Direct X 11 Crash After Cutscene Plays

Hello,

My game is currently stuck in a direct X11 crash loop. I am trying to complete a cutscene related to "A City Fallen" quest in the return to Ivalice Questline. After the cutscene completes I get this error:
https://cdn.discordapp.com/attachmen...70/unknown.png

I have tried the following:
Removing/updating drivers
Re-installing the game
Changing to Windowed Borderless/ Windowed / Full Screen
Changing Graphics to lowest possible
Turning off Discord Overlay
Changing to direct X9 (This does not make the game crash, but nothing loads after the cutscene is played/skipped, so I am forced to quit the game)

--- Settings


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\smith\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz (12 CPUs), ~2.6GHz
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SYSTEM_GRAPHICS_DAC Integrated RAMDAC
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SYSTEM_SOUND_DRIVER_DATE 4/27/2020 00:00:00
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
(4) Ranking The "Tales Of" Protagonists From Worst To Best - YouTube - Google Chrome
Technical Support - Post New Thread - Google Chrome
Settings
Settings
MainWindow
Elgato Sound Capture
Microsoft Text Input Application
Calculator
Calculator
Razer Synapse
VoiceMeeter
Friends List
#the-rapture - Discord
Steam


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Creative Cloud
ASIO4ALL
Visual Studio Community 2019
FL Studio 20
FL Studio ASIO
Google Chrome
Microsoft Edge
Microsoft Edge Update
OBS Studio
Adobe Photoshop 2020
PSO2 Tweaker
Razer Cortex
Razer Synapse
Game Capture HD60 v2.1.1.5
Steam
StreamElements OBS.Live
Unity
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Intel(R) Wireless Bluetooth(R)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Tools for .Net 3.5
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Microsoft .NET Framework 3.5 Targeting Pack (enu)
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vs_filehandler_x86
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.27.29016
Launcher Prerequisites (x64)
Microsoft .NET Framework 4.7.1 Targeting Pack
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.27.29016
Google Update Helper
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Intel(R) Dynamic Tuning
Intel(R) Chipset Device Software
Gyazo 4.1.2.0
vs_minshellmsi
Microsoft Visual Studio 2019 Tools for Unity
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
GameInput Redistributable
vs_filehandler_amd64
Realtek Ethernet Controller Driver
Microsoft .NET Framework 4.7.1 Doc Redirected Targeting Pack (ENU)
vs_communitymsires
vcpp_crt.redist.clickonce
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Microsoft Visual C++ 2019 X86 Debug Runtime - 14.27.29016
vs_devenvmsi
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
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Microsoft Visual Studio Setup Configuration
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Microsoft .NET Framework 4 Multi-Targeting Pack
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Intel® Software Installer
vs_tipsmsi
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Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Microsoft Visual Studio Setup WMI Provider
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Realtek Audio Driver
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Epic Games Launcher
Streamlabs OBS
Logitech Capture
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Git version 2.29.0
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Intel(R) Management Engine Driver
Microsoft Update Health Tools
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Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
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Backup and Sync from Google
Intel(R) Management Engine Components
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Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Documentation Manager
Microsoft Visual Studio Installer
Microsoft Visual C++ 2019 X64 Debug Runtime - 14.27.29016
Intel(R) Serial IO
Intel(R) Icls
Intel(R) LMS
Intel(R) Serial IO
Intel(R) Management Engine Components
VS Script Debugging Common
NVIDIA Graphics Driver 442.53
NVIDIA GeForce Experience 3.20.2.34
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NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.21
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.2.34
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.38.831.832
NVIDIA Virtual Audio 4.13.0.0
Intel(R) Chipset Device Software
Dynamic Application Loader Host Interface Service
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.27.29016
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.27.29016
Epic Games Launcher Prerequisites (x64)
Unity Hub 2.3.2


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

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C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20112.68.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002C20
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C:\Users\smith\AppData\Local\Discord\app-0.0.309\Discord.exe 00000914
C:\Users\smith\AppData\Local\Microsoft\OneDrive\OneDrive.exe 0000315C
C:\Windows\Explorer.EXE 000025A4
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C:\Windows\System32\CompPkgSrv.exe 00005BD4
C:\Windows\System32\DriverStore\FileRepository\cui_dch.inf_amd64_ba5b1813656e5c27\igfxEM.exe 00000764
C:\Windows\System32\RtkAudUService64.exe 000033AC
C:\Windows\System32\RuntimeBroker.exe 00004A70
C:\Windows\System32\SecurityHealthSystray.exe 00003040
C:\Windows\System32\oobe\UserOOBEBroker.exe 00005250
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C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002EBC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002AB8
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C:\Windows\system32\ApplicationFrameHost.exe 0000433C
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C:\Windows\system32\conhost.exe 000048E0
C:\Windows\system32\sihost.exe 00001FE4
C:\Windows\system32\svchost.exe 00005E6C
C:\Windows\system32\taskhostw.exe 00002520
E:\Games\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00002A78
E:\Games\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000008A4

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

I apologize for the delay in our response to your concern. Is anything over heating at the time of the crash?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

Sorry, I fixed the issue. Nothing was overheating.
I fixed the issue by installing the game to an entirely different SSD after removing the game from the registry and also reinstalling.
SSDs don't write sequentially so I'm confused as to what the issue exactly was. The SSD was not overheating either.
Id suggest looking into these direct X issues more because they are more common than they should be.

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Thank you for keeping us updated. We will be moving this thread to "Closed Concerns".

Good luck with your adventures through Eorzea!