An unexpected error has occured. Exiting FINAL FANTASY XIV. (17)

As the title stated :(

https://i.ibb.co/5nTyZVh/crash-ffxiv.png

Details:

- Game crashed as I was heading to The Peaks from Rhalgr's Reach while doing the Stormblood MSQ "A Familiar Face Forgotten". Now every time I try to log in the game, it keeps crashing and gives me the same message. My character's position is still said to be at The Peaks, and I'm stuck there.

- Something similar also happened as I was doing the quest "A Home In the Firmament", and the game crashed every time I tried to turn in the quest or talk with an NPC there. (But my character returned to Ishgard, so it was still ok.)

- Laptop is using Nvidia Geforce GTX 1050. Updated my drivers, but still crashes. DirectX 12.

- Tried deleting the My Games > FFXIV folder, but still crashes.

- I've tried changing graphic settings and resolution, but it still crashes.

Is there a way to reset my character's position to my home point? It would be great, as at least I might still be able to play the game if so.

Thank you for the help in advance, as I can't play the game at all like this. :(

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'
Does this only occur on one character?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Thank you. :)

Yes, since I only have one character.

I've tried downloading and playing on a second laptop, which works. (Was able to view the initial The Peaks cutscene and even turn in the Firmament quest.)

I was able to play, move to Rhalgr's Reach, then log out from Rhalgr's Reach on the second laptop. I tried going from Rhalgr's Reach to The Peaks on foot, but the game crashed again. I also tried teleporting to Ala Gannha, but the game crashed as well.

It seems like I can't login as long as I'm at The Peaks. Logging in while my character is anywhere else seems fine.

The system report as follows:

Quote:

---

Originally Posted by First laptop that I mainly use

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\CES\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home Single Language 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i5-8300H CPU @ 2.30GHz (8 CPUs), ~2.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS V1.19
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8034.301MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 16586.949MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.391GB SYSTEM_FREEDISC_SPACE 407.201GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics 630
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4017.150 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_6bb02522ea3fdb0d\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_6bb02522ea3fdb0d\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_6bb02522ea3fdb0d\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_6bb02522ea3fdb0d\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.0016.5018
SYSTEM_GRAPHICS_DRIVER_DATE 3/27/2018 07:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 1050
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8036 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_b2f084ddeb836d4e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_b2f084ddeb836d4e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_b2f084ddeb836d4e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_b2f084ddeb836d4e\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5671
SYSTEM_GRAPHICS_DRIVER_DATE 9/30/2020 07:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {3AC15278-F9AB-45FA-AA1A-F394CC38F8B1}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.8907.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/3/2020 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8C8F4050-2BC9-11E9-8002444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8C8F4050-2BC9-11E9-8005444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8C8F4050-2BC9-11E9-8007444553540000}
SYSTEM_INPUT_NAME Acer Airplane Mode Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

An unexpected error has occured. Exiting FINAL FANTASY XIV. (17) - Google Chrome
FFXIVLauncher
Settings
Settings
Microsoft Text Input Application
Microsoft Store
Microsoft Store
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Creative Cloud
Audacity 2.3.2
EaseUS MobiMover 5.0.2
Google Chrome
LAME v3.99.3 (for Windows)
Microsoft Edge
Microsoft Edge Update
Mozilla Firefox 58.0.2 (x86 en-US)
Norton Security
NordVPN
OBS Studio
Steam
Unity
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft_VC90_CRT_x86
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.25.28508
OpenOffice 4.1.6
XSplit Gamecaster
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.25.28508
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Acer Configuration Manager
Intel(R) Chipset Device Software
Realtek Card Reader
Google Update Helper
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
NordVPN
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.25.28508
Intel(R) Trusted Connect Services Client
NitroSense Service
Microsoft Visual C++ 2005 Redistributable
Adobe Photoshop CS6
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.26.28720
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
GameInput Redistributable
Realtek Ethernet Controller Driver
Microsoft_VC80_CRT_x86
NordVPN network TAP
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
PDF Settings CS6
Apple Application Support (32-bit)
Microsoft VC++ redistributables repacked.
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
cluster version 2019.4.1.49221
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
BlueStacks App Player
Cockatrice
EPSON L3150 Series Printer Uninstall
Mozilla Maintenance Service
SoftEther VPN Client
Chicory: A Colorful Tale Demo
Streets Of Kamurocho
Golden Axed: A Cancelled Prototype
VRChat
Wakaru ver. beta
TAP-Windows 9.21.2
Vulkan Run Time Libraries 1.1.70.0
Vulkan Run Time Libraries 1.1.70.0
Wacom Tablet
WinRAR 5.80 (64-bit)
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
MPC-HC 1.7.13 (64-bit)
DriverSetupUtility
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
Apple Mobile Device Support
Microsoft VC++ redistributables repacked.
Dolby Audio X2 Windows APP
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
OpenShot Video Editor version 2.5.1
Intel(R) Management Engine Driver
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Intel(R) Rapid Storage Technology
Care Center Service
MTG Arena
EpsonNet Print
Microsoft Update Health Tools
Intel(R) Serial IO
Intel(R) Management Engine Components
Quick Access Service
Microsoft Visual C++ 2005 Redistributable (x64)
NVIDIA Graphics Driver 456.71
NVIDIA GeForce Experience 3.20.4.15
NVIDIA Optimus Update 38.0.5.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.5.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.35
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.4.15
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Intel(R) Management Engine Components
Intel(R) Chipset Device Software
Intel(R) Trusted Connect Service Client x64
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.26.28720
Apple Application Support (64-bit)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.26.28720
User Experience Improvement Program Service
Dolby Audio X2 Windows API SDK
UpdateAssistant
Intel(R) Serial IO


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Acer\NitroSense Service\PSAgent.exe 00002B14
C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync\CoreSync.exe 00001FF4
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe 000044C0
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\IPCBox\AdobeIPCBroker.exe 000036D8
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000049C0
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001D74
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001FB4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003F64
C:\Program Files\Acer\Quick Access Service\QAAgent.exe 00002980
C:\Program Files\Acer\Quick Access Service\ePowerButton_NB.exe 00004C6C
C:\Program Files\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe 00003B14
C:\Program Files\Adobe\Adobe Creative Cloud Experience\libs\node.exe 00004EA0
C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud Helper.exe 0000537C
C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe 000053E8
C:\Program Files\Common Files\Adobe\Adobe Desktop Common\HEX\Adobe CEF Helper.exe 000038F4
C:\Program Files\Common Files\Adobe\Creative Cloud Libraries\CCLibrary.exe 00001AD4
C:\Program Files\Common Files\Adobe\Creative Cloud Libraries\libs\node.exe 0000307C
C:\Program Files\Dolby\Dolby DAX2\DAX2_APP\DolbyDAX2TrayIcon.exe 000019E0
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00003F94
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002C80
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000051DC
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 00004EA8
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 0000467C
C:\Program Files\SoftEther VPN Client\vpnclient_x64.exe 00003098
C:\Program Files\SoftEther VPN Client\vpncmgr_x64.exe 000048D4
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 00000C3C
C:\Program Files\WindowsApps\AdobeNotificationClient_2.0.1.8_x86__enpm4xejd91yc\AdobeNotificationClient.exe 00004B70
C:\Program Files\WindowsApps\Microsoft.GamingApp_2010.1001.9.0_x64__8wekyb3d8bbwe\XboxAppServices.exe 00001B88
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20090.1002.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00005370
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12010.1001.2.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00004698
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.8043.0_x64__8wekyb3d8bbwe\GameBar.exe 000017A0
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.8043.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00004070
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.8043.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 000020EC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20092.123.0_x64__8wekyb3d8bbwe\YourPhone.exe 000052E4
C:\WINDOWS\Explorer.EXE 00000760
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_6bb02522ea3fdb0d\igfxEM.exe 00000B9C
C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00000CE4
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000338C
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001A68
C:\WINDOWS\system32\ApplicationFrameHost.exe 00004E3C
C:\WINDOWS\system32\SettingSyncHost.exe 00004480
C:\WINDOWS\system32\conhost.exe 000018F0
C:\WINDOWS\system32\sihost.exe 000052F4
C:\WINDOWS\system32\svchost.exe 0000535C
C:\WINDOWS\system32\taskhostw.exe 00002018
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00004E24
C:\Windows\System32\RuntimeBroker.exe 00003EB4
C:\Windows\System32\oobe\UserOOBEBroker.exe 0000052C
C:\Windows\System32\smartscreen.exe 000037F0
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002288

---

Quote:

---

Originally Posted by Second laptop

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Lenovo\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz (4 CPUs), ~2.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
SYSTEM_BIOS R02ET48W (1.21 )
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8059.121MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 9339.121MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.088GB SYSTEM_FREEDISC_SPACE 4.410GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 520
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4029.561 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1366 x 768 (32 bit) (48Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_8157d28218dec1ae\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_8157d28218dec1ae\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_8157d28218dec1ae\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_8157d28218dec1ae\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.0100.6913
SYSTEM_GRAPHICS_DRIVER_DATE 6/4/2019 07:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speaker/HP (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {F98063BA-0874-4EB9-9720-F0F383546CA4}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.8924.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/26/2020 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Settings
Settings
Microsoft Text Input Application
Downloads

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Google Chrome
Hotspot Shield 9.6.4
Microsoft Edge
Microsoft Edge Update
Mozilla Firefox 63.0 (x86 en-US)
OBS Studio
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.25.28508
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
MPC-HC 1.7.13
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.25.28508
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
ArcSoft WebCam Companion 3
Google Update Helper
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.25.28508
Microsoft Visual C++ 2005 Redistributable
TCam
Adobe Photoshop CC 2015
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.26.28720
Hotspot Shield 9.6.4
Adobe Reader X
Hotspot Shield 9.6.4
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Web Companion
Windows 10 Update Assistant
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
Mozilla Maintenance Service
Microsoft Office Professional Plus 2013
SoftEther VPN Client
TAP-Windows 9.24.2
Vulkan Run Time Libraries 1.0.42.0
Wacom Tablet
WinRAR 4.00 (64-bit)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
MTG Arena
Microsoft Office Professional Plus 2013
Update for Microsoft Office 2013 (KB3191872) 64-Bit Edition
Update for Microsoft Office 2013 (KB3172545) 64-Bit Edition
Security Update for Microsoft Office 2013 (KB3039798) 64-Bit Edition
Update for Microsoft Office 2013 (KB3114499) 64-Bit Edition
Update for Microsoft Outlook Social Connector 2013 (KB3054854) 64-Bit Edition
Update for Microsoft Office 2013 (KB3085565) 64-Bit Edition
Update for Skype for Business 2015 (KB4484289) 64-Bit Edition
Update for Microsoft InfoPath 2013 (KB4022181) 64-Bit Edition
Update for Microsoft Office 2013 (KB3114488) 64-Bit Edition
Security Update for Microsoft Office 2013 (KB4484435) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760371) 64-Bit Edition
Update for Microsoft OneDrive for Business (KB4022226) 64-Bit Edition
Update for Microsoft Office 2013 (KB4462200) 64-Bit Edition
Update for Microsoft Office 2013 (KB3101503) 64-Bit Edition
Security Update for Microsoft Excel 2013 (KB4486695) 64-Bit Edition
Security Update for Microsoft Office 2013 (KB2910941) 64-Bit Edition
Update for Microsoft Office 2013 (KB3039756) 64-Bit Edition
Update for Microsoft Office 2013 (KB4022212) 64-Bit Edition
Definition Update for Microsoft Office 2013 (KB3115404) 64-Bit Edition
Update for Microsoft Office 2013 (KB4011155) 64-Bit Edition
Update for Microsoft Office 2013 (KB3039778) 64-Bit Edition
Update for Microsoft Office 2013 (KB4475562) 64-Bit Edition
Security Update for Microsoft Office 2013 (KB4484359) 64-Bit Edition
Update for Microsoft Office 2013 (KB3054856) 64-Bit Edition
Update for Microsoft PowerPoint 2013 (KB4484349) 64-Bit Edition
Security Update for Microsoft Office 2013 (KB4486688) 64-Bit Edition
Security Update for Microsoft Outlook 2013 (KB4484524) 64-Bit Edition
Update for Microsoft Office 2013 (KB3172471) 64-Bit Edition
Update for Microsoft OneNote 2013 (KB4011281) 64-Bit Edition
Security Update for Microsoft Office 2013 (KB4484469) 64-Bit Edition
Update for Microsoft Office 2013 (KB3127916) 64-Bit Edition
Security Update for Microsoft Publisher 2013 (KB3162033) 64-Bit Edition
Update for Microsoft Office 2013 (KB4018378) 64-Bit Edition
Update for Microsoft Office 2013 (KB3023049) 64-Bit Edition
Update for Microsoft Office 2013 (KB2889863) 64-Bit Edition
Update for Microsoft Office 2013 (KB3039766) 64-Bit Edition
Update for Microsoft Office 2013 (KB3039701) 64-Bit Edition
Update for Microsoft Word 2013 (KB3162081) 64-Bit Edition
Update for Microsoft Office 2013 (KB3039795) 64-Bit Edition
Update for Microsoft Visio Viewer 2013 (KB2817301) 64-Bit Edition
Security Update for Microsoft Office 2013 (KB4022188) 64-Bit Edition
Update for Microsoft Office 2013 (KB3213536) 64-Bit Edition
Update for Microsoft Office 2013 (KB3023052) 64-Bit Edition
Update for Microsoft Office 2013 (KB2899522) 64-Bit Edition
Update for Microsoft Office 2013 (KB3178640) 64-Bit Edition
Update for Microsoft Office 2013 (KB3172533) 64-Bit Edition
Update for Microsoft Office 2013 (KB3172473) 64-Bit Edition
Update for Microsoft Office 2013 (KB3085587) 64-Bit Edition
Security Update for Microsoft Access 2013 (KB4484366) 64-Bit Edition
Update for Microsoft Office 2013 (KB3039720) 64-Bit Edition
Update for Microsoft Office 2013 (KB3172523) 64-Bit Edition
Update for Microsoft InfoPath 2013 (KB3114946) 64-Bit Edition
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition
Security Update for Microsoft Office 2013 (KB3162051) 64-Bit Edition
Security Update for Microsoft Office 2013 (KB4022189) 64-Bit Edition
Update for Microsoft Office 2013 (KB2883095) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760344) 64-Bit Edition
Security Update for Microsoft Office 2013 (KB3172522) 64-Bit Edition
Security Update for Microsoft Word 2013 (KB4486692) 64-Bit Edition
Update for Microsoft Office 2013 (KB4092455) 64-Bit Edition
Microsoft Access MUI (English) 2013
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition
Security Update for Microsoft Access 2013 (KB4484366) 64-Bit Edition
Update for Microsoft Office 2013 (KB3039720) 64-Bit Edition
Microsoft Excel MUI (English) 2013
Update for Microsoft Office 2013 (KB3191872) 64-Bit Edition
Security Update for Microsoft Excel 2013 (KB4486695) 64-Bit Edition
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition
Update for Microsoft Office 2013 (KB3054819) 64-Bit Edition
Update for Microsoft Office 2013 (KB3039720) 64-Bit Edition
Security Update for Microsoft Office 2013 (KB3162051) 64-Bit Edition
Microsoft PowerPoint MUI (English) 2013
Security Update for Microsoft Excel 2013 (KB4486695) 64-Bit Edition
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition
Update for Microsoft PowerPoint 2013 (KB4484349) 64-Bit Edition
Update for Microsoft Office 2013 (KB3039720) 64-Bit Edition
Microsoft Publisher MUI (English) 2013
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition
Security Update for Microsoft Publisher 2013 (KB3162033) 64-Bit Edition
Update for Microsoft Office 2013 (KB3039720) 64-Bit Edition
Microsoft Outlook MUI (English) 2013
Update for Microsoft Outlook Social Connector 2013 (KB3054854) 64-Bit Edition
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition
Security Update for Microsoft Outlook 2013 (KB4484524) 64-Bit Edition
Update for Microsoft Office 2013 (KB3039720) 64-Bit Edition
Security Update for Microsoft Word 2013 (KB4486692) 64-Bit Edition
Microsoft Word MUI (English) 2013
Security Update for Microsoft Excel 2013 (KB4486695) 64-Bit Edition
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition
Update for Microsoft Office 2013 (KB3039720) 64-Bit Edition
Security Update for Microsoft Word 2013 (KB4486692) 64-Bit Edition
Microsoft Office Proofing Tools 2013 - English
Update for Microsoft Office 2013 (KB4011677) 64-Bit Edition
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition
Update for Microsoft Office 2013 (KB3039720) 64-Bit Edition
Outils de vérification linguistique 2013 de Microsoft Office - Français
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition
Update for Microsoft Office 2013 (KB4011677) 64-Bit Edition
Update for Microsoft Office 2013 (KB3039720) 64-Bit Edition
Microsoft Office Proofing Tools 2013 - Español
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition
Update for Microsoft Office 2013 (KB3039720) 64-Bit Edition
Update for Microsoft Office 2013 (KB4011677) 64-Bit Edition
Microsoft Office Proofing (English) 2013
Update for Microsoft Office 2013 (KB3039720) 64-Bit Edition
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition
Microsoft InfoPath MUI (English) 2013
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition
Update for Microsoft Office 2013 (KB3039720) 64-Bit Edition
Update for Microsoft InfoPath 2013 (KB3114946) 64-Bit Edition
Microsoft Office Shared MUI (English) 2013
Security Update for Microsoft Office 2013 (KB4011580) 64-Bit Edition
Security Update for Microsoft Office 2013 (KB3213564) 64-Bit Edition
Update for Microsoft Office 2013 (KB4475562) 64-Bit Edition
Security Update for Microsoft Office 2013 (KB4484359) 64-Bit Edition
Security Update for Microsoft Office 2013 (KB4484469) 64-Bit Edition
Update for Microsoft Visio Viewer 2013 (KB2817301) 64-Bit Edition
Security Update for Microsoft Office 2013 (KB4022188) 64-Bit Edition
Update for Microsoft Office 2013 (KB3039720) 64-Bit Edition
Update for Microsoft InfoPath 2013 (KB3114946) 64-Bit Edition
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition
Microsoft DCF MUI (English) 2013
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition
Update for Microsoft Office 2013 (KB3039720) 64-Bit Edition
Security Update for Microsoft Office 2013 (KB3162051) 64-Bit Edition
Microsoft OneNote MUI (English) 2013
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition
Update for Microsoft OneNote 2013 (KB4011281) 64-Bit Edition
Update for Microsoft Office 2013 (KB3039720) 64-Bit Edition
Microsoft Groove MUI (English) 2013
Update for Microsoft OneDrive for Business (KB4022226) 64-Bit Edition
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition
Update for Microsoft Office 2013 (KB3039720) 64-Bit Edition
Microsoft Office 32-bit Components 2013
Update for Microsoft Office 2013 (KB3172545) 64-Bit Edition
Security Update for Microsoft Office 2013 (KB3039798) 64-Bit Edition
Security Update for Microsoft Project 2013 (KB4484450) 64-Bit Edition
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition
Update for Skype for Business 2015 (KB4484289) 64-Bit Edition
Update for Microsoft OneDrive for Business (KB4022226) 64-Bit Edition
Security Update for Microsoft Excel 2013 (KB4486695) 64-Bit Edition
Update for Microsoft Office 2013 (KB4475562) 64-Bit Edition
Update for Microsoft PowerPoint 2013 (KB4484349) 64-Bit Edition
Update for Microsoft OneNote 2013 (KB4011281) 64-Bit Edition
Security Update for Microsoft Office 2013 (KB4484469) 64-Bit Edition
Security Update for Microsoft Publisher 2013 (KB3162033) 64-Bit Edition
Update for Microsoft Office 2013 (KB3178640) 64-Bit Edition
Update for Microsoft Office 2013 (KB3172533) 64-Bit Edition
Security Update for Microsoft Access 2013 (KB4484366) 64-Bit Edition
Update for Microsoft Office 2013 (KB3039720) 64-Bit Edition
Update for Microsoft InfoPath 2013 (KB3114946) 64-Bit Edition
Security Update for Microsoft Office 2013 (KB3172522) 64-Bit Edition
Security Update for Microsoft Word 2013 (KB4486692) 64-Bit Edition
Microsoft Office Shared 32-bit MUI (English) 2013
Update for Microsoft OneDrive for Business (KB4022226) 64-Bit Edition
Security Update for Microsoft Excel 2013 (KB4486695) 64-Bit Edition
Update for Microsoft Office 2013 (KB3039720) 64-Bit Edition
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition
Microsoft Office OSM MUI (English) 2013
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition
Update for Microsoft Office 2013 (KB3039720) 64-Bit Edition
Microsoft Office OSM UX MUI (English) 2013
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition
Update for Microsoft Office 2013 (KB3039720) 64-Bit Edition
Microsoft Office Shared Setup Metadata MUI (English) 2013
Update for Microsoft Office 2013 (KB3039720) 64-Bit Edition
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition
Microsoft Access Setup Metadata MUI (English) 2013
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition
Update for Microsoft Office 2013 (KB3039720) 64-Bit Edition
Microsoft Lync MUI (English) 2013
Update for Skype for Business 2015 (KB4484289) 64-Bit Edition
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition
Security Update for Skype for Business 2015 (KB3191937) 64-Bit Edition
Update for Microsoft Office 2013 (KB3039720) 64-Bit Edition
Security Update for Microsoft Word 2013 (KB4486692) 64-Bit Edition
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
Microsoft Update Health Tools
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.26.28720
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.26.28720
Dolby Audio X2 Windows API SDK

-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe 00002EC0
C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\AAM Updates Notifier.exe 000028CC
C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe 00002FEC
C:\Program Files (x86)\Lavasoft\Web Companion\Application\WebCompanion.exe 00002920
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002308
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002AE4
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 00002910
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00002964
C:\Program Files\SoftEther VPN Client\vpnclient_x64.exe 00001C64
C:\Program Files\SoftEther VPN Client\vpncmgr_x64.exe 00002DC0
C:\Program Files\Synaptics\SynTP\SynLenovoHelper.exe 0000193C
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe 00000794
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe 0000191C
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 00001FA8
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20090.1002.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001AEC
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.8043.0_x64__8wekyb3d8bbwe\GameBar.exe 00002CA0
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.8043.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00001B74
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.8043.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 0000285C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20092.123.0_x64__8wekyb3d8bbwe\YourPhone.exe 0000149C
C:\Users\Lenovo\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000037AC
C:\Users\Lenovo\AppData\Roaming\uTorrent\helper\helper.exe 0000072C
C:\Users\Lenovo\AppData\Roaming\uTorrent\uTorrent.exe 00000F38
C:\Users\Lenovo\AppData\Roaming\uTorrent\updates\3.5.5_45790\utorrentie.exe 00002480
C:\WINDOWS\Explorer.EXE 0000185C
C:\WINDOWS\SysWOW64\Lenovo\PowerMgr\PowerMgr.exe 00001984
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_8157d28218dec1ae\igfxEM.exe 0000154C
C:\WINDOWS\System32\LPlatSvc.exe 00000AA8
C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00001658
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000056C
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001D88
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001A38
C:\WINDOWS\system32\ApplicationFrameHost.exe 000037C4
C:\WINDOWS\system32\DllHost.exe 0000094C
C:\WINDOWS\system32\MusNotifyIcon.exe 0000265C
C:\WINDOWS\system32\SettingSyncHost.exe 0000237C
C:\WINDOWS\system32\sihost.exe 00001460
C:\WINDOWS\system32\svchost.exe 000035C8
C:\WINDOWS\system32\taskhostw.exe 0000157C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000359C
C:\Windows\System32\RuntimeBroker.exe 00001128
C:\Windows\System32\SecurityHealthSystray.exe 00000ED8
C:\Windows\System32\oobe\UserOOBEBroker.exe 000028A4
C:\Windows\System32\smartscreen.exe 00002818
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002160

---

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
3) Remove any mods or injectors from the game or system
4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
6) Update and reinstall the drivers for your graphics card
7) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.