Logging into the game always fails at the Connect to Data Server Phase

Yesterday I started being occasionally kicked, until finally around 2AM I wasn't able to log back in again and still can't. It always stops at the connecting to data center part. I'm already technically logged in, it just wont connect to the data center (it throws error 2002, then it keeps trying multiple times until it throws error WV-33907-2).

I have tried a number of things:

1. Rest Router/PS4.
2. Changed Channel of my router from 6 to 3 to avoid congestion.
3. Gave PS4 a static IP address.
4. Opened port forwarding on my router for:
TCP: 1935,3478-3480,8080,55296-55551
UDP: 3074,3478-3479,55296-55551
5. Tried another MMO which I am able to connect to and play on just fine on PS4.
6. Internet connection test on PS4 - everything was fine.

I just can't figure out what I'm missing, and I have my in-game wedding on Monday, so I really need to get back on soon :( Any help would be greatly appreciated.

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We apologize for the delay in responding. Please try the following troubleshooting steps:

- Please make sure that "Cookies" and "JavaScript" are ENABLED on the PSN browser. If they are already checked, please uncheck them then recheck them.
- The issue could also be from the "Date & Time" settings on your PS4.
1. Close the FINAL FANTASY XIV game/application.
2. Go to [SETTINGS] on your PS4
3. Select [Date and Time], and "Set via Internet". (Please do not manually set the date and time.)
4. Once the date and time have been updated, please restart your PS4 console.
5. Once the console has fully restarted, please start the FINAL FANTASY XIV game/application.

Please make sure all other internet-enabled devices (including smartphones, laptop/desktop PCs, tablets, etc.) have been disabled and/or turned OFF to minimize game interference.

Thank you for posting in the Final Fantasy Technical Support Forums.

Quote:

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Originally Posted by Blackbird18

Yesterday I started being occasionally kicked, until finally around 2AM I wasn't able to log back in again and still can't. It always stops at the connecting to data center part. I'm already technically logged in, it just wont connect to the data center (it throws error 2002

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If Rhaervis's advice doesn't work, I had this happen a couple years back and what fixed it for me was manually selecting the data centre by logging in through the data centre option on the title menu rather than through the start option.

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Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

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