Missing Onion Helmet

ISP: Rogers
Type of Internet Connection: Cable
Internet Connection Speed: 1.5 Mbps
Date & Time: 4/6/2012, 1 pm
Frequency: Ongoing
Character Name: Nuu Nuu
Race: Lalafell Female
World: Excalibur (Bodhum prior to merger)
Class/Level: WVR 50
Area and Coordinates: Ul'dah Market Wards, Lower Tailor's Row
Party or Solo: Solo
NPC Name: WaWa
Monster Name: N/A
In-Game Time: Not sure

My Onion Helmet missing :( The product code is still attached to my account.

Hello Nuuu,

I'm very sorry that you are still missing your Onion Helm after the update. I have escalated your report for further review and will be replying to your post as soon as possible. Thank you for your patience and understanding.

-SQUARE ENIX MODERATOR