I have observed that occasionally when launching FFXIV, the game displays a black screen and becomes unresponsive. When running ffxivboot64.exe, I am able to successfully authenticate, but the issue occurs when the game itself launches.
As a workaround, I am usually able to get the game to launch be renaming the parent directory where the game is installed (e.g. renaming SquareEnix\FINAL FANTASY XIV - A Realm Reborn to SquareEnix\FINAL FANTASY XIV - A Realm Reborn_x). This is reasonably sufficient, but I was curious if there would be a permanent solution.
I have also tried many of the suggestions elsewhere on the forums, namely, this thread.
https://www.google.com/url?q=https:/...LrGW_qamfasFFg
The following actions appeared to yield no results.
- Disabling all antivirus programs
- Disabling Windows Defender
- Resetting Internet Explorer configuration
- Deleting Internet Explorer cache and history
- Updating "BrowserType" in "FFXIV_BOOT.cfg"
- Updating "CutsceneMovieOpening" in "FFXIV.cfg"
I would greatly appreciate any advice. Thank you very much in advance!
For reference, I have also included the output from the system information utility. It is also worth mentioning that Windows 10 and my NVIDIA drivers are up-to-date as of this post.
To reiterate/clarify, I am able to successfully launch the game after applying the aforementioned workaround (renaming the installation directory). I am making this post in effort to help determine the root cause and bring the issue to light.
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Shrademan\Documents
FINAL FANTASY XIV ONLINE F:\Games\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 07/04/16 11:30:59 Ver: 05.0000B
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16331.844MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 30131.820MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 231.563GB SYSTEM_FREEDISC_SPACE 12.575GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.536GB SYSTEM_FREEDISC_SPACE 0.503GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 78.437GB SYSTEM_FREEDISC_SPACE 12.997GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.984GB SYSTEM_FREEDISC_SPACE 644.513GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY6
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6052.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8165.922 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b2dd7130a686a22f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b2dd7130a686a22f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b2dd7130a686a22f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b2dd7130a686a22f\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5206
SYSTEM_GRAPHICS_DRIVER_DATE 8/11/2020 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (CORSAIR HS45 SURROUND)
SYSTEM_SOUND_DEVICE_ID {1F55FFF2-0731-4FCD-B027-F1082ED2400E}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0997
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/17/2020 00:00:00
SYSTEM_SOUND Speakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {216E8385-FF97-4421-A3D5-CFED8D2AD76D}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/20/2017 00:00:00
SYSTEM_SOUND Speakers (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID {21AF0FD8-B4F6-4AE0-A97F-44C831F06888}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/28/2017 00:00:00
SYSTEM_SOUND S271HL (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {31AB4C2F-C671-4992-83FA-E96EB8F95E1A}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0034
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/8/2020 00:00:00
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {855D5190-5B43-4D6E-92A9-501EB9CC3737}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7560
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/15/2015 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {D750AE16-A2A2-4A79-824F-BFF0EC61FCDC}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7560
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/15/2015 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {23144DF0-E849-11E8-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6C5AABE0-6A23-11E6-8001444553540000}
SYSTEM_INPUT_NAME Das Keyboard Model S
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6C5AFA00-6A23-11E6-8002444553540000}
SYSTEM_INPUT_NAME Das Keyboard Model S
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2314EA30-E849-11E8-8002444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {23153850-E849-11E8-8003444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D2705250-8409-11EA-8001444553540000}
SYSTEM_INPUT_NAME CORSAIR HS45 SURROUND
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {23155F60-E849-11E8-8004444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BEEC2760-E81E-11E7-8001444553540000}
SYSTEM_INPUT_NAME TigerGame PS/PS2 Game Controller Adapter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 16 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
Technical Support - Post New Thread - Google Chrome
FINAL FANTASY XIV
boot
Snipping Tool
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Adobe Flash Player 31 NPAPI
AVG AntiVirus FREE
AVG PC TuneUp
AVG Web TuneUp
Battle.net
Diablo II
Google Chrome
Mozilla Maintenance Service
Notepad++ (32-bit x86)
OpenAL
Overwatch
StepMania 5
VLC media player
Warcraft III
WinSCP 5.15.1
World of Warcraft
World of Warcraft Classic
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
FINAL FANTASY XIV ONLINE
HackingToolkit9DS version 12
Skype for Business Web App Plug-in
Skype™ 7.40
WD SmartWare Installer
AVG PC TuneUp
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Google Update Helper
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Visual Studio 2012 x86 Redistributables
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Adobe Refresh Manager
Adobe Acrobat Reader DC
Intel(R) Chipset Device Software
Microsoft XNA Framework Redistributable 4.0 Refresh
Curse
osu!
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
WD Quick View
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
UOS version 1.0.5
Windows Driver Package - Western Digital Technologies (WDC_SAM) WDC_SAM (01/19/2011 1.0.0009.0)
7-Zip 16.02 (x64)
CCleaner
Cheat Engine 7.0
DAEMON Tools Lite
Firestorm-Betax64
Firestorm-Releasex64
HxD Hex Editor 2.2
McAfee Security Scan Plus
Mozilla Firefox 79.0 (x64 en-US)
Intel(R) Network Connections 20.2.4001.0
Speccy
McAfee True Key
Vulkan Run Time Libraries 1.0.65.1
Intel(R) Chipset Device Software
Java(TM) SE Development Kit 11.0.2 (64-bit)
Update for Windows 10 for x64-based Systems (KB4023057)
Active@ File Recovery 18
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Update for Windows 10 for x64-based Systems (KB4480730)
Malwarebytes version 3.8.3.2965
Intel® RealSense™ SDK 2014 Runtime (x64): Core
Intel(R) ME UninstallLegacy
FMW 1
WD SmartWare
Logitech G HUB
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Intel(R) Network Connections 20.2.4001.0
Microsoft Visual Studio 2017
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Intel(R) Management Engine Components
Microsoft Silverlight
Visual Studio 2012 x64 Redistributables
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
LibreOffice 6.0.1.1
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
PuTTY release 0.71 (64-bit)
NVIDIA Ansel
NVIDIA Control Panel 452.06
NVIDIA Graphics Driver 452.06
NVIDIA GeForce Experience 3.20.4.14
NVIDIA Optimus Update 38.0.5.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.5.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.34
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.4.14
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
SES Driver
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\AVG Web TuneUp\vprot.exe 00002F1C
C:\Program Files (x86)\AVG\AVG PC TuneUp\TuneUpUtilitiesApp64.exe 000037EC
C:\Program Files (x86)\AVG\Antivirus\AVGUI.exe 00004370
C:\Program Files (x86)\AVG\Framework\Common\avguix.exe 00002D04
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000042B4
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001E34
C:\Program Files (x86)\Western Digital\WD Quick View\WDDMStatus.exe 00003684
C:\Program Files\DAEMON Tools Lite\DTAgent.exe 00003214
C:\Program Files\DAEMON Tools Lite\DTShellHlp.exe 00003228
C:\Program Files\LGHUB\lghub.exe 000034D8
C:\Program Files\LGHUB\lghub_agent.exe 0000311C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002010
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00002E20
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20082.141.0_x64__8wekyb3d8bbwe\YourPhone.exe 000028D0
C:\Progs\SquareEnix\FINAL FANTASY XIV - A Realm Reborn_z\game\ffxiv_dx11.exe 000044C0
C:\Users\Shrademan\AppData\Local\FluxSoftware\Flux\flux.exe 0000317C
C:\Users\Shrademan\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002CD4
C:\Users\Shrademan\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00001644
C:\Users\Shrademan\AppData\Local\WebEx\Webex\Applications\ptim.exe 00002C9C
C:\Users\Shrademan\AppData\Local\Webex\Webex\Applications\ptSrv.exe 000026BC
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000047BC
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000383C
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002594
C:\WINDOWS\explorer.exe 00003E54
C:\WINDOWS\system32\ApplicationFrameHost.exe 000046D0
C:\WINDOWS\system32\DllHost.exe 00001F50
C:\WINDOWS\system32\conhost.exe 000044F0
C:\WINDOWS\system32\sihost.exe 000022AC
C:\WINDOWS\system32\svchost.exe 0000092C
C:\WINDOWS\system32\taskhostw.exe 000023C8
C:\WINDOWS\system32\wbem\unsecapp.exe 000040AC
C:\Windows\System32\GameBarPresenceWriter.exe 00004504
C:\Windows\System32\RuntimeBroker.exe 00002B70
C:\Windows\System32\SecurityHealthHost.exe 000042C4
C:\Windows\System32\SecurityHealthSystray.exe 00002A6C
C:\Windows\System32\SnippingTool.exe 000037FC
C:\Windows\System32\smartscreen.exe 0000172C
F:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000043FC
Thanks!
Black Screen (Not Responding) On Launch
Printable View
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09-13-2020, 07:06 AMBabaGhanoujBlack Screen (Not Responding) On Launch
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09-13-2020, 01:34 PMAvengerXZDon't use August Nvidia drivers, they are buggy.Quote:
Originally Posted by BabaGhanouj
Roll back to July. You will see these compliants on Nvidia forum. -
09-13-2020, 11:28 PMBabaGhanouj
Thank you for the response!
I had noticed that in NVIDA GeForce Experience settings (under the "Games" tab), the "Automatically optimize newly added games" setting was enabled. The issue mentioned in the prior post has not yet occurred since disabling this feature. I will continue to monitor it.
Notable also is that I have recently purchased and installed the Shadowbringers expansion. The black screen issue was observed only with the base game.
Thank you again for your feedback. -
09-14-2020, 12:34 AMAvengerXZAutomatically optimize new games just will apply the geforce experience recommended graphic settings to your game.. I am not sure if it will be the cause of the black screens.Quote:
Originally Posted by BabaGhanouj
All I know is I experienced black screen after updating to August drivers. Rolling back to July release I had zero issues. -
09-17-2020, 01:08 AMPacketdancerThere is an issue in the August drivers which seems to (sometimes) cause a conflict between various overlays which did not previously conflict, notably including Nvidia's own GeForce Experience overlay. So running Discord with overlay active + GeForce Experience active could be a black screeen, or running GeForce Experience and a ReShade variant (separate from Nvidia's own 'Freestyle' branch of ReShade), etc.Quote:
Originally Posted by AvengerXZ
As several overlays use the full path of a given process to determine if it's one that it should hook—so that, for instance C:\Games\Foobar Studios\Bazgame\engine.exe and C:\Games\Twiddlefizz\Ubertoot\engine.exe show up as two separate things, rather than two instances of 'engine.exe'—renaming the path that something lives in can make various programs lose any overlay settings (and thus stop enabling an overlay).
Given that changing the directory name fixes the original poster's issue, I sort of wonder if that's what happening here. The real question would be if they had the problem prior to the August release of the Nvidia drivers. -
09-19-2020, 02:11 PMBabaGhanoujI think it's a very good theory that this could have been due to an overlay of some kind. The fact that the problem was temporarily alleviated by renaming the directory led me to believe that it had to be related to interference from some sort of third party software. I have yet to encounter the issue again after disabling the GeForce Experience auto-optimize setting. I am uncertain if this was due to invalid graphics settings being applied, overlays being re-enabled, or some other interaction. Renaming the directory / changing the path may have caused it to lose track of the game temporarily (preventing it from being auto-optimized). I have no definitive proof that this was the true root cause, but those were my observations/conjectures.Quote:
Originally Posted by Packetdancer
I started playing a few weeks ago (in September), so I can say with absolute certainty that I haven't tested using any drivers prior to the August release. It is also worth mentioning that I've only experienced this issue with the base game (ARR and HW). I have since installed the latest expansions and have yet to encounter the issue.
Thank you very much for your input and suggestions! -
09-22-2020, 04:29 AMRhaervis
Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.
Thank you for keeping us updated. We will be moving this thread to "Closed Concerns".
Good luck with your adventures through Eorzea!