Game crashed in cutscene, can't log in on my main character

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: any
Frequency: can reproduce at will
World name: Jenova
Character name: Paper Raven
Retainer name:
NPC name:
Monster name:
Class/Level: DNC/70
Party or solo: solo
In-game time: any
Area and coordinates: kugane
Housing:
Steps:
1. accepted unlock quest in kugane
2. talked to npc that would teleport me to the next part
3. game crashed while in cutscene
4. Whenever i try and log in to that character now i sit in a loading screen for a few seconds and then the game crashes
5. can log in on other characters fine
Connection Specs
- Type of internet connection/provider: century link
- Modem maker/model number: n/a

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Bailey\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 08/11/15 14:28:40 Ver: 05.0000B
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16299.727MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18731.727MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 464.888GB SYSTEM_FREEDISC_SPACE 137.612GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.286GB SYSTEM_FREEDISC_SPACE 470.097GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 3GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 3GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2988.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8149.863 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_324f172f3e662ec5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_324f172f3e662ec5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_324f172f3e662ec5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_324f172f3e662ec5\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5638
SYSTEM_GRAPHICS_DRIVER_DATE 9/13/2020 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 3GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 3GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2988.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8149.863 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_324f172f3e662ec5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_324f172f3e662ec5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_324f172f3e662ec5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_324f172f3e662ec5\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5638
SYSTEM_GRAPHICS_DRIVER_DATE 9/13/2020 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {BB7E1A42-4A54-4C18-AA8E-80BE331364E5}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.7796
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/11/2016 18:00:00
SYSTEM_SOUND Speakers (Razer Kraken Kitty Edition)
SYSTEM_SOUND_DEVICE_ID {0DAF7C54-E422-4CC4-80D4-DCCC9CBB56B5}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.15063.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/17/2019 18:00:00
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {A03457F3-01F3-4B14-AA07-70703311078B}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.7796
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/11/2016 18:00:00
SYSTEM_SOUND Speakers (THX Spatial - Synapse)
SYSTEM_SOUND_DEVICE_ID {9AD9B3E6-A5FD-49CE-BB17-93700FAE09AC}
SYSTEM_SOUND_DEVICE_NAME THXVAD.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.15063.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/17/2019 18:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FE3D5380-DAF7-11E9-8001444553540000}
SYSTEM_INPUT_NAME Razer Basilisk
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FE3DA1A0-DAF7-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer Basilisk
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FE3DA1A0-DAF7-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer Basilisk
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FE3DC8B0-DAF7-11E9-8004444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {04CBD430-525B-11EA-8004444553540000}
SYSTEM_INPUT_NAME USB Input Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {365AEC50-7A67-11EA-8001444553540000}
SYSTEM_INPUT_NAME Razer Basilisk
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3EAFD410-DD54-11E5-8001444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3EB1A8D0-DD54-11E5-8008444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3EB1A8D0-DD54-11E5-8009444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {04CC2250-525B-11EA-8005444553540000}
SYSTEM_INPUT_NAME USB Input Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3EB1CFE0-DD54-11E5-800A444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {03E4A880-525B-11EA-8001444553540000}
SYSTEM_INPUT_NAME Razer Kraken Kitty Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0517D150-525B-11EA-8006444553540000}
SYSTEM_INPUT_NAME USB Input Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {03E4CF90-525B-11EA-8002444553540000}
SYSTEM_INPUT_NAME USB Input Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F8691640-C1C7-11E9-8001444553540000}
SYSTEM_INPUT_NAME Yeti Nano
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {03E4F6A0-525B-11EA-8003444553540000}
SYSTEM_INPUT_NAME USB Input Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F8693D50-C1C7-11E9-8002444553540000}
SYSTEM_INPUT_NAME Yeti Nano
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread - Google Chrome
Glow! - If It Were Me
#media - Discord
Twitch
Grarnir
Microsoft Text Input Application
Microsoft Store
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 32 PPAPI
Battle.net
Google Chrome
Microsoft Edge
Microsoft Edge Update
OBS Studio
Origin
Overwatch
Overwatch Test
Razer Chroma SDK
Razer Synapse
Rockstar Games Launcher
Rockstar Games Social Club
Steam
Uplay
Child of Light
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Razer Synapse
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.22.27821
Java 8 Update 91
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.22.27821
The Sims™ 4
Java Auto Updater
UE4 Prerequisites (x64)
Microsoft Games for Windows - LIVE Redistributable
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.22.27821
Google Update Helper
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.22.27821
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Skype Click to Call
NordVPN network TAP
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft .NET Framework 1.1
Microsoft XNA Framework Redistributable 4.0 Refresh
Grand Theft Auto V
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Riot Vanguard
Terraria
Soviet Jump Game
Destiny 2
Fallout 3
Fallout: New Vegas
Just Cause 3
Rayman Legends
Ori and the Blind Forest
No Man's Sky
Hyperdimension Neptunia Re;Birth1
Brawlhalla
NEKOPARA Vol. 1
HuniePop
Trine
Fallout 4
NEKOPARA Vol. 0
Ori and the Blind Forest: Definitive Edition
FINAL FANTASY XIV Online
Stardew Valley
NEKOPARA Vol. 2
Slime Rancher
UNO
NieR:Automata™
MONMUSU
de Blob 2
Insurgency: Sandstorm
Black Desert Online
NEKOPARA Vol. 3
SoulWorker
Stick Fight: The Game
The Elder Scrolls V: Skyrim
KurtzPel
MUSYNX
Wacom Tablet
Corel Painter 2016
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.22.27821
Corel Painter 2016 - Corex64
Corel Painter 2016 - CT
Corel Painter 2016 - EN
NordVPN
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Java 8 Update 92 (64-bit)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Update Health Tools
Corel Painter 2016 - FR
IconHandler 64 bit
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.22.27821
Corel Painter 2016 - Content
Corel Painter 2016 - DE
NordVPN network TUN
Corel Painter 2016 - IPM
Krita Desktop (x64) 2.9.11.0
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA Control Panel 456.38
NVIDIA GeForce Experience 3.20.4.14
NVIDIA Optimus Update 38.0.5.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.5.0
NVIDIA SHIELD Streaming
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display MessageBus
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.4.14
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Corel Painter 2016 - Core
Painter 2016 - Setup Files
Corel Painter 2016 - IPM Content
Blue Sherpa
Update for Windows 10 for x64-based Systems (KB4023057)
UE4 Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 000047C8
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00003F8C
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00004498
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00003C3C
C:\Program Files (x86)\Razer\APO0521Drv\Drivers\x64\THXHelper0521.exe 00000590
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00001230
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00003584
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00001360
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00004220
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 0000027C
C:\Program Files (x86)\Razer\THXVAD\Drivers\x64\THXHelper22AD.exe 00000524
C:\Program Files (x86)\Steam\GameOverlayUI.exe 00004170
C:\Program Files (x86)\Steam\Steam.exe 000047A0
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000023A4
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00003FDC
C:\Program Files\NordVPN\NordVPN.exe 00003E64
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002240
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 000019DC
C:\Program Files\WindowsApps\AppleInc.iTunes_12109.3.52015.0_x64__nzyj5cx40ttqa\AMDS64\AppleMobileDeviceProcess.exe 00003E70
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20070.10002.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00002748
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12009.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00003940
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20082.141.0_x64__8wekyb3d8bbwe\YourPhone.exe 0000255C
C:\Users\Bailey\AppData\Local\Discord\app-0.0.307\Discord.exe 00003448
C:\Users\Bailey\AppData\Local\Microsoft\BingSvc\BingSvc.exe 00004214
C:\Users\Bailey\AppData\Local\Temp\Twitch\Twitch.exe 00000E90
C:\Users\Bailey\AppData\Roaming\Spotify\Spotify.exe 0000277C
C:\Users\Bailey\AppData\Roaming\Twitch\Bin\Electron\TwitchUI.exe 000018D4
C:\Users\Bailey\AppData\Roaming\Twitch\Bin\TwitchAgent.exe 00003580
C:\WINDOWS\Explorer.EXE 00001440
C:\WINDOWS\System32\svchost.exe 00000FF8
C:\WINDOWS\system32\ApplicationFrameHost.exe 000003B4
C:\WINDOWS\system32\DllHost.exe 00004B50
C:\WINDOWS\system32\SettingSyncHost.exe 000040D4
C:\WINDOWS\system32\conhost.exe 00003364
C:\WINDOWS\system32\rundll32.exe 00000574
C:\WINDOWS\system32\sihost.exe 00002DFC
C:\WINDOWS\system32\svchost.exe 00002480
C:\WINDOWS\system32\taskhostw.exe 00003900
C:\Windows\System32\RuntimeBroker.exe 00003644
C:\Windows\System32\SecurityHealthSystray.exe 00001028
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001BBC
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00003494
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002ED0
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00003594
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001D90
E:\games\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 000021CC
E:\games\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00002BF0

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name: n/a
Laptop Model Number: n/a

Gamepad Manufacturer: n/a
Gamepad Model Name: n/a
Gamepad Part Number: n/a

Browser Information
- Name and version of the browser currently in-use: google chrome 10/8.1/8/7 64-bit
- Internet Explorer Version: n/a

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

If it is only happening with this one character, you may want to try deleting the locally-saved data folder (My Documents > My Games > Final Fantasy XIV). Make sure to create a backup of this so you can replace it if it doesn't solve the issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Hi, I have tried this three times now and it does not solve my issue.

Good morning and thank you for the reply.

Does the game crash if it the only program running? Could you try disabling any background programs or overlays? Additionally do you experience this issue if the game is installed on the C drive?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

Hi, Thank you the issue has been resolved :)

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Thank you for keeping us updated. We will be moving this thread to "Closed Concerns".

Good luck with your adventures through Eorzea!