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Hi all, i am missing my mount Bennu, i ordered this today and it has not arrived. This was a few hours ago. It is also missing from my purchase history. I would of put this in the ticket forum however the forum would not let me do that.
Please look into this.
Account-Wide items purchased from the Online Store do take much longer to arrive than other single character only items, depending on the load of the store and the payment processing systems, it can take many hours in some cases.
If the transaction is still in the works on SE's end, then it wont show up in Purchase History.
Thank you for posting in the Final Fantasy XIV Technical Forums,
Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forum. In order get the proper support, you will need to contact the European Support Center.
This thread will be moved to ‘Separate Support Required.”
Hope you see you online!