Client runtime error

Hello i am trying to install the game after a clean installation of my windows and i get runtime error with the client installation even though i am certain i have all of them properly installed

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums

If this is a new PC, you may want to try updating Windows. There are a few optional updates that probably won't be installed without manually updating.

You can also try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

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i just formatted and had the latest version plus i did update everything unless there is some i miss and don't know which one. I checked and installed all the libraries. I can install the client only if i create a new user to my windows

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Could you provide a DXDIAG report? Please follow the instructions below:

1. From your Windows desktop, please type "DXDIAG" in the search text field in your toolbar.
2. Click on "DXDIAG" under 'Best Results' to run the command.
3. In the DXDIAG window, click "Save All INformation..." and save it to a .txt file.
4. Please copy and paste the contents of that file into your post.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

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