Fatal DirectX Error 1100002

Hi! My brand new PC (received today) keeps getting Fatal DirectX Error 1100002 error every time I open the game.

I've done the following:
- Redownloaded & Reinstalled XIV (I even tried the benchmark, same thing)
- Limited the fps and Limited performance via Nvidia and FFXIV Client
- Displayed all overlays inc. Nvidia Experience
- Updated Graphics Card Drivers
- Changed to "Prefer maximum performance" via Nvidia
- Disabled Antivirus Software
- Run in Windows 7 Compatibility & Administrator
- Turned off one of my monitors
- Changed the setting in FFXIV.cfg

My System Information logs are the following:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\[REMOVED NAME FOR PRIVACY REASONS]\OneDrive\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD Ryzen 7 3800X 8-Core Processor (16 CPUs), ~3.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 1407
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16302.402MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19246.402MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 476.071GB SYSTEM_FREEDISC_SPACE 323.176GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.001GB SYSTEM_FREEDISC_SPACE 1860.498GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070 SUPER
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 2070 SUPER
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8011.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8151.201 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ba8c9c14f3d320cb\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ba8c9c14f3d320cb\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ba8c9c14f3d320cb\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ba8c9c14f3d320cb\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5206
SYSTEM_GRAPHICS_DRIVER_DATE 8/12/2020 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070 SUPER
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce RTX 2070 SUPER
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8011.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8151.201 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ba8c9c14f3d320cb\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ba8c9c14f3d320cb\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ba8c9c14f3d320cb\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ba8c9c14f3d320cb\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5206
SYSTEM_GRAPHICS_DRIVER_DATE 8/12/2020 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {8C6F6334-1D9A-4E4B-8F2D-4F30B08D0E49}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.8751.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/11/2019 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {D9401EC2-B941-47B7-9DDA-BBE836BDE090}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.8751.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/11/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8FCEA7F0-E2FD-11EA-8002444553540000}
SYSTEM_INPUT_NAME CORSAIR Lighting Node CORE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8FCEA7F0-E2FD-11EA-8003444553540000}
SYSTEM_INPUT_NAME Corsair K30A Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8FCFB960-E2FD-11EA-8008444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8FCEF610-E2FD-11EA-8005444553540000}
SYSTEM_INPUT_NAME AURA LED Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8FCE59D0-E2FD-11EA-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
FINAL FANTASY XIV - A Realm Reborn
In-Game Bugs - Post New Thread - Google Chrome
NVIDIA Control Panel
Photos
Photos
Microsoft Store
Microsoft Store
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Avast Free Antivirus
Google Chrome
AURA Service
ASUS MousePad HAL
GALAX GAMER RGB
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
ASUS AIOFan HAL
ASUS MB Peripheral Products
ENE_EHD_M2_HAL
ASUS AURA Odd Component
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127
ASUS AURA VGA Component
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
ASUS GLCKIO2 Driver
ENE_EHD_ASM_HAL
ASUS Mouse HAL
Patriot Viper RGB
ASUS Keyboard HAL
AURA
ASUS GLCKIO2 Driver
CORSAIR iCUE Software
AURA DRAM Component
Google Update Helper
GameInput Redistributable
AURA Service
Corsair AURA DRAM Component
ASUS AURA Display Component
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Adobe Acrobat Reader DC
ASUS AURA Headset Component
Kingston AURA DRAM Component
ASUS AURA Motherboard HAL
ENE IO Driver
BattlePing
ENE RGB HAL
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
ASUS AURA Extension Card HAL
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
Patriot Viper M2 SSD RGB
ENE_DRAM_RGB_AURA42
CPUID HWMonitor 1.41
Microsoft Office 365 - en-us
GALAX GAMER RGB
Patriot Viper M2 SSD RGB
ASUS Keyboard HAL
ASUS Mouse HAL
ASUS AURA Extension Card HAL
Corsair AURA DRAM Component
AURA DRAM Component
ENE_EHD_M2_HAL
Logitech G HUB
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Kingston AURA DRAM Component
ASUS AURA VGA Component
ASUS MousePad HAL
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
ASUS AURA Headset Component
ASUS AURA Display Component
NVIDIA Graphics Driver 452.06
NVIDIA GeForce Experience 3.20.4.14
NVIDIA Optimus Update 38.0.5.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.5.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.34
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.4.14
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.45.831.832
NVIDIA Virtual Audio 4.13.0.0
ASUS AURA Odd Component
ENE RGB HAL
ENE_DRAM_RGB_AURA42
ASUS MB Peripheral Products
ENE_EHD_ASM_HAL
ASUS Aura SDK
ASUS AURA Motherboard HAL
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319
Patriot Viper RGB
ASUS AIOFan HAL


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe 000035F8
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 0000292C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002CBC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000394C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000029EC
C:\Program Files\Avast Software\Avast\AvastUI.exe 000034F4
C:\Program Files\Avast Software\Avast\aswEngSrv.exe 00000D10
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002370
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.18114.19418.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00002764
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12001.1001.5.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000033D8
C:\Program Files\WindowsApps\NVIDIACorp.NVIDIAControlPanel_8.1.958.0_x64__56jybvy8sckqj\nvcplui.exe 00001478
C:\Users\[RETRACTED]\AppData\Local\Microsoft\OneDrive\20.134.0705.0008\FileCoAuth.exe 000011D8
C:\Users\[RETRACTED]\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002B3C
C:\Windows\System32\DataExchangeHost.exe 00000AF8
C:\Windows\System32\RuntimeBroker.exe 00001BD8
C:\Windows\System32\SecurityHealthSystray.exe 00003450
C:\Windows\System32\SystemSettingsBroker.exe 000018D8
C:\Windows\System32\smartscreen.exe 00000A74
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00002DA8
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000280C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000023D0
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000021A4
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001208
C:\windows\Explorer.EXE 00001AF0
C:\windows\system32\ApplicationFrameHost.exe 00003508
C:\windows\system32\DllHost.exe 00003AF0
C:\windows\system32\SettingSyncHost.exe 000026C0
C:\windows\system32\conhost.exe 00002CCC
C:\windows\system32\ctfmon.exe 00001BF8
C:\windows\system32\sihost.exe 0000185C
C:\windows\system32\svchost.exe 000010FC
C:\windows\system32\taskhostw.exe 00001AA4


I'm at a lost of what to do next, I never had this issue on my last computer. I'm not expecting much but.. I'm tired and I'm drawing a blank on what to do next. :/

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

Is anything over heating when the game crashes? Additionally, could you provide the exact error message?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

Quote:

---

Originally Posted by Dynratygus

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

Is anything over heating when the game crashes? Additionally, could you provide the exact error message?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

---

The error message is Fatal DirectX Error 1100002. No, nothing is overheating.

i'm having the same issue. I've tried format my pc, reinstall the game numerous times, turn off any sobreposition in the game, i don't use any mods or add-ons. I even tried to underclock my VGA. Until now, there is no winning here. I'm playing in DX9, but the optmization is terrible.

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We apologize for the delay in responding. We would also like to recommend several other troubleshooting steps:

1) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
2) Remove any mods or injectors from the game or system
3) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
4) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
5) Update and reinstall the drivers for your graphics card
6) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.