The past week or so my game has started to have an issue where it stutters for a moment, most often when moving the camera or moving across an area (such as one side of an area to another or across a private room) I haven't changed any hardware recently, and I don't think its connection related lag. I also haven't changed any in game settings so I was curious if anyone else had this issue and had any idea of how to fix it? It's starting to stress me out
Game Suddenly Stuttering?
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11-10-2020, 04:50 PMSapphosGame Suddenly Stuttering?
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11-11-2020, 12:33 AMRhaervis
Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.
To prevent repeating previously attempted troubleshooting, what have you tried to alleviate the problem? Does this issue happen when Final Fantasy XIV is the only program running? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'
Thank you for visiting the Final Fantasy XIV Technical Support Forums. -
11-11-2020, 06:32 AMSapphosYes it still happens if only FFXIV is running, I've tried putting FFXIV on my HDD and my SSD, and ive tried adjusting a few ingame settings though im unsure what to change as im unsure what the issue is or why it would have suddenly started.Quote:
Originally Posted by Rhaervis
and here is my system report!Quote:
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Zellie\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD FX(tm)-6350 Six-Core Processor (6 CPUs), ~3.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 3
SYSTEM_BIOS 2103
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16280.617MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18712.617MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.557GB SYSTEM_FREEDISC_SPACE 115.094GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 838.346GB SYSTEM_FREEDISC_SPACE 529.720GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 770
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 770
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4052.313 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8140.309 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_324f172f3e662ec5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_324f172f3e662ec5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_324f172f3e662ec5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_324f172f3e662ec5\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5638
SYSTEM_GRAPHICS_DRIVER_DATE 9/13/2020 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {F84C1D98-1A14-4862-A58E-D2C88038400E}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {25606022-607C-4550-8FFA-35EB31FE174A}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_SOUND Headphones (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {B84453AE-F3AA-47FA-A2DC-0ED396B430C7}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {E374CD8C-D1E9-4242-A85C-CDF1C36F56F3}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_SOUND VoiceMeeter Input (VB-Audio VoiceMeeter VAIO)
SYSTEM_SOUND_DEVICE_ID {FBDACC29-F824-4059-8839-6EB6C5E733B9}
SYSTEM_SOUND_DEVICE_NAME vbaudio_vmvaio64_win10.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7600.16385
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/11/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D896AD20-E488-11EA-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {99136740-5D97-11E7-8001444553540000}
SYSTEM_INPUT_NAME Quickfire TKL 6keys
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9948CF20-5D97-11E7-8002444553540000}
SYSTEM_INPUT_NAME Quickfire TKL 6keys
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Game Suddenly Stuttering? - Mozilla Firefox
FINAL FANTASY XIV
NVIDIA GeForce Overlay
boot
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Advanced Combat Tracker (remove only)
Battle.net
Dolphin
Fallout Shelter
FileZilla Client 3.23.0.2
FocusWriter
Google Chrome
Hearthstone
FINAL FANTASY XI: Chains of Promathia
PlayOnline Viewer & Tetra Master
FINAL FANTASY XI: Wings of the Goddess
FINAL FANTASY XI
FINAL FANTASY XI: Rise of the Zilart
FINAL FANTASY XI: Treasures of Aht Urhgan
FINAL FANTASY XI: Seekers of Adoulin
mGBA 0.7.3
Microsoft Edge
Microsoft Edge Update
MTG Arena
MusicBee 3.1
OBS Studio
Origin
PCSX2 - Playstation 2 Emulator
Plex
Rainmeter
RPG Maker MV
SciTE4AutoHotkey v3.0.06.01
Seventh Umbral Launcher
SpeedFan (remove only)
Steam
Tixati
Voicemeeter, The Virtual Mixing Console
VLC media player
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Machete 5.0
Stopping Plex
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Python 3.5.1 Launcher (32-bit)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Apple Application Support (32-bit)
Samsung Magician
Python 3.5.1 Development Libraries (32-bit)
FINAL FANTASY XIV ONLINE
MTG Arena
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Bethesda.net Launcher
Star Wars: The Old Republic
Samsung Data Migration
FINAL FANTASY XI: Chains of Promathia
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.27.29016
Epic Games Launcher
PlayOnline Viewer & Tetra Master
Java Auto Updater
Python 3.5.1 pip Bootstrap (32-bit)
FINAL FANTASY XI: Wings of the Goddess
Plex Media Server
Google Update Helper
Python 3.5.1 Standard Library (32-bit)
FINAL FANTASY XI
Gyazo 3.4.1.0
FINAL FANTASY XI: Rise of the Zilart
Microsoft Visual C++ 2005 Redistributable
GOG Galaxy
Python 3.5.1 Core Interpreter (32-bit)
Python 3.5.1 Documentation (32-bit)
GameInput Redistributable
Python 3.5.1 Utility Scripts (32-bit)
Python 3.5.1 Executables (32-bit)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
PS4 Remote Play
FINAL FANTASY XI: Treasures of Aht Urhgan
Pokémon Trading Card Game Online
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
puush
Python 3.5.1 Tcl/Tk Support (32-bit)
Python 3.5.1 Add to Path (32-bit)
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Windows 10 Update Assistant
Microsoft XNA Framework Redistributable 4.0 Refresh
Minecraft Launcher
Plex Media Server
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
FINAL FANTASY XI Seekers of Adoulin
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
OpenOffice 4.1.3
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Python 3.5.1 Test Suite (32-bit)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Nexus Mod Manager
ShareX
AutoHotkey 1.1.30.01
CCleaner
Combined Community Codec Pack 64bit 2015-10-18
ComicRack v0.9.178
CPUID CPU-Z 1.92
Fairlight Audio Accelerator Utility
Git version 2.8.3
GShade 3.1.2
Logitech Gaming Software 8.82
Mozilla Firefox 82.0.3 (x64 en-US)
Mozilla Maintenance Service
PostgreSQL 9.5
PPSSPP
SoundSwitch 4.11.6912.39455
Terraria
Alan Wake
Pesterquest
Hades
Haven Demo
Ghostrunner Demo
Helltaker
Alan Wake's American Nightmare
Sonic & All-Stars Racing Transformed Collection
Sonic Adventure™ 2
Don't Starve
Papers, Please
FINAL FANTASY III
Game Dev Tycoon
Viscera Cleanup Detail
Cook, Serve, Delicious!
Darkest Dungeon®
XCOM 2
FINAL FANTASY IV
Don't Starve Together
STAR WARS™: Knights of the Old Republic™
2064: Read Only Memories
LISA
Darkest Dungeon®: The Soundtrack
FINAL FANTASY IV: THE AFTER YEARS
FINAL FANTASY X/X-2 HD Remaster
Aegis Defenders
Dead Rising 2
Dead Rising 2: Off the Record
Pyre
The Silver Case
Wandersong
Griftlands
HIVESWAP: ACT 1
Yakuza 0
Slay the Spire
GRIS
The 25th Ward: The Silver Case
Phasmophobia
Heaven Will Be Mine
XCOM: Chimera Squad
Coffee Talk Demo
Viscera Cleanup Detail: alpha v0.25
WinRAR 5.31 (64-bit)
Core Temp 1.1
Aseprite 1.2.17
Elgato Game Capture HD
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Java 8 Update 73 (64-bit)
Apple Mobile Device Support
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
RAPID Mode
Bonjour
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Java SE Development Kit 8 Update 73 (64-bit)
Epic Games Launcher Prerequisites (x64)
Logitech Gaming Software
Blender
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
ViGEm Bus Driver
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Update Health Tools
iTunes
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
DaVinci Resolve Panels
NVIDIA Ansel
NVIDIA Control Panel 456.38
NVIDIA Graphics Driver 456.38
NVIDIA GeForce Experience 3.20.5.70
NVIDIA Optimus Update 38.0.5.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.5.0
NVIDIA FrameView SDK 1.1.4923.29214634
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.35
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display MessageBus
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.5.70
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
SCE Wireless Controller Driver v3.0.0.0
Apple Application Support (64-bit)
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
FileBot
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.27.29016
DaVinci Resolve
Elgato Stream Deck
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.27.29016
Fairlight Studio Utility
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001FD0
C:\Program Files (x86)\Samsung\Samsung Magician\SamsungMagician.exe 000022E0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 00000364
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001E88
C:\Program Files\Mozilla Firefox\firefox.exe 00001860
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002A0C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002A88
C:\Program Files\NVIDIA Corporation\ShadowPlay\nvsphelper64.exe 00002E30
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20090.1002.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001728
C:\WINDOWS\Explorer.EXE 00001DAC
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000151C
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001EB8
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001B8C
C:\WINDOWS\system32\DllHost.exe 00001F7C
C:\WINDOWS\system32\SearchFilterHost.exe 00002CAC
C:\WINDOWS\system32\SettingSyncHost.exe 00002EC8
C:\WINDOWS\system32\conhost.exe 00001D38
C:\WINDOWS\system32\ctfmon.exe 000021D8
C:\WINDOWS\system32\sihost.exe 000027E4
C:\WINDOWS\system32\svchost.exe 00000DAC
C:\WINDOWS\system32\taskhostw.exe 00000D44
C:\Windows\System32\GameBarPresenceWriter.exe 000006D4
C:\Windows\System32\RuntimeBroker.exe 00000700
C:\Windows\System32\smartscreen.exe 000024A0
D:\Program Files\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 000029B8
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11-12-2020, 08:01 AMDynratygus
Good afternoon and thank you for the reply.
Does the issue still occur after the graphics drivers are updated? Additionally does the stuttering occur when the resolution is lowered?
Thank you for visiting the Final Fantasy XIV Technical Support Forums -
11-12-2020, 10:44 AMSapphos
My drivers are up to date (and I also tried rolling them back one update as well) and the stuttering occurs no matter the resolution or screen mode :(
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11-12-2020, 10:49 AMDynratygus
Good afternoon and thank you for the reply.
Does changing the FPS settings in game alleviate the stuttering at all? Additionally, does it occur when the game is run in windowed mode or borderless full screen?
Thank you for visiting the Final Fantasy XIV Technical Support Forums -
11-12-2020, 11:12 AMSapphos
It doesn't seem to help much, 60,30, and uncapped are the same (uncapped might be *slightly* better but its hard to tell, and it happens regardless of what mode I use, weirdly it seems to happen more when I am moving across an area as I said before but also when I click on things like a private room door to leave and the menu pops up, it has only been doing this the last week or so.
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11-13-2020, 01:32 AMRhaervis
Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.
We would like to recommend several other troubleshooting steps:
1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
3) Remove any mods or injectors from the game or system
4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
6) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
Thank you for visiting the Final Fantasy XIV Technical Support Forums. -
11-13-2020, 02:26 AMDaniolaut
Is it stuttering in the sense like you’re playing a slideshow?
If you’re on PC, or have access to a PC, pull up CMD or command prompt.
Run these two diagnostic tests.
ping -t 204.2.229.10
Press ctrl c
To end the test.
Then run
tracert 204.2.229.10
If you see any numbers saying 100ms or above or especially a * (an asterisk) then you know you’re having what is called high ping and/or packet loss. This is an ongoing issue with the internet provider NTT.net that is local to California which is where the FFXIV servers are located.
The servers were faced with this issue quite often the last few days. -
11-13-2020, 05:24 PMSapphosI have tried these things, my computer temp seems to be fine, no overlays or injectors are on, nothing plugged in except my keyboard and mouse, nothing on startup and no fullscreen optimization, its very strange it just started happening suddenly.Quote:
Originally Posted by Rhaervis
I haven't seen any numbers 100 or above in this test, im not sure its ping related, its like when certain things or loading or when im moving in certain areas its like the camera stutters for a moment like its having trouble loading the action. Tho I suppose it could be ping related ive just never seen it manifest that way if it is, its kinda good to know the servers have had an issue because a bunch of my friends have had weird connection problems this weekQuote:
Originally Posted by Daniolaut