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I've used both PS4 and XBox One controller with no issues before. And now I'm unable to play the game without it disconnecting. I can't even calibrate the controller. Yes, I have disabled/uninstalled Microsoft Device Root Enumerator multiple times. I've deleted/updated all my drivers. It is ONLY messing up in FFXIV as I've played Shadow of Mordor and Destiny 2 without any issues.
Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.
We apologize that you are experiencing difficulties with your controller. Please try the following troubleshooting steps:
- Try using a genuine Xbox360 or Xbox One controller (preferably wired) as these are compatible with Windows OS.
- Try plugging the controller into different ports (both front and back).
- Make sure all drivers for the controller are fully up to date.
- Uninstall and reinstall the device drivers.
- Disable all other device drivers, leaving the mouse, keyboard, and controller as the only active devices.
- If you are using a specialized gaming keyboard, try using a different keyboard to ensure there are no conflicts between the devices.
- Try unplugging all other devices and only plugging in the mouse, keyboard, and controller.
- Make sure Windows has been fully updated from the Microsoft/Windows Update website.
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So, out of curiosity, are you running FFXIV through Steam? I'm not SquareEnix support, but I am way, way too familiar with the Steam controller code. And there *are* issues with the fact that FFXIV has its own specialized controller support *and* Steam has its own controller support, and the two can get into a bit of warfare.
By default, Steam grabs the controllers itself (to allow button remapping and macros and whatnot) and then exports the resulting controls as if it were another controller. But FFXIV's controller code does some funky stuff and sometimes—and I have no idea what determines when 'sometimes' is—does not get along with Steam's virtual exported controller. Specifically, it will sometimes try to connect to the real controller, and then Steam steals the real controller away from under it. Which causes FFXIV to go "welp, that controller's gone" and not to see the pretend one Steam is now exporting.
If you are running Steam, go to Steam's Big Picture settings (yes, it's buried in here even if you're not launching from Big Picture) and uncheck PS4 Configuration Support (if using a PS4 controller) or Xbox Configuration Support (if using an Xbox controller). That will disable Steam from grabbing those controllers to allow remapping; if that's the root cause for you, it should let FFXIV just hold onto the real controller without interruption.
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Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.
Thank you for visiting the Final Fantasy XIV Technical Support Forums.