https://forum.square-enix.com/ffxiv/...or-11000002%29
This is my thread and after a lot of time without response I tried to reinstall windows but to no avail. I don't know what to do anymore.
https://forum.square-enix.com/ffxiv/...or-11000002%29
This is my thread and after a lot of time without response I tried to reinstall windows but to no avail. I don't know what to do anymore.
Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.
To prevent repeating previously attempted troubleshooting, what have you tried to alleviate the problem? Does this crash happen when Final Fantasy XIV is the only program running? Where in game does the crash occur? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'
Thank you for visiting the Final Fantasy XIV Technical Support Forums.
I already answered these questions on the other post. So I will just copy from there
"I tried a lot of fixes such as:
-Reinstalling the game (deleting all files manually also)
-Using older drivers and updating the drivers on my GPU
-Underclocking my gpu using MSIafterburner
-Disabling any program running along with the game
-Frame capping the game at 59 fps
-Switching between fullscreen, windowed and borderless windowed
-Going to directx 9 (the game gets crazy, frame drops a lot and freezes without crash sometimes in populated areas)
Some details about the crashes:
-Does not matter if I am at a crowed or empty place
-Can happen after 5 minutes playing or after hours
-Can happen after I just turned on my pc or not
- Disabled Full Screen Optimizations.
No changes have been made to the device
1) Checked the temperature and fans.
2) Disabled any additional programs that could cause interference with the game itself
3) Removed mods or injectors from the game or system
4) Removed any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
5) Updated and reinstalled the drivers for my graphics card
6) Clean boot dosen't solve"
Good afternoon and thank you for the reply.
Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'
Thank you for visiting the Final Fantasy XIV Technical Support Forums.
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Guilherme\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64 bits (6.2, Compilação 9200) (10586.th2_release_sec.170913-1848)
SYSTEM_CPU Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (4 CPUs), ~4.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS P2.30
SYSTEM_LANGUAGE português (Configuração regional: português)
SYSTEM_MEMORY 16348.289MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18780.289MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.206GB SYSTEM_FREEDISC_SPACE 404.841GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 831.723GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8101.492 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8174.145 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5655
SYSTEM_GRAPHICS_DRIVER_DATE 9/24/2020 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglês
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Alto-falantes (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {0F0FDE96-2E61-4878-8F47-817AFD26CB39}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7936
SYSTEM_SOUND_DRIVER_LANGUAGE Inglês
SYSTEM_SOUND_DRIVER_DATE 9/13/2016 00:00:00
SYSTEM_SOUND 2460G4 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {8E5320C8-A017-4084-89D3-39359869290E}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0035
SYSTEM_SOUND_DRIVER_LANGUAGE Inglês
SYSTEM_SOUND_DRIVER_DATE 6/9/2020 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Teclado
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D1DC14E0-033A-11EB-8002444553540000}
SYSTEM_INPUT_NAME HyperX Pulsefire FPS Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D1DC14E0-033A-11EB-8001444553540000}
SYSTEM_INPUT_NAME QuickFire Rapid keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 42 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D1DC3BF0-033A-11EB-8003444553540000}
SYSTEM_INPUT_NAME QuickFire Rapid keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D7D7E700-0995-11EB-8001444553540000}
SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 11 SYSTEM_GAMEPAD_FOV 1
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Steam
#zumerinda - Discord
2.37 Medium Cabbage · Etro - Google Chrome
Configurações
Configurações
Medsoft Pro Desktop - v7.1.0
Calculadora
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Google Chrome
Steam
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Google Update Helper
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Software de dispositivo do Chipset Intel®
Realtek High Definition Audio Driver
ASRock 3TB+ Unlocker v1.1.1
CPUID HWMonitor 1.41
Genshin Impact
Microsoft Office Home and Student 2016 - pt-br
Intel(R) Network Connections Drivers
FINAL FANTASY XIV Online
Monster Hunter: World
Update for Windows 10 for x64-based Systems (KB4480730)
Intel(R) Management Engine Components
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Intel(R) Optane Memory
Update for Windows 10 for x64-based Systems (KB4023057)
Intel(R) Chipset Device Software
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Intel(R) Management Engine Driver
NVIDIA Ansel
Painel de controle da NVIDIA 456.55
NVIDIA Driver de gráficos 456.55
NVIDIA GeForce Experience 3.20.4.14
NVIDIA Optimus Update 38.0.5.0
NVIDIA Software do sistema PhysX 9.19.0218
Atualizações da NVIDIA 38.0.5.0
NVIDIA SHIELD Streaming
NVIDIA Driver de áudio HD 1.3.38.35
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display MessageBus
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.4.14
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
Intel(R) ME UninstallLegacy
Intel(R) Management Engine Components
UpdateAssistant
Intel(R) Optane(TM) Memory
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001B74
C:\Program Files\Google\Chrome\Application\chrome.exe 00000170
C:\Program Files\Intel\Intel(R) Optane Memory\OptaneMemoryUIIcon.exe 00000EF4
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001074
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1705.21204.0_x64__8wekyb3d8bbwe\Calculator.exe 00002544
C:\Users\Guilherme\AppData\Local\Discord\app-0.0.308\Discord.exe 00001B64
C:\Users\Guilherme\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000005AC
C:\Users\Guilherme\AppData\Local\Programs\medsoft-pro\medsoft-pro.exe 00001F08
C:\Windows\Explorer.EXE 000020B0
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002478
C:\Windows\System32\RuntimeBroker.exe 00001AEC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000003A4
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001714
C:\Windows\system32\ApplicationFrameHost.exe 00000288
C:\Windows\system32\conhost.exe 000000D8
C:\Windows\system32\sihost.exe 00001DF4
C:\Windows\system32\svchost.exe 00002234
C:\Windows\system32\taskhostw.exe 000023B4
E:\Steam\GameOverlayUI.exe 00001388
E:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 0000202C
E:\Steam\steam.exe 00000E84
E:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00001B00
E:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00001A6C
Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.
Does the issue occur when Steam, FINAL FANTASY XIV and Windows are all installed on the C: Drive?
Thank you for visiting the Final Fantasy XIV Technical Support Forums.
Yes, I tried to install the game on both drivers and still happens, I rolled back on windows updates and it seems to have fixed, but I can't play other games with a version so old of windows. What can I do about that?
Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.
Thank you for keeping us updated. Unfortunately, we cannot provide assistance regarding other games. As the issue regarding FINAL FANTASY XIV has been resolved, we will be moving this thread to "Closed Concerns".
Good luck with your adventures through Eorzea!