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I've been playing the game in South Korea since last month.
It was working fine till last week then suddenly the launcher keeps showing the message "a connection error has occurred" and I can't even log in.
When I changed to the old launcher it showed the error code -2146697211
Any fix to this problem?
It's really annoying since I can't play and I just received a message saying subscription fee was payed.
I'm using vpn to post because I can't even access mogstation with my internet
Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.
We apologize for the delay in our response, please try the following troubleshooting steps:
- The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
-Make sure your fire wall or antivirus program is not interfering with the game
- Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040
-Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.
Thank you for visiting the Final Fantasy XIV Technical Support Forums.
Thank you for posting in the Final Fantasy XIV Technical Support Forums.
Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this problem, please create a new thread and we will assist you in any way we can.
Thank you for visiting the Final Fantasy XIV Technical Support Forums.