Not Received Complete Digital Collector's Upgrade

As per title, purchased the Complete Collector's Digital Edition Upgrade.


Using the MOG Station > Additional Services > Complete Collector's Edition Upgrade


All appeared to go through, until the confirmation screen, where an error was displayed.


However my Credit Card has been debited, and I have not received the items / upgrade.


Ticket logged with support over a week ago, no response other than the canned 'ticket logged'.



So, charged £49.99, logged ticket, (Ticket Number: 14299474) NO response or resolution. :mad:


Please pass this to someone who can assist.

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Forums,

Unfortunately, we are unable to assist with the issue you are describing in the Technical Support Forum. As you have already created a support ticket, this thread will be moved to ‘Support Center Ticket Created’.

Good luck with your adventures through Eorzea!