what the game outputs and what the monitor will really do don't all match up, you'll have 1-2s blackouts periodically as they fall out of sync. This is considerably more common with FreeSync/Gsync and 1440p144 both enabled.

If that is what's happening, your solutions there are either to disable FreeSync entirely, lock video to a refresh rate in a 'safe' range, or edit your monitor's advertised information such that it will advertise a more appropriate range for FreeSync. (The last one is annoying to do, plus will 100% violate your warranty and also potentially damage your monitor if you overwrite the wrong things. I'd consider it a last resort.)

Or just lock it at 60hz and live with it, which is probably the easiest fix of all.

Another possible cause of signal drop is a bad monitor cable... or a connection with insufficient throughput. DisplayPort seems to work better for 1440p144, where HDMI 2.0 will generally work, and Dual-link DVI is (unfortunately) hit or miss on some monitors I've encountered; usually that presents as a complete failure to output graphics at all, but I've seen it cause signal drops in a few cases. It's a lot less likely, but at least "buy a DisplayPort cable" is not the most inconvenient possible fix here.

Good afternoon and thank you for the reply

yurnchoc, I apologize for the delay in our response. To run the game at a higher resolution, could you try updating the graphics drivers? Additionally, you may want to try running the game in borderlress fullscreen or windowed mode.

Thank you for visiting the Final Fantasy XIV Technical Support Forums

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.