Mass Sever Disconnect Caused Auto-KO of POTD Party on Floor 176 - How Do We Escalate?

Hello,

I am hoping that someone can help us with this, as the channels available to us in-game have let us down.

At approximately 11:40 AM CST, the game experienced a mass disconnect, and it booted all four of our party members while we were on Floor 176 of Palace of the Dead. We all tried to log back in right away, but kept getting lobby server errors, and the Lodestone was also down.

When we finally were able to get back into the game, our Floor 171 Palace of the Dead save file now reads that it was a party KO, and we were all deposited in Quarrymill.

Since this is POTD and not a standard dungeon, it has taken us many hours and scheduled weekend meet-ups to get to this point. It has been difficult for us because we are all working adults, and I'm not sure whether we have enough time between us to start all over, especially when we were so close to the end (we were planning on beating it this weekend.)

We submitted both Bug Report (unanswered) and GM requests along the lines of the below screenshots (some of us used "Report Harassment" since none of the categories really applied to our situation) :

https://cdn.discordapp.com/attachmen...portticket.png

https://cdn.discordapp.com/attachmen...70/unknown.png


https://i.gyazo.com/0bd9b529e6011813...cb71e712fe.png <--- This request details the names of the characters who were involved.


And in reply, one of us received the below canned response:

https://cdn.discordapp.com/attachmen...portticket.png

We are all deeply disappointed in this reply, as it seems that something like POTD (which takes many hours to progress in) should receive some consideration. We did nothing wrong in our run, and the only reason we are "KO"d is because we were all booted from the game from a lobby server issue.

All we were asking was for our 171 save file to be restored. What channels can we use to escalate this please?

Please help us with this; with only a few hours per week where we can all meet and play, getting this far is the fruit of a couple of months' time at least. Losing all our progress because of a known mass-disconnect is really disheartening, and unfair...

I'm part of this party too, please help us, it has taken weeks to get this far.

That's insane. I really hope that a solution to this can be found.

Like, they could roll back our characters for today, that's all it'd take...

(assuming that includes our PotD save files)

Have you attempted to @ any of their official accounts on Twitter?

my disappointment is immeasurable and my day is ruined

That's rough my friend! I hope someone can give you a satisfactory resolution.

Oooof. I hope someone is able to get this resolved for you. Seems like a thing they should account for knowing how hedgy server stability can be.

They won't do anything, you are not the first player and/or party that may have been a victim of a disconnection (whether it's on your side or SE's). Harsh as it may sound, just accept it and work towards doing a run in the potd another time, all you can do really.