Unable to send tells to friends

In an effort to review this in an accurate and timely manner, please fill out the following information below. We ask that you avoid slang, abbreviations or improper terms. In case you wish to report multiple issues, please report them individually. (Please note that leaving a field empty may cause a delay or might result in a reply from us requesting additional information):

Bug Summary:

Date & Time: 26/9/20, 1:42 PM EDT
Frequency: Always
World name: Mateus
Character name: Guolstyrm Syhrwardsyn
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: N/A
Party or solo: Solo
In-game time: 5:42 PM
Area and coordinates: N/A
Housing: N/A
Steps taken to produce bug:
1. Attempting to send players on my friends list a tell prompts the following response: "Unable to send message. Your chat log access has been restricted."

Connection Specs
- Type of internet connection/provider: Comcast Xfinity
- Modem maker/model number: ARRIS TG862R

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name: Series MSI GP65 Leopard 10SDK-433
Laptop Model Number: GP65433

Gamepad Manufacturer: N/A
Gamepad Model Name: N/A
Gamepad Part Number: N/A

Browser Information
- Name and version of the browser currently in-use: Opera
- Internet Explorer Version: N/A

------------------------------------------------------

■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number: N/A

Model Number of the PlayStation®Vita You Are Using
- Model Number: N/A

Information About the Peripherals You Are Using
-Type: N/A
-Maker: N/A
-Model Number:N/A