Item Lost During Merge Still Missing after Maintenance on 4/5/2012

ISP: Verizon
Type of Internet Connection: DSL
Internet Connection Speed: 1.5 Mbps
Date & Time: 4/5/2012, 11:30 pm EDT
Frequency: Ongoing
Character Name: Elysia Zalakria
Race: Elezen Female
World: Aegis (Figaro prior to merge)
Class/Level: WAR 50
Area and Coordinates: Ul'dah Market Wards, Lower Tailor's Row
Party or Solo: Solo
NPC Name: "Galkawithnotail", retainer
Monster Name: N/A
In-Game Time: Not sure

Steps:
1. Logged in following maintenance that restored items that were lost during the server merge.
2. Found most missing items on the same retainer from which they disappeared - "Galkawithnotail" - except Hermes' Shoes. This retainer may have been one open space short of all the missing items prior to this maintenance. (Obviously, I'd have made this space available if I had known that this was what the maintenance would be addressing. There is now sufficient space on this retainer, and I'll keep it that way in case there's a chance of this item being restored.)
3. Checked and double-checked other retainer and main character's inventory, but the shoes were absent from all of them.

I wasn't sure if I should make a GM call versus posting here, considering none of the categories apply to my situation. Any help would be appreciated.

Hello Elysia,

I'm very sorry that you are still missing your Hermes Shoes after the update. I have escalated your report for further review and will be replying to your post as soon as possible. Thank you for your patience and understanding.

-SQUARE ENIX MODERATOR