Fantasia

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: Aug. 22, 2020
Frequency: ??
World name: Cerbereus
Character name: Yufine Binace
Retainer name: .
NPC name: Mogstation
Monster name: .
Class/Level: warrior 80
Party or solo: .
In-game time: .
Area and coordinates: .
Housing: .
Steps:
1. fantasia didnt let me Customize my character.
2.
3.
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider:
- Modem maker/model number:

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

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Laptop Model Name:
Laptop Model Number:

Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:

Browser Information
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- Internet Explorer Version:

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■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number:

Model Number of the PlayStation®Vita You Are Using
- Model Number:

Information About the Peripherals You Are Using
-Type:
-Maker:
-Model Number:

The moderators are probably going to reject this bug report for insufficient information (since you haven't explained all the steps of what happened) but anyway...

Are you certain you used a Fantasia for your character and not a "Retainer Fantasia" for altering a retainer?

Did you follow the instructions about (if I remember correctly) logging out at the inn with all gear unequipped?