Game Freezes When Turning Off Headphones

For some reason or another, if I turn off my wireless headset to use the HDMI Audio when playing the game, the game completely freezes and I can't force quit the game, therefore having to restart my PC.

I have tried Alt + F4, Task Manager as well as other means. Task Manager will open up, but I can't view the screen as the game will not minimize. It's just completely frozen there.

The wireless headset I am using is a Turtle Beach Stealth 700

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

To prevent repeating previously attempted troubleshooting, what have you tried to alleviate the problem? Does this issue happen when Final Fantasy XIV is the only program running? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Not sure what I can do in order to troubleshoot. I've updated the headset's firmware, I've tried wired and wireless. The headset connects to an XBOX wireless adapter, and that adapter has the latest drivers.
I use PC Matic to maintain my drivers, as well as Turtle Beach and XBOX websites.

It happens every single time I turn off the headset. I literally have to exit the game, turn off the headset, then restart the game to play through my speakers. When I turn on my headset, I have to exit the game, turn on my headset, then re-enter the game to play through my headphones.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\mchre\OneDrive\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 7 2700 Eight-Core Processor (16 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 2.F0
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16336.492MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 17360.492MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.152GB SYSTEM_FREEDISC_SPACE 377.440GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8168.246 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_edab19158bdd0d0a\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_edab19158bdd0d0a\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_edab19158bdd0d0a\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_edab19158bdd0d0a\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5167
SYSTEM_GRAPHICS_DRIVER_DATE 7/4/2020 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND C32F391 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {0E2E132F-9BAB-499D-9BF7-893B7965BB79}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.34
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/7/2020 20:00:00
SYSTEM_SOUND Headphones (Xbox Controller)
SYSTEM_SOUND_DEVICE_ID {BAA187FD-DF96-47BB-B42E-208E3292A196}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.388
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/6/2020 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FFFCCA80-C9FC-11EA-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FFFE0300-C9FC-11EA-8002444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FFFE2A10-C9FC-11EA-8003444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FFFE2A10-C9FC-11EA-8004444553540000}
SYSTEM_INPUT_NAME PS/2+USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FFFE5120-C9FC-11EA-8005444553540000}
SYSTEM_INPUT_NAME PS/2+USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FFFE5120-C9FC-11EA-8006444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
FINAL FANTASY XIV
Game Freezes When Turning Off Headphones and 6 more pages - Personal - Microsoft​ Edge
Volume Mixer - C32F391 (NVIDIA High Definition Audio)
Microsoft Text Input Application
Netflix
Netflix
Mail
Inbox - Sympatico ‎- Mail
NVIDIA GeForce Overlay
Spotify Premium
Microsoft Store
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Battle.net
Diablo III
Microsoft Edge
Microsoft Edge Update
PC Matic 3.0.0.11
PC Matic Super Shield 3.0.28.0
PC Pitstop Info Center 1.0.0.19
Steam
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Turtle Beach
AdVenture Capitalist
Clicker Heroes
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
System Mechanic
NVIDIA Graphics Driver 451.67
NVIDIA GeForce Experience 3.20.4.14
NVIDIA Optimus Update 38.0.5.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.5.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.34
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.4.14
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 000020F4
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000244C
C:\Program Files (x86)\PCPitstop\Info Center\InfoCenter.exe 00002A5C
C:\Program Files (x86)\PCPitstop\Super Shield\PCMaticRT.exe 00002A60
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003148
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001A34
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00001768
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000027D4
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001580
C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.61.100.0_x86__kzf8qxf38zg5c\Skype\Skype.exe 00002D08
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12007.1001.2.0_x64__8wekyb3d8bbwe\WinStore.App.exe 0000050C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.320.6242.0_x64__8wekyb3d8bbwe\GameBar.exe 00001D34
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.320.6242.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00001FE0
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.320.6242.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 000034E4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20071.95.0_x64__8wekyb3d8bbwe\YourPhone.exe 0000163C
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.13110.41006.0_x64__8wekyb3d8bbwe\HxTsr.exe 0000029C
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.13110.41006.0_x64__8wekyb3d8bbwe\commsapps.exe 00000A88
C:\Users\mchre\AppData\Roaming\Spotify\Spotify.exe 000029FC
C:\Windows\Explorer.EXE 00000C38
C:\Windows\System32\GameBarPresenceWriter.exe 00001C38
C:\Windows\System32\RuntimeBroker.exe 0000370C
C:\Windows\System32\smartscreen.exe 00003748
C:\Windows\System32\svchost.exe 00001884
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001C04
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001A08
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00003600
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000023B8
C:\Windows\system32\ApplicationFrameHost.exe 00000A9C
C:\Windows\system32\DllHost.exe 000015E8
C:\Windows\system32\SettingSyncHost.exe 00001DFC
C:\Windows\system32\SndVol.exe 00002EA8
C:\Windows\system32\conhost.exe 00002458
C:\Windows\system32\sihost.exe 0000159C
C:\Windows\system32\svchost.exe 0000182C
C:\Windows\system32\taskhostw.exe 00001678
C:\Windows\system32\wwahost.exe 0000302C

Good morning and thank you for the reply.

Does this this issue occur when a different headset is used? Additionally, do you experience this crash when headphones are not used?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

Ok so here goes.

I don't have any other wireless headset. Only this Turtle Beach Stealth 700 (Xbox One). This is the ONLY game I am having issues with.

Description of issues:

I turn on my headset, then fire up FF14. Everything works well.
When I turn off my headset, the game just freezes. I can access the Start Menu, but I cannot access any other apps, not even Task Manager. The apps are open and working, but the FF14 window remains on top of everything else.
I tried clicking the X in the corner of the game window when I try switching apps using Alt + TAB.
I tried RightClicking the game icon in my taskbar and selecting Close. Nothing happens
I need to restart my PC.

Now My PC is on, I fire up FF14, play the sound through my speakers which use the HDMI audio from my video card. My monitor has an audio port.
Everything is working fine.

I turn on my headset, the game keeps going well, the sound remains on my speakers, unable to change it to my headset unless I restart the game.
Only then the game recognizes my headset.

but if I turn off my headset, or batteries get low and headset turns off automatically, game freezes and we are back to square one.

I'm willing to help you guys do anything that needs to be done, in order to help others who may have this issue.
Just tell me what needs to be done, let's work at this together.

Good morning and thank you for the reply.

We apologize for the delay in our response to your concern. Could you try updating and reinstalling the sound drivers?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

It's nothing to do with your local software, it's a known problem with the game (and has been for 7 years now). If you change/remove the audio device that the game is using, it will probably crash. This was confirmed by SE here back in 2018 (although it has been bought up before that):

Quote:

---

Originally Posted by Einmimiria

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Final Fantasy XIV will use the default audio device to play sound. When you remove the headphones, you are removing the default audio device and the game can crash as a result of this. We recommend logging out of the game in order to switch audio devices.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

---

If you search through the Closed Concerns forum you'll find many similar reports. There's also a lot of people asking for a way to switch the audio device in-game rather than have to exit the game. For whatever reasons SE doesn't seem to have any interest in changing how it works so I'm afraid you're probably just going to have to live with it.

That's what I was afraid of.

It's really an annoyance and it's like the only game I own (and I own over 200) that crashes/freezes like that. At least I don't need to reboot when playing in windowed mode. I can just open task manager and end task from there.

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Thank you for keeping us updated. We will be moving this thread to "Closed Concerns".

Good luck with your adventures through Eorzea!