WhiteScreen issue

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 12/9/20 14:30
Frequency: always
World name: leviathan
Character name: Abdias Harmonia
Retainer name: N/A
NPC name: N/A
Monster name:N/A
Class/Level:Warrior Lvl 65
Party or solo:
In-game time:
Area and coordinates:
Housing:
Steps:
1. I click the game icon on the PS4 menu
2. It starts up and loads the launcher
3. What usually is the launcher comes up but it’s a white screen instead and it plays music whiteout change
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: spectrum
- Modem maker/model number:

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

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Laptop Model Name:
Laptop Model Number:

Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:

Browser Information
- Name and version of the browser currently in-use:
- Internet Explorer Version:

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■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number:

Model Number of the PlayStation®Vita You Are Using
- Model Number:

Information About the Peripherals You Are Using
-Type:
-Maker:
-Model Number: