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Consistently Crashing
Sometimes I can go awhile without crashing and other times it will crash way more often.. Its usually a dx_11 issue. Here's my config detail log.
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Wayne\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 03/07/16 10:49:48 Ver: 05.0000B
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32693.938MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 64437.938MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 464.745GB SYSTEM_FREEDISC_SPACE 93.251GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 157.999GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 980 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6097.625 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16346.969 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b2dd7130a686a22f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b2dd7130a686a22f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b2dd7130a686a22f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b2dd7130a686a22f\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5206
SYSTEM_GRAPHICS_DRIVER_DATE 8/11/2020 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 2769M (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {D079AFD9-0D23-427D-8772-4366C48BABC2}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.34
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/7/2020 19:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {184E381C-D797-4EBA-88AA-DBCC45E7DD20}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.7899
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/2/2016 19:00:00
SYSTEM_SOUND Speakers (BLUE Yeti PRO)
SYSTEM_SOUND_DEVICE_ID {2355D881-E682-438B-9B7A-3225A71B8D2C}
SYSTEM_SOUND_DEVICE_NAME blueyetiproks_x64.sys
SYSTEM_SOUND_DRIVER_VERSION 2.23.0.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/15/2014 19:00:00
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {C7D19A9F-4968-470F-AA82-8803118EC949}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.7899
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/2/2016 19:00:00
SYSTEM_SOUND Speakers (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID {644DCD60-54CE-408A-A697-671DBE175E50}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION 8.33.15.17
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/27/2017 19:00:00
SYSTEM_SOUND Speakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {41D6235F-FE97-49D7-A59B-49D869C765CC}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION 17.56.13.764
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/19/2017 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D5F77F50-F431-11E5-8002444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4AA34F90-7717-11E8-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D5F842A0-F431-11E5-8003444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4AA39DB0-7717-11E8-8002444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D5F869B0-F431-11E5-8004444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4AA3C4C0-7717-11E8-8003444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4AA3C4C0-7717-11E8-8004444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D5F890C0-F431-11E5-8005444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Crashing consistently - Google Chrome
Elgato Sound Capture
Settings
Settings
Microsoft Store
Microsoft Store
Microsoft Text Input Application
NVIDIA GeForce Overlay
Windows Shell Experience Host
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Adobe Flash Player 32 PPAPI
ASIO4ALL
Audacity 2.1.3
Battle.net
ByteFence Anti-Malware
D-LAN version 1.1.0 Beta15 - 2012-12-16_16-22
Dark Souls 2
Destiny 2
Diablo III
Dolphin
FL Studio 20
FL Studio ASIO
Google Chrome
Guild Wars 2
IL Download Manager
CyberLink Power2Go 8
Smart Switch
Blade & Soul
League of Legends
League of Legends
MediaHuman Audio Converter version 1.9.7
Microsoft Edge
Microsoft Edge Update
Tencent Gaming Buddy
NC Launcher 2
NCSOFT Game Launcher
Nexon Launcher
NoxPlayer
OBS Studio
Origin
Overwolf
Razer Chroma SDK Core Components
Razer Cortex
Screen+ 1.0
Game Capture HD60 S 3PS v1.1.1.172
Steam
The Legend of Zelda Breath of the Wild version 1.3
Uplay
Tom Clancy's The Division
WO Mic Client
Yeti Pro Driver v2.23.0
Samsung DeX
i-Menu version 4.0.8
Chrome Remote Desktop Host
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Apple Application Support (32-bit)
Razer Synapse
Samsung DeX
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft VC++ redistributables repacked.
Geeks3D FurMark 1.20.8.0
Java 8 Update 251
UE4 Prerequisites (x64)
CyberLink Power2Go 8
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
WebAdvisor by McAfee
Epic Games Launcher
Aimersoft Helper Compact 2.5.2
Adobe Illustrator CS6
Java Auto Updater
Intel® Security Assist
Apple Software Update
Asus Sonic Suite Plugins
Intel(R) Chipset Device Software
Google Update Helper
Microsoft Visual C++ 2005 Redistributable
Smart Switch
League of Legends
Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429
Microsoft Visual C++ 2005 Redistributable
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Gameforge Live 2.0.13
Google Update Helper
Chroma Twitch Alerts
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Aion
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Black Desert Online
Blade & Soul
Launcher Prerequisites (x64)
ASUS Product Register Program
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
AI Suite 3
PS4 Remote Play
Apex Legends
Intel(R) Trusted Connect Services Client
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
Asmedia USB Host Controller Driver
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
QuickTime 7
Streamlabs OBS 0.9.2
BlueStacks App Player
Logitech Capture
EVGA Precision X1
Logitech Gaming Software 9.00
Microsoft 365 - en-us
Intel(R) Network Connections 20.7.67.0
REAPER (x64)
ReaPlugs/x64
Riot Vanguard
Phantasy Star Online 2
Warframe
Path of Exile
MU Legend
US122 Driver 3.40
Vulkan Run Time Libraries 1.0.3.0
WinRAR 5.31 (64-bit)
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26429
Intel(R) Network Connections 20.7.67.0
Elgato Game Capture HD
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Intel(R) Rapid Storage Technology
Sonic Radar II
UE4 Prerequisites (x64)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
VEGAS Pro 14.0 (64-bit)
MSVCRT Redists
Bonjour
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2005 Redistributable (x64)
Apple Application Support (64-bit)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Intel(R) Chipset Device Software
Intel(R) Management Engine Driver
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Intel(R) Management Engine Components
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26429
NVIDIA Ansel
NVIDIA Control Panel 452.06
NVIDIA Graphics Driver 452.06
NVIDIA GeForce Experience 3.20.4.14
NVIDIA Optimus Update 38.0.5.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.5.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.34
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.4.14
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
NahimicSettingsConfigurator
Microsoft VC++ redistributables repacked.
Intel(R) Trusted Connect Service Client x64
MSVCRT Redists
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Samsung USB Driver for Mobile Phones
Apple Mobile Device Support
Blender
Sonic Studio Plugin
Intel(R) ME UninstallLegacy
Update for Windows 10 for x64-based Systems (KB4023057)
Intel(R) Management Engine Components
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\ASUS\AI Suite III\DIP4\DIPAwayMode\DipAwayMode.exe 00001D48
C:\Program Files (x86)\Common Files\Aimersoft\Aimersoft Helper Compact\ASHelper.exe 00001B9C
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 00003764
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 000005A8
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002DCC
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000022CC
C:\Program Files (x86)\Razer\Razer_Kraken71Chroma_Driver\Drivers\SysAudio\Kraken71ChromaHelper.exe 000002A4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003B54
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003B7C
C:\Program Files\Elgato\SoundCapture\SoundCapture.exe 00003344
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 0000190C
C:\Program Files\Logitech Gaming Software\LAClient\LAClient.exe 00002A4C
C:\Program Files\Logitech Gaming Software\LCore.exe 00003208
C:\Program Files\McAfee\WebAdvisor\UIHost.exe 00001790
C:\Program Files\McAfee\WebAdvisor\browserhost.exe 00001794
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002C80
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001C40
C:\Program Files\NVIDIA Corporation\ShadowPlay\nvsphelper64.exe 00002B1C
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000020F8
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12008.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00003290
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20081.116.0_x64__8wekyb3d8bbwe\YourPhone.exe 00003370
C:\WINDOWS\Explorer.EXE 00001F9C
C:\WINDOWS\System32\svchost.exe 000021AC
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002C64
C:\WINDOWS\system32\DllHost.exe 00002110
C:\WINDOWS\system32\SearchFilterHost.exe 0000302C
C:\WINDOWS\system32\SettingSyncHost.exe 00002AF8
C:\WINDOWS\system32\cmd.exe 00001810
C:\WINDOWS\system32\conhost.exe 00000714
C:\WINDOWS\system32\ctfmon.exe 00001E94
C:\WINDOWS\system32\sihost.exe 00001C58
C:\WINDOWS\system32\svchost.exe 000016D0
C:\WINDOWS\system32\taskhostw.exe 00001D34
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003474
C:\Windows\System32\RuntimeBroker.exe 00001468
C:\Windows\System32\SecurityHealthSystray.exe 00003284
C:\Windows\System32\SystemSettingsBroker.exe 000034BC
C:\Windows\System32\oobe\UserOOBEBroker.exe 00002414
C:\Windows\System32\smartscreen.exe 00001044
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002BD8
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000026E8
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000025EC
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002E28
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000029EC
D:\Program Files\BLUE\Yeti_Pro_Driver\YetiProControlPanel.exe 00000A98
D:\Program Files\Nox\bin\kntd64.exe 00000D40
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Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.
Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:
1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
3) Remove any mods or injectors from the game or system
4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
6) Update and reinstall the drivers for your graphics card
7) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
Thank you for visiting the Final Fantasy XIV Technical Support Forums.
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Thank you for posting in the Final Fantasy XIV Technical Support Forums.
Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.
Thank you for visiting the Final Fantasy XIV Technical Support Forums.