Voices Not

Voices Not Working

Voice acting isn't working in cutscenes that I know are supposed to have voices. They haven't worked ever since I originally installed the game on this computer. I submitted a ticket and tried following the instructions given, but was told to submit a bug report if I still had issues, which is what I'm doing now.

Date & Time: 9/5/20
Frequency: Always
World name: All
Steps:
1. Tried checking that voices were toggled on multiple times
2. Reinstalled the game
3. Checked that my sound was on stereo
4. Updated sound drivers

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD Ryzen 3 2300X Quad-Core Processor (4 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS P2.00
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8122.441MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 13498.441MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 222.945GB SYSTEM_FREEDISC_SPACE 8.869GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 508.596GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon RX 570 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4075.840 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4061.221 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (75Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0354308.inf_amd64_48534036afa0f0d8\B354265\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0354308.inf_amd64_48534036afa0f0d8\B354265\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0354308.inf_amd64_48534036afa0f0d8\B354265\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0354308.inf_amd64_48534036afa0f0d8\B354265\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.15029.27016
SYSTEM_GRAPHICS_DRIVER_DATE 4/20/2020 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (Afterglow Universal Wireless Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {31AC8A3A-C9AA-45EC-AE2A-16E2EA05075A}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0997
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/17/2020 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5C0B11F0-ED40-11E9-8003444553540000}
SYSTEM_INPUT_NAME Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5C0B6010-ED40-11E9-8004444553540000}
SYSTEM_INPUT_NAME Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5C0B6010-ED40-11E9-8005444553540000}
SYSTEM_INPUT_NAME Hid Interface
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8C97A0F0-A8F6-11EA-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8C97A0F0-A8F6-11EA-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0