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Hello, often I get disconnected from the game with error code 90006 and I am wondering what I can do to improve my experience. Here is some information:
- Platform is PS4.
- ISP is Comcast Xfinity
- World is Ultros.
- I have tried both with wifi and wired connection, and the experience seems the same.
- My experience seems to vary by day. Some days I can play hours without issue, other days I am disconnected about every 10 minutes or so.
Thank you for any help you can provide.
Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums
Where in game do you experience disconnections? Additionally could you try the following:
- Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040
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Thank you for your response. I experience the disconnects anywhere in the game. I will check those port ranges on the router, thank you for the suggestion.
I have tried opening the ports, but my disconnection problems continue. Is there any other suggestion?
Good afternoon and thank you for the reply.
Please try the following:
- The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
-Make sure your fire wall or antivirus program is not interfering with the game
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Thank you for the suggestion, however I am on PS4, do you know if PS4 has similar settings? Thank you.
Good morning and thank you for the reply.
I apologize for any misinformation. Could you try any of the following:
- Rest the router
- Please make sure that "Cookies" and "JavaScript" are ENABLED on the PSN Browser. This can be done by going to the web browser on the PS4, press the options button, then go to settings. The options for Cookies and Javascript will most likely be checked, uncheck them and then recheck them. -
-The fault may also lie with the "Date & Time" settings on your PlayStation 4. We would advise to please follow the provided steps to adjust your console's clock to assure it is accurate and up-to-date:
Close the FINAL FANTASY XIV game/application.
Go to [SETTINGS] on your PS4.
Select [Date and Time], and "Set via Internet". (Please do not manually set the date and time.)
Once, the date and time settings have been updated, please restart your PlayStation 4 console.
Once your console has fully restarted, please start the FINAL FANTASY XIV game/application.
Please make sure all other internet-enabled devices (including smartphones, laptop/desktop PCs, tablets, etc.) have been disabled and/or turned OFF to minimize game interference.
Thank you for visiting the Final Fantasy XIV Technical Support Forums
Thank you for posting in the Final Fantasy XIV Technical Support Forums.
Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.
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